Davis Vision Reviews | Glassdoor

Davis Vision Reviews

Updated September 18, 2017
52 reviews

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2.6
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Steve Holden
23 Ratings

52 Employee Reviews

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Pros
  • There is a good mix of people and pockets of good people (in 4 reviews)

  • There are a lot of knowledgeable people throughout the company and willing to work with you (in 2 reviews)

Cons
  • To some management you are just a number, not a person (in 2 reviews)

  • They will be starting from scratch with little to no experienced employees on board (in 2 reviews)

More Pros and Cons

  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Latham, NY
    Former Employee - Customer Service Representative in Latham, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Davis Vision full-time (Less than a year)

    Pros

    It's a busy place and like their training system.

    Cons

    Management is little bit poor

    Advice to Management

    Improve


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Davis Vision full-time

    Pros

    Pay is okay. My supervisor was fantastic. There are some truly genuine and knowledgeable people there.

    Cons

    Lost my first check. Paid me only 25% of my second. During my time there, there was someone in a supervisory role (won't specify which department) who would flirt and be extremely inappropriate with many of the young girls in my training class. That individual even texted one of the girls asking to make plans outside of work, even though she was in a union position. Apparently this individual has been there for several years and many girls have left over the persistent sexual harassment at the hands of this individual. Beware, not everyone there is who they pretend to be.

    Advice to Management

    Stop messing up pay, stick with one trainer instead of rotating between four for an entire class, and fire the creep. Turnover will not stop until davis starts actively supporting their employees, instead of favoring seniority and thereby creating an unsafe work environment.

  3. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Latham, NY
    Former Employee - Customer Service Representative in Latham, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Davis Vision full-time (More than a year)

    Pros

    Only positive thing about this company is paid holiday days off, free vision insurnace, and it's a set scheduled, (m-f).

    Cons

    Ever since Davis vision got bought out by the owner of pf cheng. Things went down hill. It was used to be "quality over quantity" but now it's "quanity over quality". You have super visiors that micromanage their associates. And getting time off is a joke. It's impossible to use your 5 personal days during the year and vacation when you want to. Moving up with the company is impossible as well. Balancing work and personal life is impossible. Oh, and getting new edcation training added to your skills and not getting paid extra for it. And the company will pick out the additional training for you, and you can't decide for yourself. You have guideline and half of those associates don't want to help you out, or even take the time to explain something thourghly. They push you along the way so that they can get done for the call. And for the amount of expectations you're suppose to do for a call i.e., going over claims for provider and members, entering orders, tracking orders, and etc. You should be getting paid more than 12.25-13.00 an hour in my opinion.

    Advice to Management

    Improve your management
    Higher pay rate for associates for additional training


  4. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance
    Former Employee - Finance
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Davis Vision full-time (Less than a year)

    Pros

    Great work environment and promotes a great work / life balance.

    Cons

    Lack of advancement opportunities or mentoring.

    Advice to Management

    Creation an internal process to promote career advancement for career advancement opportunities . This will help promote a flourishing work environment.


  5. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Davis Vision full-time (More than 5 years)

    Pros

    Solid product, great staff at worker-bee level

    Cons

    Senior Mgt at Davis Vision has not listened.

    Advice to Management

    Listen to your employees.


  6. "Internal Departments and Systems are Antiquated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time (More than 3 years)

    Pros

    Decent people for the most part.

    Cons

    Systems, procedures, protocols, and general operations are either well behind the times or overall just amateurish. Needs an overhaul and supervision. Sr. Leadership doesn't seem to care about updating systems, only care is about profitability and cutting expenses.

    Advice to Management

    Invest in your company


  7. "reserved"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Latham, NY
    Current Employee - Anonymous Employee in Latham, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time

    Pros

    the people are great but- NOT MANAGERS

    Cons

    they don't care if you get paid. often checks are lost in mail or delayed. now the direct deposits aren't going through.

  8. "Management doesn't bother you unless you do/did something wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II DSU in Latham, NY
    Current Employee - Customer Service Representative II DSU in Latham, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Davis Vision full-time (More than a year)

    Pros

    Get to talk to a lot of different people. With 300+ people in the call center you meet a lot of new people as well.

    Cons

    No help when you need it. Getting time off is a joke, it goes by seniority so if you're new there's no way you're getting time off. You're forced to be in a union which is also a joke because the union reps work for Davis too so they are in the company's pocket and takes the company's aide anyway so it doesn't matter who's right or wrong.

    Advice to Management

    I'd you're going to have a union don't let them work for the company. I feel it's a conflict of interest.


  9. "Claims Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time

    Pros

    Union for workers below manager status.

    Cons

    Very poor training.
    High turn over rate of workers and management.

    Advice to Management

    Training takes a backseat to the companies desire to see numbers where they should be.
    Workers are forced to learn on their own with out guidance or supervision. Most knowledge is self taught on breaks or in between calls.
    This puts a great deal of pressure on the worker and sets them up for failure.
    It also creates a lot of misnformation.
    With so many variations within the individualized benefits themselves, on top of what has already been mentioned, the margin of error grows exponentially.
    But the fault unilaterally falls on the worker; both business and customers suffer for it.
    Those who train should also be given instruction on the fundimentals of teaching and time management.


  10. "CSR II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative: II in Latham, NY
    Current Employee - Customer Service Representative: II in Latham, NY
    Recommends
    Positive Outlook

    I have been working at Davis Vision full-time (More than a year)

    Pros

    Good Improvement opportunities, management is helpful, always something new to learn.

    Cons

    Benefits are not the best.


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