Working at Rackspace | Glassdoor

Rackspace Overview

San Antonio, TX
5001 to 10000 employees
1998
Company - Private
IT Services
$2 to $5 billion (USD) per year
Rackspace is a leading provider of IT as a service in today’s multi-cloud world. It delivers expert advice and integrated managed services across applications, data, security and infrastructure, including public and private clouds and managed hosting. Rackspace ... Read more

Mission: Our vision is to be recognized as one of the world's greatest service companies.


Glassdoor Awards

Best Places to Work: 2014 (#30), 2013 (#15), 2012 (#12), 2010 (#40)

Company Updates

  • Congrats to our Racker Talent Development Team for receiving this year’s Stevie Award for Best in Class Onboarding Program! Well deserved recognition for one of our signature employee experiences. Learn more about this experience and others by visiting our careers site.

    Rackspace Careers

    At Rackspace, we call our employees "Rackers." That's not a title or a label-it is an attitude and reflection of who we are, what we do, and most importantly how we do it. Rackers are the voice behind the phone call, the brains behind our expertise and innovation, and the heart behind our service to customers.

  • For the third year in a row, LATINA Style magazine has selected Rackspace as one of the 50 best companies for Latinas!

    Rackspace Named a Top Company for Latinas - Again

    This blog post has been updated to reflect 2018's results. For the third year in a row, LATINA Style magazine has selected Rackspace as one of the 50 best companies for Latinas, as part of its annual LATINA Style 50 Report.

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Rackspace Video

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Rackspace – Why Work For Us?


Are you a Racker? Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating. They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do. Rackers are inherently wired to solve problems and share ideas in small, nimble teams. As experts in what they do, Rackers are serious about delivering Fanatical Support to our customers. And along the way, they like to have a little fun. Rackers are everywhere - you may be a Racker and just not know it yet. If you are a Racker, we want you to come join the Racker family and Fanatical Support mission with us!

Hear from Rackers all about what it means to be a Racker here.

Making a positive impact in the technical community by teaching, sharing, and discovering new technologies drives Rackers to excel and innovate. 

We are a culture of learners. We focus on building the experts and leaders of tomorrow both in and outside of our walls. Open Cloud Academy supports talent learn new skills that enable them to take their first step into a technology career.

Inside Rackspace, we are powered by passionate, driven Rackers who are fuelled by continuous growth and development. At Rackspace we provide multiple opportunities to take charge of your development including a wide range of technical, professional, and leadership development courses, on-demand learning options, as well as the ability to step up and help other Rackers via peer-to peer learning engagements. Whether it’s honing your leadership skills or mastering the latest technology, Rackspace provides learning opportunities to help you build and share your expertise.


One Racker shares how to apply ambition, passion, and innovation as a Racker to learn and grow:

Rackspace has always been a values driven company—from the choices we make about who to hire, to the way we give each other feedback, to the decisions Rackers make on behalf of our customers and company--and we love to celebrate Rackers that are role models for our core values:

Just as we enlist our industry’s top talent and technology to deliver Fanatical Support® to our customers, we meticulously select quality benefits and offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of Rackers.

Ultimately, our goal is to provide benefits that are relevant and in demand by the people who make Rackspace unique and special:

  • Choice of multiple medical plans
  • Dental and vision plans
  • Life insurance
  • 401K match
  • Genrous paid vacation and holidays
  • Flexible hours
  • Profit sharing
  • Rackspace University for continuing education and technical ceritifcation
  • Free onsite gym facilities or discounted gym memberships

Learn more about our benefits here

Rackspace Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Rackspace CEO Joe Eazor
Joe Eazor
88 Ratings
  • Featured Review

    Helpful (3)

    "Customer Obsessed and Incredible People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Vision is unchanged: to be recognized as a world-class service company
    Team-based Culture that promotes ownership
    Pushes decision making to those working daily with customers
    Leaders who are regularly thinking about improving customer experience and driving employee engagement
    Opportunity for those willing to put in the work

    Cons

    Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
    Can lead to change fatigue if communication is unclear

    Advice to Management

    Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!)
    Continue ramping up the communications to employees

See All 1,419 Reviews

Rackspace Photos

Rackspace photo of: Rackers
Rackspace photo of: Dodgeball Tournament!
Rackspace photo of: Castle
Rackspace photo of: Castle
Rackspace photo of: Castle
Rackspace photo of: Castle
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Rackspace Interviews

Experience

Experience
62%
15%
23%

Getting an Interview

Getting an Interview
49%
20%
18%
4
4
3
2

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Windows Systems Administrator Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Rackspace (San Antonio, TX) in June 2018.

    Interview

    There were 4 stages to mine. Video recording, very small phone screen by recruiter, Technical, and Managerial/Culture. Each seemed fair and I understood the need for each. It is good to have these broken up as a single interview with an entire team can be troublesome as you race against the clock and try to fit everything in to a 1-2 hour time frame. Each section deserves its own time slot.

    The recruiter didn't leave huge gaps in between each phase so I stayed engaged with the process. She was also fine with me reaching out if I had any questions.

    What is also helpful is checking the status of your application in the online job portal during the beginning of the process.

    In the end, I got the offer. I was able to negotiate what I would be comfortable with without being greedy. The benefits are nothing short of excellent either.

    Thank you to all of the staff that I worked with during this!

    Interview Questions

    • Honestly, there were a TON of questions. Personally, I don't want to give away anything. If you are a true Windows Admin and are confident in your skills, you should do fine. I will say this though, BE HONEST. If you don't know something, just say it. Do not try to BS your way through questions. They appreciate honesty and no one wants a know-it-all. Read other people's experience with interviews if it helps. Remember, they want to get to know YOU.   1 Answer
See All 481 Interviews

Rackspace Awards & Accolades

  • Glassdoor Best Places to Work UK in 2017, Glassdoor, 2017
  • People's 50 Companies That Care 2018, People Magazine, 2018
  • America's Best Midsize Employers, Forbes, 2018
  • Best Places to Work in Technology, Indeed, 2018
  • Magic Quadrant Leader for Public Cloud Infrastructure Managed Service Providers Worldwide, Gartner, 2018
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Pledges & Certifications

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Diversity Commitment

Has programs that support a diverse and inclusive workforce

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