Mission: Our vision is to be recognized as one of the world's greatest service companies.
I have been working at Rackspace full-time (Less than a year)
There is a strong culture here that is embodied in every racker: the dedication to providing finantica support, not just to our customers, but to other Rackers. After joining the company, I can see why their interview process is the way it is.
I have worked call center tech support for 5 years. Rackspace is NOT a call center job, but it does have quite a few elements of the tech support roles I came from. My previous jobs have all been very restrictive on what you can and cannot do. Some were extreme to restrictive and micro managed. However, for the more restrictive ones, the hiring process and quality of the people they hired were questionable. Sure it opened up more opportunities, but also allowed for people with less integrity & work ethic to join them, which sparks the need for such restrictions.
At Rackspace, you are treated like a responsible adult. You are issued equipment from day one and are expected to keep up with it as if it were your own. The flexibility of being able to work from home as needed is an awesome perk. The culture and atmosphere in the office is so awesome that you WANT to go in to the office to work. The added benefits in top of that are top notch.
If I had to really nitpick and pull out something negative, it would be the communication between departments. It's not horrible, but it could be better.
Advice to Management
Keep the culture alive & continue on the path that we are progressing through now. I see the current process changes and they are making us better as a company!
I applied through an employee referral. I interviewed at Rackspace (San Antonio, TX) in February 2014.
Round 1: recruiter pre-screen. Round 2: hiring manager. Round 3: hiring manager's manager. Round 4: U.S. members of the team. Round 5: head of the overseas team. Round 6: hiring manager again. Round 7: recruiter again. Recruiters was in between some of the other rounds too. Every round went well, but the overall process from round 1 to offer took a month or so. I know a lot of extremely good people who Rackspace has failed to hire just because the company was still dithering while other companies were waving offers.
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Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Has programs that support a diverse and inclusive workforce