Mission: Our vision is to be recognized as one of the world's greatest service companies.
Thanks for featuring us, Glassdoor! And yes, we're hiring engineers.
Lisa Heritage McLin, Channel Sales and Alliances VP for North America at Rackspace, reflects on her experience representing Rackspace at this year's Texas Conference for Women and our commitment to career development.
Are you a Racker? Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating. They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do. Rackers are inherently wired to solve problems and share ideas in small, nimble teams. As experts in what they do, Rackers are serious about delivering Fanatical Support to our customers. And along the way, they like to have a little fun. Rackers are everywhere - you may be a Racker and just not know it yet. If you are a Racker, we want you to come join the Racker family and Fanatical Support mission with us!
Hear from Rackers all about what it means to be a Racker here.
Making a positive impact in the technical community by teaching, sharing, and discovering new technologies drives Rackers to excel and innovate.
We are a culture of learners. We focus on building the experts and leaders of tomorrow both in and outside of our walls. Open Cloud Academy supports talent learn new skills that enable them to take their first step into a technology career.
Inside Rackspace, we are powered by passionate, driven Rackers who are fuelled by continuous growth and development. At Rackspace we provide multiple opportunities to take charge of your development including a wide range of technical, professional, and leadership development courses, on-demand learning options, as well as the ability to step up and help other Rackers via peer-to peer learning engagements. Whether it’s honing your leadership skills or mastering the latest technology, Rackspace provides learning opportunities to help you build and share your expertise.
One Racker shares how to apply ambition, passion, and innovation as a Racker to learn and grow:
Rackspace has always been a values driven company—from the choices we make about who to hire, to the way we give each other feedback, to the decisions Rackers make on behalf of our customers and company--and we love to celebrate Rackers that are role models for our core values:
Just as we enlist our industry’s top talent and technology to deliver Fanatical Support® to our customers, we meticulously select quality benefits and offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of Rackers.
Ultimately, our goal is to provide benefits that are relevant and in demand by the people who make Rackspace unique and special:
Learn more about our benefits here.
I have been working at Rackspace full-time (More than 8 years)
Vision is unchanged: to be recognized as a world-class service company
Team-based Culture that promotes ownership
Pushes decision making to those working daily with customers
Leaders who are regularly thinking about improving customer experience and driving employee engagement
Opportunity for those willing to put in the work
Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
Can lead to change fatigue if communication is unclear
Advice to Management
Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!)
Continue ramping up the communications to employees
I applied through an employee referral. The process took 3 weeks. I interviewed at Rackspace (San Antonio, TX) in June 2018.
There were 4 stages to mine. Video recording, very small phone screen by recruiter, Technical, and Managerial/Culture. Each seemed fair and I understood the need for each. It is good to have these broken up as a single interview with an entire team can be troublesome as you race against the clock and try to fit everything in to a 1-2 hour time frame. Each section deserves its own time slot.
The recruiter didn't leave huge gaps in between each phase so I stayed engaged with the process. She was also fine with me reaching out if I had any questions.
What is also helpful is checking the status of your application in the online job portal during the beginning of the process.
In the end, I got the offer. I was able to negotiate what I would be comfortable with without being greedy. The benefits are nothing short of excellent either.
Thank you to all of the staff that I worked with during this!
Tech Hiring Commitment
Helping to train, hire and promote more technology workers
Social Responsibility Pledge
Formal programs or foundation to give back to communities
Has programs that support a diverse and inclusive workforce