Affiliated Computer Services Reviews | Glassdoor

Affiliated Computer Services Reviews

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Found 1087 reviews

2.4
StarStarStarStarStar
Rating TrendsRating Trends
29%
Recommend to a Friend
32%
Approve of CEO
Affiliated Computer Services CEO Lynn R. Blodgett
Lynn R. Blodgett
560 Ratings
Pros
  • "Provides Work from Home (as per requirement/project)(in 74 reviews)

  • "Overall this was a great company with outstanding Customer service that recognised and rewarded outstanding employee performance(in 14 reviews)

Cons
  • "Senior management does not have any vision nor show that they value their employees(in 36 reviews)

  • "Old clicky pettiness seemed to still be there from old call center as they hired the same management that brought down the unrelated(in 24 reviews)

More Pros and Cons
  1. My experience can be described in one word,exceptional. It was a pure learning process for me.

    StarStarStarStarStar
    • Overall
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Cary, NC
    Recommends

    I worked at Affiliated Computer Services

    Pros

    Your ability deal with difficult customers makes it an ideal job. Plus the operations managers are very supportive and teady to help. The schedule is also very flexible for those who have kids. They also have a sales payout scheme.

    Cons

    Too challenging. The expectations are too high,plus there's really no job security there.

    Advice to Management

    Work at developing better standards by making sure employees get benefits.

  2. 13 years

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accountant in Tempe, AZ

    I worked at Affiliated Computer Services full-time for more than 9 years

    Pros

    Made a lot of friends

    Cons

    No Manangement communication with employees

  3. Meh

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bridgeport, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Affiliated Computer Services full-time for more than 2 years

    Pros

    They'll hire anyone. Hard to get fired.

    Cons

    Hours, pay, never closes for holidays/etc.

  4. Great company!

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Affiliated Computer Services full-time

      Pros

      A great company to work at

      Cons

      Not really any cons to speak of

    • Vehicle integration engineer

      StarStarStarStarStar
      • Overall
      • Culture & Values
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      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Affiliated Computer Services full-time

      Pros

      Relaxed environment, clean office, flexible time

      Cons

      Business thats on downhill who cant win a contract

    • The customer is more important

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Federal Way, WA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Affiliated Computer Services full-time for more than 2 years

      Pros

      Lots of people from all walks of life

      Cons

      Bad pay, unfair survey system

      Advice to Management

      Be more flexible and empathetic

    • It Was Fantastic....Until

      StarStarStarStarStar
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      • Culture & Values
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      • Senior Management
      Former Employee - Senior Project Manager 
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Affiliated Computer Services full-time for more than 4 years

      Pros

      Good compensation and benefits. Remote work flexibility

      Cons

      Many of the great long-term senior management staff that contributed to the success of ACS was terminated and the quality of the work environment went downhill along with morale. They were replaced by shady cut-throats who had little concern for the quality of products and services and absolutely none for employees. Folks do not stay long anymore and turnover creates chaos.

      Advice to Management

      It may be too late, but consider restoring an amicable company culture

    • Member services

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Alamogordo, NM
      Doesn't Recommend
      Negative Outlook

      I worked at Affiliated Computer Services full-time for more than 2 years

      Pros

      OT was available, that's about it.

      Cons

      Rules changed as much as the management. Old clicky pettiness seemed to still be there from old call center as they hired the same management that brought down the unrelated call center which held the same business. This specific center is no l9nger active

      Advice to Management

      Hold on to your jobs

    • Look Elsewhere

      StarStarStarStarStar
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      • Culture & Values
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      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Little Falls, NJ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Affiliated Computer Services full-time for more than 6 years

      Pros

      Working with other committed colleagues

      Cons

      Low cost margins create no revenue. All operational work was sent offshore. Never worked less than 60 hours a week, no overtime & salaried. Pay was peanuts!

      Advice to Management

      Treat employees better

    • Helpful (2)

      Former CEO & Xerox antiquated culture destroyed ACS 1988-2010

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - SBU Manager 
      Approves of CEO

      I worked at Affiliated Computer Services full-time for more than 20 years

      Pros

      Overall this was a great company with outstanding Customer service that recognised and rewarded outstanding employee performance.

      Cons

      I was a 27yr employee when Xerox acquired ACS. Several reviews under Xerox imply ACS negatively impacted Xerox. The reality is quite the opposite , Xerox under the inept "leadership" of the former CEO single handedly dismantled and destroyed ACS (a potential cash cow). You would think a dead on arrival analog rooted copier company would have leveraged the ACS business model and culture to help resuscitate life into Xerox....

      Show More

      Advice to Management

      Too late ACS is no more.

    Found 1087 reviews