Dropbox Reviews | Glassdoor

Dropbox Reviews

Updated September 14, 2017
280 reviews

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4.2
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Dropbox Founder and CEO Drew Houston
Drew Houston
221 Ratings

280 Employee Reviews

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Pros
  • Smart people, collaborative & social culture (in 26 reviews)

  • Respectful of your work/life balance (in 12 reviews)

Cons
  • Typical high growth startup growing pains (in 27 reviews)

  • Work life balance could be better (in 12 reviews)

More Pros and Cons

  1. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time (More than 3 years)

    Pros

    High impact projects affecting millions of users. The technical challenges are immense, and there are many interesting product problems to tackle as well.

    Cons

    Dropbox can be a chaotic place to work. You have to be able to work with others and manage your time well in order to get anything done.


  2. "Partner Account Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dropbox full-time

    Pros

    Great culture, 3 meals a day with amazing perks. Really inspiring people to work with.

    Cons

    Management in the sales org are struggling. People are continuously leaving the org.

    Advice to Management

    Build out a more robust sales organization with more transparency.

  3. "Great people and great times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent in San Francisco, CA
    Current Employee - Talent in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time (Less than a year)

    Pros

    Amazing culture, amazing leads, amazing food and benefits. People really care about you as a person and all seem to be enthusiastic about their work and the role they play in making it an awesome place to work.

    Cons

    Not great career mapping within recruiting, as there doesn't seem to be a clear vision as to what the possibilities for ones career is. I do believe this is coming soon. The Global Head of Recruiting is learning on the job. They give an impression that they don't really care about technical recruiting and that we are just laborers working to hit a number so they can get a promotion and a bonus.

    Advice to Management

    Don't avoid the Technical Recruiting side of the house. It honestly feels like you don't care at all, and I am not the only one that feels this way.


  4. Helpful (2)

    "Good company, needs to mature though"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dropbox (More than a year)

    Pros

    Great benefits, an amazing culture of respect and fun. Salary is good.

    Cons

    Grow opportunity is limited. I think the company focuses more on its own growth compared to the growth of its people. Too much politics in the management level.

    Advice to Management

    Set clear goals for the company and stick to it. Stop changing direction and mission every 3 moths.


  5. "Great culture, greater people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Core Account Executive in Austin, TX
    Current Employee - Core Account Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Dropbox full-time (More than a year)

    Pros

    Great product, amazing perks and culture of people who are extremely intelligent and always happy to help one another succeed.

    Cons

    Constant moving pieces, tough industry

    Dropbox Response

    Aug 4, 2017 – Recruiting

    Thanks for the review! Great to hear that you are enjoying your time here!

    Culture and people are our priority at Dropbox. With these priorities, we aim to be successful within our the changing... More


  6. "Strategic Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time

    Pros

    Awesome people to make for an awesome culture

    Cons

    The food is unbelievable, but watch out, you will gain weight

    Dropbox Response

    Aug 4, 2017 – Recruitment

    Love your review! We're trying to balance the gym classes with the food consumption... I have good and bad days at doing this!!


  7. Helpful (2)

    "Great culture, authentic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time (More than a year)

    Pros

    People feel real and leadership team cares and is very transparent.

    Cons

    Some folks have an entitled mentality. Decisions can be tough to get through ranks of leadership.

  8. Helpful (1)

    "Amazing people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dropbox full-time

    Pros

    An amazing culture founded on amazing people. Brightest people I've worked with, coupled with autonomy and a very caring culture that lets you bring your entire self at work.

    Cons

    Grew quickly and with that, comes growing pains. Depending on the team, there are different more or less experienced managers.

    Dropbox Response

    Aug 4, 2017 – Recruitment

    Great to hear such praise for our Dropboxers and happy to hear that you are getting the opportunity to grow and learn!

    With quick growth comes a need to assess the change. We are working hard to... More


  9. Helpful (7)

    "Miserable conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dropbox part-time (More than a year)

    Pros

    It's a well known company that will look good on your resume when you leave, which you will want to do as soon as you start.

    Cons

    1) managers have no respect or concern for the welfare of their employees
    2) the product is a nightmare - it's coded like something 10 years ago and no one cares - they just want to sell this crap as quickly as possible to as many lemmings as they can find to increase their user count, which they think will drive up the IPO price
    3) customer support? are you kidding me? What a nightmare. It's not just that it's impossible to get support - the customer service agents actively share what should be confidential files and information from a user account when that user writes in with a complaint. I have regularly seen protected information shared among staff members
    4) you'd better be in the clique or else there is no opportunity for career advancement

    Advice to Management

    pack it in. bigger and better cloud sharing services are already eating into your market share and the utter contempt and disdain you show for users and employees is going to come back and bite you.

    Dropbox Response

    Aug 4, 2017 – Head of Customer Experience

    Thank you for your feedback. Our teams are continuously working to improve the product and how we support customers. We also take users trust in us very seriously. We have several opportunities to... More


  10. Helpful (4)

    "Lots of smart people to work with and learn from"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time (More than a year)

    Pros

    Great place to work as product manager. Smart people to challenge your thinking if you are looking for constructive feedback. Dropbox gives PMs the opportunity to focus on why a problem is worth solving rather than just focus on churning out features.

    It is at a great size where the PM team is large in the sense that there are a lot of great folks to learn from, but small enough that you will likely know all other PM's and can really scale your impact.

    More importantly, the co-founders and the executive team really cares about broader issues such as diversity and respecting people from all background. Great perks when it comes to food, insurance, maternity/paternity, wellness etc.

    Cons

    Will have to figure out a way to transition from a single product company to a successful multi product company for long term success.


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