Black Box Reviews | Glassdoor

Black Box Reviews

Updated November 20, 2017
213 reviews

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2.6
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Joel T. Trammell
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213 Employee Reviews

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Pros
  • Opportunities for remote work provide a wonderful work/life balance (in 14 reviews)

  • Good people at all levels of the organization (in 13 reviews)

Cons
  • No raises for anyone that is not an executive with the company (in 17 reviews)

  • When yearly goals were missed, upper management and executives received their bonuses by keeping operating costs low (no raises, etc (in 11 reviews)

More Pros and Cons

  1. "Mixed Bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician
    Current Employee - Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Black Box full-time (Less than a year)

    Pros

    Great Local Manager.
    Good coworkers.
    Relaxed Work Environment.
    Decent work-life balance.

    Cons

    No 401k matching.
    No room for promotion.
    No room for raise.
    No lateral movement.
    "Be grateful you have a job" attitude.
    HR moves at a snail's pace.
    More than 10% below national average pay for job title.

    Advice to Management

    Re-evaluate and provide fair compensation and benefits to your employees.

    Communicate more effectively, a lot of recent changes in contracts and subcontracts left a lot of people very confused and unsure of what tasks fall within their role now, we need direction from the top and clear communication. Even today many of our vendors have no idea who to engage or how to engage them.


  2. Helpful (2)

    "Sr. Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Black Box full-time (More than 8 years)

    Pros

    Opportunities for remote work provide a wonderful work/life balance.

    Cons

    You'll never get a raise.

    Black Box Response

    Oct 30, 2017 – Vice President, Human Resources

    I appreciate the feedback. In regard to your concern, we now have one Merit Increase process for the business that is based on your performance and time since your last increase. Previously all of... More

  3. "See you wouldn’t want to be you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Lawrence, PA
    Former Employee - Product Manager in Lawrence, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Black Box (More than 3 years)

    Pros

    Talented people woefully underappreciated and now leaving

    Cons

    Sykes, Whitney gone ... good Strade, Kuzma, EMEA marketing still need to go

    Advice to Management

    Hold yourself accountable and recognize the truly talented people who could turn this around left last year


  4. Helpful (2)

    "Stress, Stress, Stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lawrence, PA
    Current Employee - Anonymous Employee in Lawrence, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Black Box full-time (More than a year)

    Pros

    If you like a challenge, this place is for you. I've seen it break even the toughest workers.

    Cons

    No 401k company match, terrible financial performance has left us with no resources but expectations from managers are at a record high. Company culture is miserable. I was happy when I started and the culture there has really just killed my spirits.

    Advice to Management

    Work on your culture! So important today. Please give us a 401k match. Don't sweat the small stuff, relax a little bit please.

    Black Box Response

    Oct 30, 2017 – Vice President, Human Resources

    I appreciate the feedback. As previously discussed with all Team Members we have temporarily suspended our 401K match based on company performance. Our culture is a strong performance driven... More


  5. Helpful (1)

    "Struggling With Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than 10 years)

    Pros

    There is a lot of opportunity for Black Box to grow. The executive management has made stated the direction they want to take the company. The group of peers is good, hard working, and willing to help.

    Cons

    The plan on how to achieve the direction is at best weak. There is little appreciation for the expended effort - just a general sense of "Black Box wants more from you". Roles are poorly defined, so it is frequently difficult to find the "right" people. The combined effect of poorly defined roles, with everyone trying to pitch in, and mgmt just wanting more is the old analogy of kids chasing a soccer ball.

    Advice to Management

    A plan is more than a poorly defined potential future state. There need to be metrics that show we are making progress.

    Black Box Response

    Oct 30, 2017 – Vice President, Human Resources

    Thank you for your feedback. We just had our Leading the Edge with our top 90 leaders of the business. I strongly encourage you to discuss with your leader your concerns and to get clarity. We... More


  6. Helpful (2)

    "Black Box Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Black Box full-time

    Pros

    Challenging work environment where you can be part of a team desiring to transform the Company. A place where you can get involved in a lot of different projects that you may not have available to you in other organizations because there is a need for high energy, creative, and motivated professionals. Truly the nicest group of people I have ever worked with. It's a great work environment, where it doesn't matter if you have been with the company 5 months or 5 years, you are valued the same.

    Cons

    It's not a Company for everyone. If you are looking for a position where there is a predictable day from 9-5, this probably isn't the place for you.

    Advice to Management

    Continue to work together to execute on the strategy, the employees will follow your example more than your words.


  7. Helpful (1)

    "Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Black Box full-time

    Pros

    Organized month end close schedule

    Cons

    Leadership changed and the direction of the company was unclear

    Advice to Management

    Be consistent and work on morale

    Black Box Response

    Oct 30, 2017 – Vice President, Human Resources

    Thank you for your feedback. Leadership at Black Box take feedback seriously. We completed our Global Team Member Engagement Survey back in February and since then taking aggressive action to make... More

  8. "Current employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Black Box full-time

    Pros

    Very collegial workforce
    Challenging work
    Flexible environment

    Cons

    Business is in transition
    Lack of focus

    Advice to Management

    Invest in your most valuable team members

    Black Box Response

    Oct 30, 2017 – Vice President, Human Resources

    Thank you for your feedback. I agree with your "Pros" and agree that the business is in transition. We now have a clear path to our future and look for strong leaders at all levels of the... More


  9. Helpful (1)

    "Major Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Pittsburgh, PA
    Current Employee - Finance in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than 5 years)

    Pros

    Remote work, flexible schdule, little micro management

    Cons

    No retirement, no raises, no bonuses, no explanation from HR

    Advice to Management

    Hire new HR leadership that are pro-employees

    Black Box Response

    Oct 30, 2017 – Vice President, Human Resources

    Feel free to reach out to me directly to help you to resolve your concerns.

    As previously discussed, Black Box is now on one Merit Review Process based on your performance and the time since your... More


  10. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Carrier Services Specialist in Newcastle, WA
    Current Employee - Carrier Services Specialist in Newcastle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than 5 years)

    Pros

    Pay seems fair for the work you do. There are a lot of great people that work here. Benefits are in line with other companies of similar size.

    Cons

    Market is dying and the transition to reinvent is not happening soon enough. Communication with the field could be better.

    Advice to Management

    Be willing to embrace new technologies to grow the business.


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