Affiliated Computer Services Reviews | Glassdoor

Affiliated Computer Services Reviews

Updated August 12, 2018
1,086 reviews

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2.4
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Affiliated Computer Services President, CEO, and Director Lynn R. Blodgett
Lynn R. Blodgett
561 Ratings

1,086 Employee Reviews

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Pros
  • "Provides Work from Home (as per requirement/project)" (in 74 reviews)

  • "Good people in the trenches, made a lot of good friends" (in 27 reviews)

Cons
  • "Senior management does not have any vision nor show that they value their employees" (in 36 reviews)

  • "Old clicky pettiness seemed to still be there from old call center as they hired the same management that brought down the unrelated" (in 24 reviews)

More Pros and Cons

  1. "My experience can be described in one word,exceptional. It was a pure learning process for me."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Cary, NC
    Former Employee - Technical Support in Cary, NC
    Recommends

    Pros

    Your ability deal with difficult customers makes it an ideal job. Plus the operations managers are very supportive and teady to help. The schedule is also very flexible for those who have kids. They also have a sales payout scheme.

    Cons

    Too challenging. The expectations are too high,plus there's really no job security there.

    Advice to Management

    Work at developing better standards by making sure employees get benefits.


  2. "Great company!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Affiliated Computer Services full-time

    Pros

    A great company to work at

    Cons

    Not really any cons to speak of

  3. "Vehicle integration engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Affiliated Computer Services full-time

    Pros

    Relaxed environment, clean office, flexible time

    Cons

    Business thats on downhill who cant win a contract


  4. "The customer is more important"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Federal Way, WA
    Former Employee - Anonymous Employee in Federal Way, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affiliated Computer Services full-time (More than a year)

    Pros

    Lots of people from all walks of life

    Cons

    Bad pay, unfair survey system

    Advice to Management

    Be more flexible and empathetic


  5. "It Was Fantastic....Until"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Affiliated Computer Services full-time (More than 3 years)

    Pros

    Good compensation and benefits. Remote work flexibility

    Cons

    Many of the great long-term senior management staff that contributed to the success of ACS was terminated and the quality of the work environment went downhill along with morale. They were replaced by shady cut-throats who had little concern for the quality of products and services and absolutely none for employees. Folks do not stay long anymore and turnover creates chaos.

    Advice to Management

    It may be too late, but consider restoring an amicable company culture


  6. "Member services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alamogordo, NM
    Former Employee - Customer Service Representative in Alamogordo, NM
    Doesn't Recommend
    Negative Outlook

    I worked at Affiliated Computer Services full-time (More than a year)

    Pros

    OT was available, that's about it.

    Cons

    Rules changed as much as the management. Old clicky pettiness seemed to still be there from old call center as they hired the same management that brought down the unrelated call center which held the same business. This specific center is no l9nger active

    Advice to Management

    Hold on to your jobs


  7. "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Little Falls, NJ
    Former Employee - Anonymous Employee in Little Falls, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Affiliated Computer Services full-time (More than 5 years)

    Pros

    Working with other committed colleagues

    Cons

    Low cost margins create no revenue. All operational work was sent offshore. Never worked less than 60 hours a week, no overtime & salaried. Pay was peanuts!

    Advice to Management

    Treat employees better

  8. Helpful (2)

    "Former CEO & Xerox antiquated culture destroyed ACS 1988-2010"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SBU Manager
    Former Employee - SBU Manager
    Approves of CEO

    I worked at Affiliated Computer Services full-time (More than 10 years)

    Pros

    Overall this was a great company with outstanding Customer service that recognised and rewarded outstanding employee performance.

    Cons

    I was a 27yr employee when Xerox acquired ACS. Several reviews under Xerox imply ACS negatively impacted Xerox. The reality is quite the opposite , Xerox under the inept "leadership" of the former CEO single handedly dismantled and destroyed ACS (a potential cash cow). You would think a dead on arrival analog rooted copier company would have leveraged the ACS business model and culture to help resuscitate life into Xerox. Instead they forced their 1960-70 style culture and poor customer service model onto ACS and the rest as they say is history. As a loyal ACS employee it was very sad to see, like watching a predictable slow motion train wreck. ACS compensation model was very fair, rewarding base line employees for their skill & performance just like top executives. That all changed when Ms.Burns came to town, the greed from the Xerox board was intolerable and unethical. Annual raises ended as did performance bonus or they were raised to unattainable levers. But not for Ms. Burns.. she continued to receive as much as 15 million annually despite her extreme poor performance. Make no mistake, had it not been for Xerox ACS would still be a thriving, growing, innovating presents in the marketplace. It's unfortunate Lynn did not replace Ms. Burns. One day when you look up ACS 1988-2010 the cause of death should have a bold picture of the former CEO.

    Advice to Management

    Too late ACS is no more.


  9. Helpful (1)

    "Desktop Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services full-time

    Pros

    Good place to work to get career started.

    Cons

    No yearly raises were given.


  10. "Business systems analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst in Chicago, IL
    Former Employee - Business Systems Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Affiliated Computer Services full-time (More than 10 years)

    Pros

    Great Colleagues.
    Ability to work remote.

    Cons

    Terrible Management.
    Lack of salary and career advancement.

    Advice to Management

    Fire Ursula Burns and start over with leadership that truly supports product knowledge and customer retention.


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