Davis Vision Reviews | Glassdoor

Davis Vision Reviews

Updated Jan 22, 2019

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Found 62 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
46%
Approve of CEO
Steve Holden
24 Ratings
Pros
  • "There is a good mix of people and pockets of good people(in 4 reviews)

  • "people in the call center you meet a lot of new people as well(in 2 reviews)

Cons
  • "(in 3 reviews)

  • "(in 3 reviews)

More Pros and Cons
  1. Helpful (2)

    "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Davis Vision full-time for more than a year

    Pros

    People communicated well and we knew what was expected

    Cons

    Hard to balance work and life

    Davis Vision2016-05-06
  2. "Poor Management and Lack of Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Proposal Specialist 
    Doesn't Recommend

    I worked at Davis Vision full-time for more than a year

    Pros

    Internal team/department was excellent. The workload was steady and not too overwhelming.

    Cons

    Management did not care for their employees' career path. The culture did not pair right with San Antonio. To advance in the company you needed to enter the company already in an executive position.

    Davis Vision2019-01-22
  3. "BEWARE : Dont quit your day job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative Representative/Order Entry in Latham, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Davis Vision full-time for more than a year

    Pros

    Optician training just without the certification in 4 wk Crash Course

    Cons

    Very Prejudice work place, very uneducated ex addicts no teeth drug addicts mainly work here. Sadly!

    Advice to Management

    Too many supervisors and less phone reps to take calls -They need to devote supervisors to order entry reps and make part of there duties to answer phone calls -Ridiculous to have that many Chiefs to walk in a 1 minute cubicle circle to monitor Who & What - Terrible place and supervisors getting paid to do NOTING barely can anwser CSR questions,

    Davis Vision2019-01-20
  4. Helpful (1)

    "Quick Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Latham, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time for more than 3 years

    Pros

    Some really great people to work with, competitive pay for my position.

    Cons

    Benefits and PTO could be better. Outdated tech makes things cumbersome.

    Advice to Management

    None.

    Davis Vision2018-11-28
  5. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in Albany, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Davis Vision full-time for more than 3 years

    Pros

    Nice people; benefits are at par with the market.

    Cons

    Private Equity recently acquired the company.

    Davis Vision2018-09-13
  6. Helpful (2)

    "Numbers, not humans"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Latham, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time for less than a year

    Pros

    Free Vision, Low cost dental.

    Cons

    - management is poor and a majority is unsupportive - quantity over quality - misinformation due to benefit interpretation - guideline representatives (majority) are rude and don’t teach. They talk down to you.

    Advice to Management

    Treat your employees as people, not a number. Consider the lives people have outside of your company.

    Davis Vision2018-09-17
  7. Helpful (1)

    "Great entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Latham, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Davis Vision full-time for more than 3 years

    Pros

    Great job if you are starting out in the professional office occupation. Its a Union job. Yearly reviews and yearly salary increase Free vision benefits for yourself. Lowcost for family.

    Cons

    You could get stuck work 12 to 8 for a while Must be extremly timely Keep your head down and do your work. Stay out of the cliques.

    Advice to Management

    Find a way to work with the union instead of fighting with them.

    Davis Vision2018-07-24
  8. "This used to be a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Latham, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time for more than 5 years

    Pros

    The company offers a lot of overtime in their Call Center, they offer plenty of paid time off in the form of vacation time, holidays, personal time and sick time, Call Center positions are union positions.

    Cons

    There is favoritism, not enough time is given off the phone to resolve customer issues and there is too much management turnover, which has resulted in a deteriorating company culture.

    Advice to Management

    Put your money where your mouth is. You all want to lead by example so show your employees how to handle difficult customers on the phone by letting them listen to calls handled by supervisors instead of just being overly critical and nitpick at everything they say to a customer. Also, focus on quality, instead of quantity. Management does not seem to care about resolving customer issues in an efficient way. All they...

    Show More
    Davis Vision2018-02-14
  9. "Davis Vision review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Davis Vision full-time

    Pros

    Solid, collaborative team and friendly environment.

    Cons

    Very little opportunities to advance in your career.

    Davis Vision2018-01-10
  10. "Could have been so much better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Davis Vision full-time for more than 5 years

    Pros

    Made alot of friends there. You can never feel out of place there, people of all ages. Job was quick to pick up.

    Cons

    Customers are allowed to call you names and be very rude to you. They can say what ever they want and you have to take it. Most managers could care less about staff, they do their own thing.

    Davis Vision2017-11-03
Found 62 reviews