Express Reviews
Updated May 18, 2021
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Recommend to a Friend
Approve of CEO
David G. Kornberg
508 Ratings
Pros
"50%off employee discount was a plus" (in 240 reviews)
"Great Discount, Work/life balance, great training tools to fulfill job functions" (in 162 reviews)
Cons
"Minimum wage for starting salary" (in 197 reviews)
"Hard work isn't really a con so much as it's hard work for low pay" (in 171 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Express and is not affected by filters.
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- Former Employee, less than 1 year★★★★★
Pros
good managers and associates. Very flexible
Cons
not good pay, strict, no talking
- Current Employee, less than 1 year★★★★★
Pros
-50% Discount -Generally decent Management -Good Hours (though Part-time hours are based on performance)
Cons
-ridiculous and unattainable expectations with no clear understanding of customer flow -high focus on loyalty and credit card application with no substantial support on its benefits or sales techniques -lots of talk on customer service standards, but focus on “conversion” with no metric grey area for employees entering and leaving, delivery people or large family groups. -expectations are high from day 1 of training and if you can’t prove yourself in your first 5 hours, you’re not trusted to be a capable person.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Straightforward responsibilities, decent employee discount, good hours for summer job
Cons
Strict micro-managing, low pay, under-staffed, terrible customers, poor treatment of sales associates by management
Continue reading - Former Employee, less than 1 year★★★★★
Pros
All my co-workers were very nice and helpful, including the managers. They were also flexible and understanding. I got paid above min wage which made everything worth it. Pros/Cons - always something to do, always someone in line (made the time pass by)
Cons
When it got busy, it was really busy. Sometimes customers would have issues with coupons or sale/return policies (especially when the outlet was involved). Pros/Cons - always something to do, always someone in line (hard to find time for a break if you're not watching the time).
Continue reading - Current Employee★★★★★
Pros
Easy work that anyone can do
Cons
It was just like any other minimum wage job
- Current Employee, more than 1 year★★★★★
Pros
Team is great Core values instilled Lots of advancement opportunities
Cons
No customer loyalty Company pressures you based on how long a transaction should take Managers too concerned with goal rather employees and training
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Majority of the time it's your teammates that make you want to keep going and stay (my old store), however I got prompted and transferred to a new store and it went to crap.
Cons
Management Structure Changes Low Salary Pay Store discount Work you like a dog If you have a birthday on or near a holiday, they will block your PTO to make you work. If you get sick, they will guilt trip you and still expect you to work. SM is a liar Expect you to risk your mental state to customer service shoplifters away. Associate pay (smh)
Continue reading - Current Employee★★★★★
Pros
Great environment, experience, leadership and a good stepping stone.
Cons
Salary increases and bonuses are not a thing for anyone that isn't an assistant or higher. Minimum hours and low staffed because of it. Tough to advance.
- Current Employee★★★★★
Pros
My location is a very relaxed location, so working there is not very stressful.
Cons
I haven't found many cons yet.
- Former Employee, more than 3 years★★★★★
Pros
- opportunity to gain different field experiences - discount benefit - the people you work with
Cons
- the people you work with - do a lot for little pay
Continue reading
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