Black Box Reviews | Glassdoor

Black Box Reviews

Updated March 20, 2017
180 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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E.C. Sykes
12 Ratings

180 Employee Reviews

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Pros
  • Great pay, great people and a great work life balance (in 12 reviews)

  • Good people at all levels of the organization (in 12 reviews)

Cons
  • No raises, no training, and yearly hikes in medical bills means you earn less every year (in 14 reviews)

  • Upper Management did not value their employees, and brought down morale (in 10 reviews)

More Pros and Cons

  1. "Phone Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phone Tech in Pittsburgh, PA
    Current Employee - Phone Tech in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Black Box full-time (More than 10 years)

    Pros

    Black Box has been around for years.

    Cons

    They are changing the structure of the business without enough thought or training .
    I am seeing costumer service is being compromised.
    The company has been losing money over several years.


  2. "Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Pitts, PA
    Former Employee - Account Executive in Pitts, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Black Box full-time (More than 3 years)

    Pros

    Great Network of People and Knowledge

    Cons

    Many Silos - Legacy Groups took ownership of opportunities they never hunted for. Hard to align needed skillsets in regions needed to capture opportunities and to train technicians for needed tasks to win jobs.

    Advice to Management

    Sales wasn't the problem - the opportunities were identified just not executed upon which was beyond sales to resolve. Simple training of technicians in the right regions would have captured share - the executive relationships were intact and interest was there.


  3. "Not a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Black Box full-time

    Pros

    Good people to work with
    Good work/life balance

    Cons

    Employees stretched thin
    Sales has too much influence over departments

    Advice to Management

    Stick to a plan


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Resource coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Black Box full-time (Less than a year)

    Pros

    Close to home, work from home

    Cons

    Terrible management, no job security, treated employees poorly, no raises


  6. Helpful (2)

    "Diverse culture, broad product range, great employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Black Box full-time (More than 3 years)

    Pros

    Great company with a diverse product line and touches many industries

    Cons

    None, none, none, none. none

    Advice to Management

    Advancement from within

    Black Box Response

    Feb 7, 2017 – Vice President, Human Resources

    Thanks for the feedback. We are actively working on promoting from within the organization. We do post all of our jobs and this year we have conducted our first Annual Talent Review focused on ... More


  7. Helpful (2)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Black Box full-time

    Pros

    Black Box offers a supportive work environment.

    Cons

    Changes are difficult for Black Box.


  8. Helpful (1)

    "Time To Move On After 15 + Years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Black Box full-time

    Pros

    Very nice co-workers
    Gives me a place to be for 9-10 hrs a day

    Cons

    No raises
    Extreme micro- management
    Continuous layoffs leaving fewer people to not only handle the missing people's work, but also the all the extra work thrown at them through the consolidation of the businesses.
    Working for a boss who is extremely unprofessional with employees, forgets what direction is given one day & then rants like a lunatic the next day when you followed the orders.
    HR is a huge joke
    No opportunities for advancement

    Advice to Management

    Stop trying to line your own pockets & start looking at what's going on around you.

    Black Box Response

    Feb 17, 2017 – Vice President, Human Resources

    I am disappointed you did not have a good experience. We do have a compensation review process that has been in place for the past 12 months. Please feel free to contact me to discuss the rest of ... More


  9. Helpful (1)

    "Look Elsewhere Constant Upheaval and a Very Negative Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Black Box full-time (Less than a year)

    Pros

    Good integrator in the Federal market

    Cons

    Very difficult work environment. Beg to get anything done. Too many silos and decision makers. It takes at least 15 people to get anything done.

    Advice to Management

    Resources are overwhelmed and overworked. Disgruntled employees create a negative culture.

    Black Box Response

    Feb 17, 2017 – Vice President, Human Resources

    I am personally disappointed about your experience. Please feel free to contact me directly so that we can make improvements. David M. Pasternak Vice President, Human Resources at Black Box


  10. "Network Engineer"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Black Box full-time

    Pros

    Well ran organization from an operations perspective.

    Cons

    Multi-Branch Conflicts put other branches at odds with each other

    Advice to Management

    Consolidate sales and operations processes to make them corporate standardized.

    Black Box Response

    Jan 11, 2017 – Vice President, Human Resources

    Thank you for your feedback. As you are aware we are consolidating the business to create 1BBOX where we are integrating all of the historical locations/business units to build a stronger service ... More


  11. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Challenging work environment
    Learned a lot of different solutions
    Free lunch

    Cons

    Not sure on the future of the company
    Growth not realistic
    Consistently missing overall numbers

    Advice to Management

    Focus on new solutions that meet current market demand and make sure the hardware is Black Box not a "re-branded" offering.

    Black Box Response

    Jan 11, 2017 – Vice President, Human Resources

    I would agree that we have a challenging work environment from the perspective of integrating all of the historical business into 1BBOX. This environment is well suited for individuals that like a ... More



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