Understaffed - Guest Service Team Member - Cashier Toys "R" Us Employee Review

1.0
Jan 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Accepts all work backgrounds and experience

Cons

I received very little training before being thrown at guest services to deal with the bloodthirsty sharks, I mean guests. The pay was very poor and so was the condition of the store. Everyone was unprofessional and not helpful.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

4.0
Jul 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

management has been on top of communication and easy to work with. very kind and personable

Cons

can be overwhelmed at times, just needs more support

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