Bazaarvoice Reviews | Glassdoor

Bazaarvoice Reviews

Updated September 20, 2017
314 reviews

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3.7
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Bazaarvoice CEO, President and Director Gene Austin
Gene Austin
126 Ratings

314 Employee Reviews

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Pros
Cons
  • No trust of senior leadership of the department (in 8 reviews)

  • High turnover of employees in many areas (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Really good work-from-home job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Analyst in Austin, TX
    Former Employee - Content Analyst in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Bazaarvoice part-time (More than 5 years)

    Pros

    flexible schedules, above average earning potential (that's completely in your control), friendly management staff

    Cons

    The work itself can get rote if you're someone who needs a lot of mental stimulation

    Advice to Management

    Don't be so rigid when processor/proofer disputes arise. Since most disputes concluded with my being wrong and the other person being right (even when they definitely weren't), I sometimes wondered if preexisting rapport factored too much into management's opinions.


  2. "Working at BV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bazaarvoice full-time (More than a year)

    Pros

    great people, great office. Lots of management changes when I was there and positioning changes

    Cons

    lot's of competitors who provide the same service at a cheaper price point

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Engineer in Austin, TX
    Current Employee - Implementation Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (More than 3 years)

    Pros

    Really great people and culture

    Cons

    Org changes are very frequent


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bazaarvoice part-time

    Pros

    flexible schedule, remote working

    Cons

    no cons since i've been working


  5. Helpful (1)

    "The best company you could work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Austin, TX
    Current Employee - Operations Analyst in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (Less than a year)

    Pros

    1. Open communication between management and employees - This company does a great job of having weekly 1x1 meetings to discuss your progression in the company. Managers have an open door policy and are easily approachable if you have any issues.
    2. Excellent culture - BV is like working at Facebook or Google! There are global meetings monthly to keep you updated on the status of the company. There's a Whole Foods Express with decent menu options and there are even beer kegs on every floor as long as you're responsible! This place definitely is a self-starting culture, so as long as you work hard, you can enjoy little subtle things you don't get anywhere else. Casual dress, ping pong, even having a margarita at your desk!
    3. Work Life Balance - The PTO offering here is more flexible than any other PTO set up that I've seen in my 14 years of experience. So feel free to take that day off when you need it, or WFH when you need it, but just like everything in life, don't get carried away and take 2 weeks off a month. That's not acceptable.
    4. Career growth - This place has excellent career growth opportunities and lateral movement opportunities. They promote from within, so if you are in one position and see an opportunity on another team, go for it! Also, a lot of career fields at BV allow for growth within that same team. So if you come in with the right attitude and work hard, you won't be stagnant.
    5. NO MICRO MANAGEMENT. Again, this is based on your work ethic, but if you work hard and do what's asked of you, no one is going to be over your shoulder. If you want to come in a little later in the mornings, that's fine, just make sure your work doesn't suffer and you don't miss any meetings.

    Seriously, if you come in here and have an excellent work ethic along with a team player attitude, you will love every second here. If you come in with a close minded attitude and not being a team player, this definitely isn't the company for you.

    Cons

    1. There are very minor office politics here, but this isn't anything to be alarmed about as this happens anywhere you go. The best thing to do with this is understand what represents an actual issue versus individual people that you may have difficulty in getting along with. Overall, the open door policy with your managers helps combat this. Just be fair in your assessment of any situations, and trust your managers.
    2. Lack of defined processes. This is also being "nitpicky" but sometimes there aren't definitive processes in place for certain things. So navigating an environment of ambiguity is sometimes necessary. I don't consider this a bad thing since it means you can take initiative and define those processes.
    3. Sometimes company growth can stall if they don't meet certain budget requirements. This is self explanatory and doesn't happen often at all, but I can see how it could be a concern to some people.

    Advice to Management

    Keep doing what you're doing! Keep your open door policy and keep taking care of your employees!


  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Bazaarvoice full-time (More than 3 years)

    Pros

    Work life balance is incredible.

    Cons

    Reporting to Wall Street makes for interesting decision making.

    Advice to Management

    Make sure everyone in leadership is on the same page re what success looks like...then share it with the team : )


  7. "Great place, lots of freedom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bazaarvoice full-time (More than a year)

    Pros

    Strong management, very transparent culture, great cross departmental collaboration.

    Cons

    Whole Foods in the office isn't great

  8. "Great"

    StarStarStarStarStar
    Former Employee - Technical Support Engineer in Austin, TX
    Former Employee - Technical Support Engineer in Austin, TX

    I worked at Bazaarvoice full-time (More than a year)

    Pros

    Awesome coworker, office and cafe

    Cons

    could be Traffic in north Austin


  9. Helpful (5)

    "Advertising AE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Bazaarvoice full-time

    Pros

    cool culture if you're at HQ in Austin, but if you're in a remote office it's very removed from that and it much less friendly. SaaS product is solid, clients see that value.

    Cons

    Tons of turnover w/ mgmt (I had 4 mgrs in one year) so zero consistency with team direction, goals, or feedback or even product positioning. The Ad product isn't robust enough to sell, advertisers want more than just data and desktop banners. Tons of emergency forecasting meetings and fire drills around saving face on wall street. The $ isn't enough for the constant stress and BS to put up with.

    Advice to Management

    don't lean on the ad biz to save the company


  10. Helpful (13)

    "Toxicity, Toxicity and More Toxicity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Care Specialist
    Former Employee - Client Care Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Bazaarvoice full-time (Less than a year)

    Pros

    Cool office. Decent Snacks. Good Technology Available.

    Cons

    Working on the Front Door is where you go to lose your soul. The management is toxic and they have absolutely no idea how to manage people and foster a team-oriented environment. Management constantly makes mistakes that puts others in a bad situation and then when confronted, they act in denial and do whatever it takes to protect themselves. It's seriously frightening to work for people who feel okay doing that.

    At times when the case load is extremely high and everyone is drowning unable to keep up, management won't even get in the case queue and do work to help the team out.

    There are also certain people on the team that make everyone so uncomfortable due to major favoritism, but the team is too afraid to speak up because of the backlash/denial they know they will receive. There is no hope for changing the way things are on this team. Major favoritism and gossip here folks. Snakes stick with snakes on the Front Door.

    Don't join this team. You will quickly realize it was a huge mistake.

    Advice to Management

    Stop focusing on protecting yourselves and do the right thing every once in a while. While you're at it, hold everyone to the same standards. If you do those two things, your team may have a chance at making it.

    Bazaarvoice Response

    Aug 10, 2017 – Vice President, WW Client Care

    Thank you for taking the time to write a review. I’m sorry to hear that you were so unhappy as a member of our Front Door team. I take your comments regarding your experience very seriously and... More


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