Dropbox Reviews | Glassdoor

Dropbox Reviews

Updated October 18, 2018
343 reviews

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4.2
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Dropbox Founder and CEO Drew Houston
Drew Houston
268 Ratings

343 Employee Reviews

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Pros
  • "If you care about work/life balance, you can definitely find it here" (in 16 reviews)

  • "Smart people to challenge your thinking if you are looking for constructive feedback" (in 31 reviews)

Cons
  • "Growing pains as the company grows from a small, agile startup to something bigger that needs more process" (in 30 reviews)

  • "I found the work/life balance really bad" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Couldn't have made a better decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Site Reliability Engineer in San Francisco, CA
    Current Employee - Senior Site Reliability Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time (More than 3 years)

    Pros

    Smaller company, impact of my individual work is magnified. Collaboration between teams is amazing. The leads care about my growth and are providing learning opportunities on a everyday basis. The gym in SF is a perfect size. Only a 5 min walk from the train station. Work life balance is recognized by leadership.

    Cons

    The food is too good


  2. "QA ENGINEER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time

    Pros

    Excellent perks including free breakfast lunch dinner ,wellness perks

    Cons

    Nothing so far.still very new to the company

    Advice to Management

    Great work so far .keep up the good work

  3. "Not Giving this"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dropbox full-time

    Pros

    Culture, people, perks and benefits. GREAT work life balance despite people complaining.

    Cons

    Slow decision making and entitled culture that does not produce as fast as it should.

    Advice to Management

    You need to speed up, bring more products to market and show you are winning.


  4. "Great place to work, although company vision is lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Dropbox full-time (More than a year)

    Pros

    Unbeatable perks and wellness benefits, food, people, etc. Compensation is one of the highest in silicon valley after Netflix which is in the middle of nowhere. High employee happiness and great work life balance. Focuses a lot on growth and career advancement. Company and management are very invested in employees and employee retention.

    Cons

    Very young managers many of which who are ex-engineers. Many employees don't believe in the long term company vision. Company is struggling to differentiate itself from competitors.


  5. Helpful (34)

    "Well-Intentioned, Disorganized, Directionless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Designer
    Current Employee - Product Designer
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Dropbox full-time (More than a year)

    Pros

    Benefits and pay are truly excellent. There are generous stipends for transit, wellness, learning and development (books and conferences), and others. Dental, vision, and health are all covered. There is donation matching up to a $1000 per year, unlimited volunteer and paid time off (which, if you're daring enough to request, truly seems unlimited—I have yet to hear of someone's PTO request being declined), and if you're in an office with a Tuck Shop, world-class food served every day. You can gift Dropbox space to friends and family.

    The culture values kindness and open-mindedness to a fault, and teams are given massive autonomy to work and ship as they see fit. This means you can have very different experiences depending on your team and manager. This also means if you see something broken, you're generally given the OK to go and fix it if you have the will.

    There are company events throughout the year, including team offsites (I've been hiking, on a cruise, to an escape room, and to countless dinners and happy hours), guest speakers, parties, etc. Dropbox seems to spare no expense on events and travel, although I've heard it was even more extravagant in the past.

    Cons

    Dropbox lies squarely in the "ruinous empathy" quadrant of business culture. Promotions are measured by the number of friends you make, not the results you achieve, which results in decision making by committee and projects that lag on for months at a time because nobody is willing to take ownership or say "no." At the same time, projects spanning 6+ months of research, design, and engineering can be derailed by the opinion of a single manager in the pursuit of "perfect" rather than "better".

    Staff lack a clear vision for Dropbox. Milquetoast strategy updates and new opportunities receive endless bravado but when it comes to actual execution there's little follow-through. Meanwhile, the core Dropbox product continues to suffer from longstanding problems like convoluted sharing and horrendously slow performance.

    We use Dropbox Paper, our own docs offering, for absolutely everything—from project management to calendaring to to-do lists to meeting notes. What results is total chaos. There is no sane way to organize docs, which get produced at an astounding rate: product managers regularly compose dozens of new Paper docs in any given week. There is no way we would organize ourselves this way if we weren't so committed to using and abusing our own tool.

    Simple bugfixes languish in backlogs for months or years without resolution. Abysmal developer tools and nonexistent analytics slow the company to a crawl.

    We talk a big talk about "designing a more enlightened way of working" (corporate thinkpieces go up on the blog every few weeks) but how can we hope to improve work for others when our own house is a mess?

    All these issues aren't new, and they're well-known to anyone who has been in the organization for longer than a year. We will talk about them and collectively agree they need to be addressed, but for whatever reason, nothing ever seems to happen.

    Advice to Management

    LEAD. Where are you? From down on the ground, seems like you've tapped out. Commit to a direction and see it through. Hold people accountable for results and set real deadlines. Fix the basics.

    Standardize from the top down. We aren't a startup anymore, but we still act like one. We need standard platforms and processes across the org for project management, hard requirements for shipping, easily accessible analytics for *all* teams, and a continuous, direct line of communication with customer success so we understand the real problems that users are facing, not the problems we make up for our user personas to face.

    Treat remote offices as first-class citizens. There's a lot of thrash that most likely goes unnoticed in SF. Check in to see how people are doing.

    Pursue diversity more aggressively. And no, this doesn't mean just hiring more white women. We aren't doing well. Start with staff.

    Dropbox Response

    Oct 5, 2018 – Talent Brand Team

    We appreciate you taking the time to write a review and share your suggestions for improvement. You’re absolutely right about needing to start with ourselves when it comes to making work better and... More


  6. Helpful (7)

    "Some growing pains, but overall excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time (More than a year)

    Pros

    - Everyone who works here is super smart, humble and kind. The recruiting team has done a great job maintaining that culture as we've grown.

    - The perks are insanely generous, especially the food served in the Tuck Shop.

    - We're working on interesting problems and thinking critically and empathetically about how to improve the way people get work done

    - Especially in the younger parts of the company, there's still a lot of opportunity to build teams/processes/etc from scratch. Could be frustrating if you'd rather have all that figured out already, but if you enjoy that challenge you'll be happy here.

    - If you care about work/life balance, you can definitely find it here.

    Cons

    - There's a lot of fear internally about breaking pieces of our business model or product or website that have traditionally worked well for the company, which stifles our own ability to take risks and innovate.

    - People are almost too nice, which had led to a culture where you need to get everyone's buy in before your project can move forward. This slows us down and also allows one person to block an entire project on a whim.

    Advice to Management

    - Get serious about setting up processes that will help move work forward, faster.

    - Don't be afraid to put a stake in the ground with your vision for the future of our product. If we can't commit to points of view around industry innovations, we'll get trounced by competitors who can.

    - Empower employees to take more risks. The lawyers shouldn't be the ones running the company.

    Dropbox Response

    Oct 5, 2018 – Talent Brand Team

    Thanks for taking the time to write a review about your current work experience, and happy to hear you see our challenges as opportunities to make work better. We’ve definitely heard employees when... More


  7. Helpful (11)

    "Great intentions, poor execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Dropbox full-time (More than a year)

    Pros

    - Great attention to the inner workings of all processes, and to the underlying needs of employees
    - Transparency and candor around key business objectives and results
    - Care about employee buy-in to company strategy and future

    Cons

    - Atrocious treatment of lower-level talent. Frequent and poorly-executed management changes and poor resource allocation lead to burn out, lack of recognition, lack of strategic direction/support, and high attrition risk at lower IC levels.
    - Too much talk too little action. So much time is spent discussing how to do work and how to be more efficient, but no decisions/actions/tangible or impactful changes are actually implemented.
    - Lack of direct communication. Difficult questions aren't addressed nose -on and danced around, with a patronizing approach vs a 'lets find a better forum and talk this through' approach more appropriate for a smaller company.

    Advice to Management

    - Focus on giving lower level employees more channels to resolve their concerns (they should not be at the mercy of their leads, with little opportunity for change)
    - Be more direct in communication, even if it's not what employees want to hear (i.e. policy/approach toward CW conversions)

    Dropbox Response

    Oct 5, 2018 – Talent Brand Team

    Thank you for taking the time to share your experiences working at Dropbox. We’re sorry to hear that you have experienced and/or witnessed poor treatment, regardless of employee level. That is... More

  8. "account exec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dropbox full-time

    Pros

    innovative and upcoming if looking for excitement

    Cons

    chaotic at times......because new


  9. Helpful (6)

    "Political culture, constant re-orgs, not a great place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dropbox full-time

    Pros

    -Meals are the best part of working here, they splurge on food and happy hour
    -Brand name company although quality of hires and work has declined in recent years
    -Smart, fun coworkers

    Cons

    -Culture is extremely not transparent, decision making is concentrated to those who have been at the company longer
    -Surface level nice people

    Dropbox Response

    Oct 5, 2018 – Talent Brand Team

    Thank you for taking the time to share your experience working at Dropbox. Our leadership team is dedicated to making sure employees feel connected to the bigger picture. They believe in... More


  10. Helpful (3)

    "Great Place to Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Dropbox full-time

    Pros

    - Open and friendly work culture. A very inclusive and thoughtful work place where everyone can feel at home
    - Very strong perks
    - Competitive comp

    Cons

    - Slow to make important product and strategy decisions. Makes decisions by committee, not by executive vision
    - Certain teams have incredible influence despite very little actual influence on the business

    Advice to Management

    Don't worry about appeasing everyone. Learn to execute quickly, especially on near-term objectives. There's no need to overplan and do so much work about work


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