CastleBranch Reviews | Glassdoor

CastleBranch Reviews

Updated July 8, 2017
98 reviews

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3.2
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Brett Martin
51 Ratings

98 Employee Reviews

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Pros
  • Also, there's a game room with ping pong, skeeball, etc (in 17 reviews)

  • Gym, break room, food truck are all beneficial (in 14 reviews)

Cons
  • As I read some of the other negative reviews on here I can totally understand the "high school" culture that is referenced (in 6 reviews)

  • They only hire you to slave you through peak season then let you go (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "Honestly One of the Better Jobs I've Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Screening Specialist in Wilmington, NC
    Current Employee - Clinical Screening Specialist in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (More than a year)

    Pros

    -The salary is decent for the work expected of you, it's higher than most entry level jobs and there's room for advancement.
    -management has been working on being more open and supervisors are getting on the same page.
    -Very understanding of personal and medical issues, and are willing to work with you about things. (I've personally been having medical problems and they've been wonderful accommodating them)
    - Food days, discounts at many gyms, stores, etc.
    -Executive staff are down to earth, and the HR team is absolutely wonderful.
    -Very casual environment, low-stress and OPS is great for people like me that have anxiety about talking to other people all day.

    Cons

    -The pay might be a little low if you are the only person in the home getting paid, but I understand that is changing soon.
    -For some people, they don't make enough to afford lunch to bring, which is a negative, but people are very generous and bring extra food in case people can't do that, which is very kind and definitely a positive aspect.
    -People don't put their cigarettes out completely sometimes, and the burning disposal is pretty nasty to people walking by or people that use e-cigs that are confined to the gazebo area.
    -It can get really monotonous but it's a solid job so not really a con just a statement.

    Advice to Management

    Maybe ask people that smoke cigarettes to make sure they're put out all the way so that people outside (e-cig users and people passing by) don't have to smell the burning smoke. The supervisors have been way better since the training ended, no advice there. Maybe shake up the menu for Ted Talks because the same thing is getting old to some people.

    CastleBranch Response

    Jun 30, 2017 – Director of HR

    Thanks for posting and for the positive and growth areas you have mentioned. We will pass the comment about Tuesday Talks at TekMountain along to the TM team. If you have suggestions for changing... More


  2. "Lots of positive changes happening"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (More than 10 years)

    Pros

    More clarity on roles. Tiers have been created in my department. I am now in control of how I want to progress with the company and how much I will get paid when I do advance. Very clear direction.

    Cons

    Miss having all staff in one building. Don't know as many people in the new building

    Advice to Management

    Keep it up. Like the way we are going. Thanks for the awesome t-shirt. Can we get a SWAG store where employees can buy CB branded stuff?

    CastleBranch Response

    Jul 6, 2017 – Director of HR

    Thanks for your posting. Very much appreciated. I think many of us miss being in one space. Come hang out in the Brewery on Wednesday's or join the ping pong tournament to get to know other staff... More

  3. "Dread going to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist
    Current Employee - Support Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CastleBranch full-time (More than 3 years)

    Pros

    good office environment, nice coworkers

    Cons

    Severely underpaid and overworked.
    Pay rates are much lower than industry standards.
    By the time you pay rent and utilities, you're in the negative every pay period.
    Management doesnt care that employees are struggling to make ends meet.

    Advice to Management

    Survey employees. See if they'd rather have all the gimmicky benefits or an actual liveable wage. Surely you could pay decent wages if you didn't have all the free food days, ping pong tables, and gym.

    CastleBranch Response

    Jul 6, 2017 – Director of HR

    Hi there, thank you for posting. We know that in the past pay was an issue. Has your leader met with you yet to share the great news on the tiers that are now available in each department? This... More


  4. "Good Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at CastleBranch full-time

    Pros

    Great work environment and management

    Cons

    Low compensation at entry level which makes health insurance unaffordable.

    Advice to Management

    N/A

    CastleBranch Response

    Jun 12, 2017 – Director of HR

    We appreciate your comments. For an individual our health plan is in line with most other companies our size in the community as well as across the state regarding the cost. CB does cover the... More


  5. Helpful (4)

    "Gut wrenching"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Wilmington, NC
    Former Employee - Customer Service Specialist in Wilmington, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CastleBranch full-time (More than a year)

    Pros

    -Casual work attire
    -Relationships you will build with other employees
    -Food Trucks
    -Employee appreciation cards
    -Close to the beach
    -Free coffee

    Cons

    -Very stressful work environment
    -Micromanagement
    -No room for growth
    -Consistently as an employee in the department I worked, change was always promised and never happened.
    -Compensation (goes along with no room for growth)
    -High school atmosphere
    -Managers are allowed to be best friends with co workers under them. This creates favoritism among certain departments.
    -Constant change to make people happy for the time being until they eventually leave the company when they realize promises will never happen.

    Advice to Management

    Change everything! This starts with looking at people who have been there a while, people who may be higher up. Start listening to what so many have said during their exit interviews and change. Many have given blatant reasons for why they are leaving and most are the same reasons every time. These are always ignored once the person is gone from CB. A lot of great workers have come and gone from this company. How many more will it take?

    CastleBranch Response

    Jul 10, 2017 – Director of HR

    Thank you for your feedback and the courage to write here. We have lost some wonderful employees in the past and do take the feedback we receive here and from exit interviews very seriously... More


  6. Helpful (2)

    "Solid job, especially if you have no degree."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Experience Specialist in Wilmington, NC
    Current Employee - Student Experience Specialist in Wilmington, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CastleBranch full-time (Less than a year)

    Pros

    Great People
    Good management support
    Flexible hours
    CLOSED ON SATURDAYS!
    Extensive on the job training

    Cons

    Pay is low, but reasonable for experience required.

    As with all customer service, you occasionally get yelled at for circumstances outside of your control.

    CastleBranch Response

    Mar 16, 2017 – Director of HR

    Thank you for your review. Your feedback is very valuable. Training has been a major focus for us so that you are better equipped to handle the sometimes not so nice calls that come your way.


  7. Helpful (5)

    "Hmmm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Wilmington, NC
    Former Employee - Customer Service Specialist in Wilmington, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CastleBranch full-time (More than a year)

    Pros

    Fun Fast Pace Good People Games Food Music Festivities

    Cons

    Follow Through Communication Compensation Management Career Opportunities

    Advice to Management

    Follow you're own instructions that are provided

    CastleBranch Response

    Mar 20, 2017 – Director of HR

    Hello - I hope you can see through the new leadership the positive changes we are making by way of communication. As you have probably heard we are also working on a tiered approach to manage the... More

  8. Helpful (13)

    "An Exemplary Tribute to Incompetence and Corporate Corruption"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CastleBranch full-time

    Pros

    Live at the beach! (Their main selling point to unsuspecting potential candidates)

    Cons

    - Involved in money laundering, offshore pornography
    - A facade for their real business, stealing tax money to launder through other ventures
    - Dysfunctional as an organization

    Advice to Management

    Go to jail.

    CastleBranch Response

    Mar 20, 2017 – Director of HR

    These accusations are false and clearly intended to cause harm to Castle Branch. Castle Branch is addressing this issue directly with GlassDoor. We have formally requested that GlassDoor remove... More


  9. Helpful (3)

    "Love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CastleBranch full-time (Less than a year)

    Pros

    Benefits are great if it's just for yourself (medical,dental,vision, 401k)Sick time,PTO and paid holidays. Food trucks, gym, volunteer opportunites to help the community. I love how we are in "the loop" about where the company is going in the future, a lot of places do not do this and it makes you feel appreciated. My stress level has greatly reduced since I have started here! Even though I have money in the con section, overtime is offered during peak season and they really care that you make your 40 hours at least. I've never worked for a company that wanted you to hit that 40 hour mark (usually you got sent home before you came close).

    Cons

    Of course pay, but you are going to have that at any job. Money makes the world go around and we will never have enough money in life. It gets rough when you're not in peak season and start getting asked to leave early or stay at home the next day.

    Advice to Management

    I think you are doing great ! There will always be some negative people and things that can be improved, but it's all in how you approach your work.

    CastleBranch Response

    Mar 20, 2017 – Director of HR

    Thank you for your comments. Improving communication has been a goal over the past year - glad to see that you feel that you are "in the loop".


  10. Helpful (5)

    "Record Review Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great people to work with

    Cons

    Overworked with little pay and benefits

    CastleBranch Response

    Dec 8, 2016 – Director of HR

    I am very sorry you feel this way especially at this time of year. We are no longer in the midst of our peak season and in most areas of the business we are able to take a breath. This year we have... More


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