Mission: Our mission is to make computing simple and powerful for businesses.
Our vision is to be recognized as one of the world's greatest service companies.
I worked at Rackspace full-time (More than a year)
Upbeat atmosphere with management who were promoted within so the tribal knowledge was a great resource from your direct line at all levels within the department.
True employee issues (such as egos within the technical resource departments which caused direct customer engagement negative effects) seem to be coddled with an attempt to address but not strong enough to provide behavior results. The "family" atmosphere debilitates the management from addressing real employee issues.
Advice to Management
I would suggest to address employee behavior that is directly impacting customer engagements even though the employee has been at Rackspace for a duration and understand that protecting a relationship involves having direct feedback conversations and can be stronger as a result from holding egos accountable for their unprofessional behaviors instead of coddling.
I applied online. I interviewed at Rackspace.
Recruiter contacts you, sets up interview, you attend, answer some questions and have an answer fairly quickly on whether you're employed or not. They review after your panel interview and decided if you're a good fit for the company.