CastleBranch Reviews | Glassdoor

CastleBranch Reviews

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Found 125 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
56%
Recommend to a Friend
65%
Approve of CEO
CastleBranch CEO Brett Martin
Brett Martin
66 Ratings
Pros
  • "Work-life balance and healthy lifestyles are promoted(in 10 reviews)

  • "On site cantina with many food options available, plus food trucks brought in on a regular basis(in 18 reviews)

Cons
  • "You've heard it before, but this place is run like a high school(in 8 reviews)

  • "In peak season when we are approved for overtime, we can make more money than a supervisor(in 7 reviews)

More Pros and Cons
  1. Featured Review

    "A good place to work, progressive company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - User Experience Specialist in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time for more than 3 years

    Pros

    Interesting work with the ability to move up or move to a different role if desired. On site cantina with many food options available, plus food trucks brought in on a regular basis. Management teams also think of different ways to incentivize good performance. Interesting and diverse work force. Amazing Holiday Party with open bar and incredible door prizes. Management has recently changed, and since then many positive...

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    Cons

    Although a lot of work has been put into the new compensation plans, I feel that they are still not quite there, at least for some roles.

    Advice to Management

    Keep up with the recent trend of asking for feedback and putting employee suggestions into place. The training and HR department are amazing and it has been nice to see the company invest in making these teams more robust..it has paid off. I know that the tiering plans are revised as certain issues come up, but honestly I think that we should scrap them and come up with something else. Employee feedback is always welcome,...

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    CastleBranch2019-01-23

    CastleBranch Response

    January 31, 2019Director of HR

    We appreciate your comments. Thank you for recognizing the great lengths we have gone to, to improve overall. We have invested heavily into employee training and development and will continue to do so in the future. We do know that investing in training and development is crucial ...

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  2. "Career Development Opportunities, Supportive Management Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Assistant in Wilmington, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CastleBranch full-time for more than a year

    Pros

    Constant opportunities for internal growth and movement, progressive perks, in constant growth/improvement mode, supportive HR and Leadership team, mind/body balance, work life balance, on-site amenities and giveaways

    Cons

    Some roles start at a lower rate, but are on a compensation system that allows for swift objective pay raises.

    CastleBranch2019-02-19

    CastleBranch Response

    March 25, 2019HR Assistant

    Thank you for your response. At CastleBranch, we care about our employees and appreciate you highlighting the positives going on here!

  3. "Revolving door of operations specialists, salesmen and writers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Proposal Coordinator in Wilmington, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CastleBranch full-time (Less than a year)

    Pros

    Casual Culture and open office environment.

    Cons

    Passive-aggressive management, unclear objectives. Seemingly forgive employees and blame themselves for not explaining, but blame lowers leve employees to upper management

    Advice to Management

    Offer mart-competitive salaries and simply be honest and transparent.

    CastleBranch2019-04-09
  4. Helpful (2)

    "Look at the Trends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Prefer Not to Say 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CastleBranch full-time for more than 5 years

    Pros

    Lifelong Friendships Hard Life Lessons Corporate Experience

    Cons

    There is nothing I can say that is different than what has already been said. I had belief in this company and started right out of college and lasted five years there. I learned that belief in a product and hard work cannot overcome a companies corporate structure issues. I never used any of the benefits as I found the job rewarding until I was told time and time again that if I do this I will get more money or a new...

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    Advice to Management

    I have no doubt that everything I was told was true and that there were goals for me and room for growth. But just because a manager knows you worth more does not mean the corporate mechanism as a whole does. Whoever from HR responds to these, I know you try and I had no problem with you. Something is broken and I was too low level to know what it was but knowing y’all I believe you try. My advice, keep trying but know...

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    CastleBranch2019-03-15

    CastleBranch Response

    March 25, 2019HR Assistant

    Thank you for your feedback. We agree, we still have room for improvement with our tiered structure. We apologize if any career opportunities were miss-communicated during your time here. It is great to hear about the meaningful friendships and connections you have made with coworkers ...

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  5. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (Less than a year)

    Pros

    Traditional as well as non-traditional benefits. The company truly cares for the employees and it shows. Work-life balance and healthy lifestyles are promoted. Employees get to work out at Axis gym for free!

    Cons

    I haven't found any yet!

    CastleBranch2019-02-18

    CastleBranch Response

    March 25, 2019HR Assistant

    Thank you for your encouraging words. We are happy to offer an onsite gym and are glad to hear you are taking advantage of it!

  6. Helpful (1)

    "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at CastleBranch full-time

    Pros

    Flexible schedule Great people to work with

    Cons

    Pay Workload No structure There’s not much room for growth

    Advice to Management

    None at this time

    CastleBranch2019-03-16

    CastleBranch Response

    March 25, 2019HR Assistant

    We appreciate the time you took to post. We agree, our employees are awesome. We apologize that you feel there was little structure provided. At CastleBranch, we do our best to communicate clear expectations and provide a reasonable workload amount.

  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Wilmington, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CastleBranch full-time for more than 3 years

    Pros

    Good base salary and commission structure. Six figure potential after your first year

    Cons

    not many cons, typical b2b sales job

    CastleBranch2019-02-06

    CastleBranch Response

    February 18, 2019HR Assistant

    Thank you for your response. We appreciate that you recognize the potential opportunities provided at CastleBranch. We invest in our people and enjoy watching them grow within the company.

  8. Helpful (2)

    "It's Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Order Fulfillment Specialist in Wilmington, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CastleBranch full-time for more than a year

    Pros

    Food trucks, ping pong tables, skee ball, free beer

    Cons

    Monotonous, impossible goals to hit consistently, no interaction with anyone

    CastleBranch2018-11-22

    CastleBranch Response

    November 29, 2018HR Assistant

    Thank you for your review. We appreciate you taking the time to post. Our goals and expectations for each role are constantly evolving, in order to continue to be challenging but achievable.

  9. "Good Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CastleBranch full-time

    Pros

    Flexible when needed, onsite gym, game room, lots of provided food

    Cons

    Pay and ability to move up

    CastleBranch2018-10-02

    CastleBranch Response

    October 4, 2018HR Assistant

    We love being able to add these fun perks into our workplace. Many of our positions here are on a tiered system which allows for growth in responsibility and compensation based on job specific goals.

  10. Helpful (4)

    "Decent Job, Less-Decent Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clinical Data Analyst in Wilmington Beach, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CastleBranch full-time for more than a year

    Pros

    There are many positive aspects of working here. Everyone cites food truck, food days, etc. However, the social culture has improved greatly and the small size of the company means that everyone has a chance to interact with each other.

    Cons

    As previously given, management training, while continuously ongoing, is still falling a little flat. Additionally, I was placed in a department upon hire that I had not applied for, and felt misplaced for the duration of my employment when I had applied for a different position, albeit within a similar vein of the business. My primary experience was one of discomfort with being placed in the QA department when I had...

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    Advice to Management

    If I had to offer any advice, it would be to listen to your employees and try not to place them in departments and positions that they do not feel comfortable with being in.

    CastleBranch2018-07-23

    CastleBranch Response

    July 27, 2018HR Assistant

    Thank you for your candid feedback, we are working daily to enhance our culture and encourage cross functionality. At times we do get this wrong, and misplace a person. If we recognize that this has happened, we do attempt to shift the individual to another area if there are openings, ...

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Found 125 reviews