Express Reviews

Updated May 18, 2021

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3.5
62%
Recommend to a Friend
63%
Approve of CEO
Express President, CEO and Director David  G. Kornberg  (no image)
David G. Kornberg
508 Ratings
Pros
  • "50%off employee discount was a plus(in 240 reviews)

  • "Great Discount, Work/life balance, great training tools to fulfill job functions(in 162 reviews)

  • Cons
  • "Minimum wage for starting salary(in 197 reviews)

  • "Hard work isn't really a con so much as it's hard work for low pay(in 171 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Express and is not affected by filters.

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    1. 5.0
      Former Employee, less than 1 year

      Express

      May 15, 2021 - Sales Associate in El Paso, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good managers and associates. Very flexible

      Cons

      not good pay, strict, no talking

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    2. 4.0
      Current Employee, less than 1 year

      Decent aJob with High Expectations

      Apr 18, 2021 - Sales Lead in East Rutherford, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -50% Discount -Generally decent Management -Good Hours (though Part-time hours are based on performance)

      Cons

      -ridiculous and unattainable expectations with no clear understanding of customer flow -high focus on loyalty and credit card application with no substantial support on its benefits or sales techniques -lots of talk on customer service standards, but focus on “conversion” with no metric grey area for employees entering and leaving, delivery people or large family groups. -expectations are high from day 1 of training and if you can’t prove yourself in your first 5 hours, you’re not trusted to be a capable person.

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    3. 3.0
      Former Employee, less than 1 year

      OK summer job for students, but I had some issues there

      Apr 28, 2021 - Retail Sales Associate in Lombard, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Straightforward responsibilities, decent employee discount, good hours for summer job

      Cons

      Strict micro-managing, low pay, under-staffed, terrible customers, poor treatment of sales associates by management

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    4. 5.0
      Former Employee, less than 1 year

      Good Place, Good People

      Apr 23, 2021 - Store Associate in Pembroke Pines, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All my co-workers were very nice and helpful, including the managers. They were also flexible and understanding. I got paid above min wage which made everything worth it. Pros/Cons - always something to do, always someone in line (made the time pass by)

      Cons

      When it got busy, it was really busy. Sometimes customers would have issues with coupons or sale/return policies (especially when the outlet was involved). Pros/Cons - always something to do, always someone in line (hard to find time for a break if you're not watching the time).

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    5. 4.0
      Current Employee

      Salary

      May 17, 2021 - Sales Associate in Albany, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy work that anyone can do

      Cons

      It was just like any other minimum wage job

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    6. 4.0
      Current Employee, more than 1 year

      Great Team; Sloppy Feel

      May 12, 2021 - Associate in Buffalo, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team is great Core values instilled Lots of advancement opportunities

      Cons

      No customer loyalty Company pressures you based on how long a transaction should take Managers too concerned with goal rather employees and training

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    7. 2.0
      Former Employee, more than 3 years

      Rip Off Company

      May 14, 2021 - Co-Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Majority of the time it's your teammates that make you want to keep going and stay (my old store), however I got prompted and transferred to a new store and it went to crap.

      Cons

      Management Structure Changes Low Salary Pay Store discount Work you like a dog If you have a birthday on or near a holiday, they will block your PTO to make you work. If you get sick, they will guilt trip you and still expect you to work. SM is a liar Expect you to risk your mental state to customer service shoplifters away. Associate pay (smh)

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    8. 4.0
      Current Employee

      Great experience

      May 12, 2021 - Assistant Manager in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great environment, experience, leadership and a good stepping stone.

      Cons

      Salary increases and bonuses are not a thing for anyone that isn't an assistant or higher. Minimum hours and low staffed because of it. Tough to advance.

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    9. 4.0
      Current Employee

      Nice Place to work

      May 13, 2021 - Sales Associate in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      My location is a very relaxed location, so working there is not very stressful.

      Cons

      I haven't found many cons yet.

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    10. 4.0
      Former Employee, more than 3 years

      - greeting and assisting customers to drive sales

      May 12, 2021 - Store Associate in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - opportunity to gain different field experiences - discount benefit - the people you work with

      Cons

      - the people you work with - do a lot for little pay

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    Viewing 1 - 10 of 2,947 Reviews

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