Working at Rackspace | Glassdoor

Rackspace Overview

San Antonio, TX
5001 to 10000 employees
1998
Company - Private
IT Services
$2 to $5 billion (USD) per year
Unknown
Rackspace delivers modern IT as a service, helping customers in more than 150 countries drive business results with technology. Our comprehensive portfolio of managed services spans public, private and multi-cloud solutions, applications, data, and security. From first ... Read more

Mission: Our vision is to be recognized as one of the world's greatest service companies.


Glassdoor Awards

Best Places to Work: 2014 (#30), 2013 (#15), 2012 (#12), 2010 (#40)

Rackspace Reviews

3.3
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Recommend to a friend
Approve of CEO
Rackspace CEO Joe Eazor
Joe Eazor
118 Ratings
  • Helpful (1)

    "Best Employer I have ever had"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Support Technician II - Linux in San Antonio, TX
    Current Employee - Global Support Technician II - Linux in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    There is a strong culture here that is embodied in every racker: the dedication to providing finantica support, not just to our customers, but to other Rackers. After joining the company, I can see why their interview process is the way it is.

    I have worked call center tech support for 5 years. Rackspace is NOT a call center job, but it does have quite a few elements of the tech support roles I came from. My previous jobs have all been very restrictive on what you can and cannot do. Some were extreme to restrictive and micro managed. However, for the more restrictive ones, the hiring process and quality of the people they hired were questionable. Sure it opened up more opportunities, but also allowed for people with less integrity & work ethic to join them, which sparks the need for such restrictions.

    At Rackspace, you are treated like a responsible adult. You are issued equipment from day one and are expected to keep up with it as if it were your own. The flexibility of being able to work from home as needed is an awesome perk. The culture and atmosphere in the office is so awesome that you WANT to go in to the office to work. The added benefits in top of that are top notch.

    Cons

    If I had to really nitpick and pull out something negative, it would be the communication between departments. It's not horrible, but it could be better.

    Advice to Management

    Keep the culture alive & continue on the path that we are progressing through now. I see the current process changes and they are making us better as a company!

See All 1,477 Reviews

Rackspace Photos

Rackspace photo of: Rackers
Rackspace photo of: Dodgeball Tournament!
Rackspace photo of: Castle
Rackspace photo of: Castle
Rackspace photo of: Castle
Rackspace photo of: Castle
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Rackspace Interviews

Experience

Experience
62%
15%
23%

Getting an Interview

Getting an Interview
48%
20%
18%
5
4
3
2

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Community Manager Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Rackspace (San Antonio, TX) in February 2014.

    Interview

    Round 1: recruiter pre-screen. Round 2: hiring manager. Round 3: hiring manager's manager. Round 4: U.S. members of the team. Round 5: head of the overseas team. Round 6: hiring manager again. Round 7: recruiter again. Recruiters was in between some of the other rounds too. Every round went well, but the overall process from round 1 to offer took a month or so. I know a lot of extremely good people who Rackspace has failed to hire just because the company was still dithering while other companies were waving offers.

See All 494 Interviews

Rackspace Awards & Accolades

  • Glassdoor Best Places to Work UK in 2017, Glassdoor, 2017
  • People's 50 Companies That Care 2018, People Magazine, 2018
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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