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Highmark Health Reviews

Updated February 10, 2018
420 reviews

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2.4
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Highmark Health President and CEO David L. Holmberg
David L. Holmberg
157 Ratings

420 Employee Reviews

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Pros
  • Flexible work hours and sometime work from home as needed (in 33 reviews)

  • Work/life balance, open door policy from management, encouragement to expand knowledge in other areas/cross-training, great benefits (in 23 reviews)

Cons
  • 70-80 hours a week routinely despite lectures about the importance of work/life balance (in 37 reviews)

  • No work life balance, unreasonable deadlines (in 17 reviews)

More Pros and Cons

  1. "Employment @ Highmark"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark Health full-time (More than a year)

    Pros

    Work/life balance, open door policy from management, encouragement to expand knowledge in other areas/cross-training, great benefits

    Cons

    Not sure that I have any!

    Advice to Management

    N/A


  2. Helpful (1)

    "customer service advacate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Camp Hill, PA
    Current Employee - Customer Service Representative in Camp Hill, PA
    Recommends
    Positive Outlook

    I have been working at Highmark Health full-time (Less than a year)

    Pros

    extensive training, good pto time, good benefits

    Cons

    help when your out of training, seeing other company's with much better benefits, no sick time.

    Advice to Management

    people are valuable and good help is hard to find. take care of what you have.

  3. Helpful (10)

    "Terrible management and future outlook not worth the awesome benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Highmark Health full-time (More than a year)

    Pros

    Awesome benefits, time off, and extra amenities (gym, on-site health center and pharmacy, travel discounts, etc.)

    Cons

    - Horrible management and interactions between departments and within a department. Felt like more of an ego-race than departments working together to "bring the best healthcare to the community" or whatever BS they say they do.
    - Management will do anything to save themselves - take credit for all the hard work done by employees and throw them under the bus if they have to
    - Little room for growth, always hire external, but many different opportunities if you like to switch job types often.

    Advice to Management

    Leave. Find new management.


  4. "salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Infrastructure Representative
    Current Employee - IT Infrastructure Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark Health full-time (More than 3 years)

    Pros

    Pay, benefits and work life are pretty good

    Cons

    parking downtown is very expensive

    Advice to Management

    listen to your employees


  5. Helpful (3)

    "Change is tough. Some make it tougher than it should be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Pittsburgh, PA
    Current Employee - Project Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark Health full-time (More than a year)

    Pros

    I am working in the field that I love, I have the flexibility that I need (working mom with lots of kid activities to get to) and I have been provided with the opportunity to make an impact. For those complaining of no more pension...that is just laughable. It’s 2018, get with it.

    Cons

    I am a former consultant so I have the ability to compare to many other companies in the area. Each company has pockets of good and bad leadership. The con is that Highmark has the same “issue” . Also, some of the longer term employees stick around hoping for the “good times” from yesteryear to return and can bring down the overall progress that the company is making.

    Advice to Management

    Keep pushing the company in the right direction, help leaders improve their overall skills or help them find the door and please encourage a consistent application to the benefit of flexible work hours/location.


  6. Helpful (8)

    "A once great organization that sadly has lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Copy Writer in Pittsburgh, PA
    Former Employee - Senior Copy Writer in Pittsburgh, PA
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark Health full-time (More than 5 years)

    Pros

    Well-regarded reputation in the Greater Pittsburgh region (for now at least)
    A wide array of perks and benefits.
    Great coworkers that I still stay in touch with regularly.
    Opportunities for volunteer work and community service.

    Cons

    Over the last several years I was there, the company has, to make a long story short, lost its way. It may be because they gambled and lost on their Affordable Care Act business, acquired other Blue companies, or acquired Allegheny Health Network, which hurt their financial situation; it may be because of their tussle with UPMC; or it may be because they’re chasing trends instead of sticking to their knitting, but the results are:

    1. Cost-cutting to the point of cheapness. They have cut little things like coffee cups, regular cleaning of office space, and color printing, and entire departments.

    2. Constant reorganization. It seems that almost every month, people are let go, reassigned to new supervisors that they don’t necessarily mesh with, and layers of management are added and taken away. This interferes with productivity and breaks up strong relationships that have developed.

    3. Loss of focus. For example, the marketing department tried and failed to implement an in-house agency model. Their core business of health insurance has gotten short shrift as they tried to build an integrated delivery and financing system. There also seems to be much more concern about revenue and profits than would be warranted for a “non-profit.”

    4. Poor management. Promotions are promised, but most management roles are being filled by outsiders mainly because they come from big brands, regardless of industry experience or management skills. When positions are eliminated, there seems to be no rhyme or reason for doing so, and being well-liked and a good performer is no protection from the axe. Decisions are often based on politics rather than business needs and are focused more on increasing the next quarter’s numbers than with the long-range good of the company. Most of all, problems seem to be ignored or glossed over than solved, especially if politics comes into play.

    Advice to Management

    1. Take care of your employees, and they will take care of you.
    2. While being financially responsible is important, as a “non-profit,” your prime directive is to protect a common good, namely the health of your employees, your customers, and the community. Never lose sight of that.
    3. When you have to reorganize, only do so when absolutely necessary; for example, don’t ramp up hiring and then downsize in the same place.
    4. Put greater care in who you select for management roles, and how you select them.


  7. Helpful (16)

    "Believe everything you read from others. It’s a 2 star org."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Pittsburgh, PA
    Former Employee - Anonymous in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Highmark Health full-time (More than a year)

    Pros

    What pros they had are being taken away (pension plan is gone, no more free high deductible plan, expense reimbursement shrinking, on site fitness center downsized, bonus structure changes, no more remote work perks).... so those used to be the pros

    Cons

    Everything everyone else has written. Seriously - trust the reviews. Poor leadership (every major dept), terrible hiring practices, no growth path, Corporate HR b/s that gets in the way (especially core behaviors). Leaders bring in unqualified management that then tortured everyone. No collaboration between different parts of org and nearly impossible to get anything done right - if you manage to get it done at all. Overall? STAY. AWAY.

    Advice to Management

    Get new management.

  8. Helpful (1)

    "University Relations Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - University Relations Program Manager in Pittsburgh, PA
    Current Employee - University Relations Program Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark Health full-time (More than a year)

    Pros

    - collaborative environment
    - promotional opportunities
    - competitive pay
    - remote work capabilities
    - great paid time off (20 days in first year)

    Cons

    Not really a con personally but you have to be a change agent as the culture is changing as with healthcare.


  9. "Good People, Corporate Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Highmark Health full-time

    Pros

    High pay, flexible schedule and good coworkers

    Cons

    Corporate hierarchy is overly important to company. Stressful at time and expect the usual office politics.

    Advice to Management

    Everyone is human.


  10. Helpful (4)

    "Customer Service Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advocate in Wilkes-Barre, PA
    Former Employee - Customer Service Advocate in Wilkes-Barre, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Highmark Health full-time (Less than a year)

    Pros

    Pay, location for people nearby, vacation time, paid time off, spacious room to work.

    Cons

    Managment, disregard to personal life and issues, gossip, inefficient training, no help when you need it.

    Advice to Management

    Be more professional. Keep up to date with policies and make sure it’s reflected throughout other departments.


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