Concentra Reviews | Glassdoor

Concentra Reviews

Updated January 14, 2018
560 reviews

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3.0
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Concentra President and CEO Keith Newton
Keith Newton
112 Ratings

560 Employee Reviews

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Pros
Cons
  • In my experience some of the upper management was not supportive to the supervisors under them (in 32 reviews)

  • Care suffers and it creates a poor work/life balance as staff struggles to meet excessive efficiency goals (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "One of the best companies I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate in Dallas, TX
    Current Employee - Corporate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentra full-time (More than 5 years)

    Pros

    1. You get out what you put in. Internal promotions are common in corporate. People stay for their entire careers because there’s a lot of opportunity.

    2. You can easily move between teams. I know people who have started out in customer service and moved to sales, others who started in a clinic and moved to operations, and others who moved from their original team to start their own for a new product or service.

    3. On some teams, it’s a very startup-like environment. What might be a 100-person organization in a company of similar size is 10 or fewer here. It means there’s a lot to do, but also a lot of opportunity to impact things and get great experience, especially for people just entering the workforce. It’s an excellent place to grow.

    4. It’s a small company at heart. Don’t be fooled by the number of employees. The corporate office is small, and everyone knows everyone else. Photos of employees and their families line the walls, and people really do make an effort to be kind and welcoming, especially to new hires.

    5. In corporate, most teams offer flexible schedules and remote work days. Strong family focus. Free perks: onsite gym. Not free, but still perks: onsite dry cleaning, daycare, cafeteria.

    Cons

    Healthcare is hard at the corporate level. There’s a huge amount of information to learn, and while you’ll come out with a lot of transferable knowledge, the learning curve can be steep. This isn’t exclusive to Concentra, but just be aware if you’re coming from another industry. Everyone will help you get up to speed, but it does take longer than in less complex industries.

    Advice to Management

    Do good things!

    Concentra Response

    Aug 11, 2017 – Director, Talent Management

    Thanks so much for leaving a review. We appreciate the comprehensive information you have shared for others to see. These are some of the many reasons we believe Concentra is a great place to work.


  2. Helpful (1)

    "Great benifits but busier lcations ware you thin not family friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Assistant in Houston, TX
    Former Employee - Medical Assistant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Concentra full-time (More than 3 years)

    Pros

    medical dental life Insurance 401k great opportunities in advancement.

    Cons

    No good if you have small children at least not at the busier locations. They stack on responsibilities to the hard working employees but the ones that just do the bare minimum get the coast by.

    Advice to Management

    make everyone accountable

  3. Helpful (1)

    "Concentra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Concentra full-time

    Pros

    Good benefits, paid well, good ethics, growing

    Cons

    Can be boring, non creative, older


  4. "Fun clientele but you will be BUSY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Concentra full-time (More than a year)

    Pros

    Laid-back environment, good benefits

    Cons

    Huge patient case load and they love to take walk-ins.

    Advice to Management

    None, really, other than maybe relaxing on the walk-in policy so we don’t end up treating 6+ patients at once.


  5. Helpful (1)

    "Center Operations Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Concentra full-time (More than a year)

    Pros

    The pay was above market for the same or similar position at least for the manager and the Medical Assistants. It was great to have the PTs onsite with the medical providers for patients. There were several good attempts while I was there to provide policies and procedures for staff to use for training and process improvement.

    Cons

    The amount of information employees are required to learn and memorize is ridiculous. There were only a handful of employees who could manage the information and these employees had been at the company for several years. The expectations were high and the pay, while higher than market at the beginning, soon became poor when compared against all the ways the company found to tell you and the staff how deficient you were. The wait times for patients was often untenable; driving down the staffing ratio and then blaming the staff.

    Advice to Management

    I know ownership has changed again. Strategically, they need to decide what direction the centers/clinics are going - urgent care or employer services. These are two distinct customers which didn't seem to be well served in the same space.


  6. Helpful (1)

    "A good transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Concentra part-time

    Pros

    Friendly staff, steady patient flow, multiple locations

    Cons

    Lack of consistency among staff expectations

    Advice to Management

    Make all expectations and communications clear and in writing


  7. "Great organization!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentra full-time (More than 10 years)

    Pros

    Strong leaders with a focus on improving the patient and customer experience. Streamlined process and procedures focused on making it easier for centers to provide quality care.

    Cons

    Have made considerable improvements in technology and communication. Always opportunities in these areas but corporate is striving to make it perfect.

    Advice to Management

    Continue the strong focus on outcomes and clinician support.

  8. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentra full-time (More than 5 years)

    Pros

    Collaboration, growth opportunity, fun environment and amazing co-workers

    Cons

    Some IT issues remain, however, there continues to be improvement and better communication when there are issues.

    Advice to Management

    Continue to work on communication to the centers


  9. Helpful (1)

    "COD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Concentra full-time (More than 5 years)

    Pros

    fast paced, benefits, 401k, dental

    Cons

    turnover, fast paced, productivity challenges

    Advice to Management

    must be goal oriented and driven


  10. Helpful (1)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Concentra full-time

    Pros

    CEO, Work -Life Balance, Atmosphere, Salary, Management

    Cons

    High cost of insurance, not much room for advancement


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