Highmark Health Reviews | Glassdoor

Highmark Health Reviews

Updated June 23, 2017
377 reviews

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2.2
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Highmark Health President and CEO David L. Holmberg
David L. Holmberg
130 Ratings

377 Employee Reviews

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Pros
  • Flexible work hours and sometime work from home as needed (in 31 reviews)

  • Work life balance can be attractive at times (in 22 reviews)

Cons
  • One more point, there is not work life balance (in 35 reviews)

  • No work life balance, unreasonable deadlines (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Productive work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Applications Developer in Harrisburg, PA
    Current Employee - Senior Applications Developer in Harrisburg, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Highmark Health full-time (More than 5 years)

    Pros

    It is a great company that is currently changing to stay competitive. For this reason people seems to think the company is going down but in reality it is improving.

    Cons

    Because the company is changing the management and the company is setting up stricter rules. This will settle down after a while and get back to normal.


  2. Helpful (3)

    "Tough Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Wilkes-Barre, PA
    Former Employee - Director in Wilkes-Barre, PA
    Doesn't Recommend

    I worked at Highmark Health full-time (More than 10 years)

    Pros

    Flexible work schedule, good benefits

    Cons

    Although there are many open positions, it is tough to be promoted within the company.


  3. "Boring work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Springfield, PA
    Former Employee - Customer Service Representative in Springfield, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark Health full-time (More than a year)

    Pros

    Good pay to start and benefits are very good, good amount of time off all active after 90 days. People there were pretty nice

    Cons

    On the phone all the time, constant phone call and you are monitored and penalized for time off the phone. Only on breaks could you be off


  4. Helpful (3)

    "Everything depends on the team you are in and your manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Business Analyst in Camp Hill, PA
    Current Employee - Technical Business Analyst in Camp Hill, PA
    Recommends
    Approves of CEO

    I have been working at Highmark Health full-time (More than a year)

    Pros

    Flexible work hours and sometime work from home as needed.
    Gym, medical store, Cafe and ATM inside office

    Cons

    No training.
    Low pay, so negotiate before joining.
    Hardly any pay hikes each year.


  5. Helpful (17)

    "Highmark is the single worst company I have ever worked for in my lifetime."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Pittsburgh, PA
    Former Employee - Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location, wellness room, decent cafeteria, brand name recognition and financial resources, very competitive salaries. There is a quasi movement to bring in new talent at the VP and SVP level

    Cons

    Nauseating and radioactive culture. Many of their directors and VP's who have come up through the Highmark ranks have minimal training and therefore hire people who know less than them to avoid exposure. Leaders spend more time hiding failure and moving the goalposts than actually seeking growth. Individuals are expected to work 70 hours per week and eschew vacation or personal life. Collaboration is a swear word. People work in their functional silos. Middle management is encouraged by senior leadership to treat employees like garbage. There is an unconscionable amount of back stabbing over benign issues. Talent is often overlooked unless it is wrapped in an expensive suit. High performing employees are often downgraded due to the employee ranking system which grades on a bell curve.

    Advice to Management

    Look into the culture and tone set by Senior Leadership. Any company that mistreats employees for sport and creates a culture where middle management would rather hire incompetent employees than be exposed as a fraud is an awful place to work.


  6. Helpful (31)

    "Worst Place to work on Earth - do not work at this company at all cost!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Management in Camp Hill, PA
    Former Employee - Middle Management in Camp Hill, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Highmark Health full-time (More than 8 years)

    Pros

    A paycheck (that is it)

    Cons

    This company is run by 3 to 4 individua’s that are like dictators. No one in management will say no to them if it's the wrong course of action (jump and you say how high). They lay off employees with no lack of judgement or knowledge of what they actually did for the company. In addition, employees are rated on a bell curve (i.e., unfair business practice). If you have 5 great employees working for you one needs to get a poor review. I worked for Highmark for over 10 years and the changes are for the worst. This was the place you strived to work for 5 year ago; however, the dream has now died. They will be bought out of collapse within the next 3 to 5 years. The 4 dictators made decisions to grow without analyzing the costs to the company and employees. Please run for the hills and don't look back because this company is going down fast. This is the truth from someone that worked their way into mid-level management. One more point, there is not work life balance. They work employees 7 days a week in most cases (65 plus hours is normal). God bless you if you work here.

    Advice to Management

    All Vps and above need to be removed from their positions. Matt Ray needs to go at all cost! He is making all of the wrong moves. I hope a publicly traded company buys them out soon.


  7. Helpful (13)

    "Some things have not changed in 10 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MEMBERSHIP AUDITOR in Pittsburgh, PA
    Former Employee - MEMBERSHIP AUDITOR in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark Health (More than 10 years)

    Pros

    Benefits, gym, doctors office, pharmacy are great and can not be beat anywhere

    Cons

    After reading the one current employee review, I was so surprised that management has yet to learn that to get correct information out, you must put correct information in. The IT people can only do what they do with the tools handed to them. Management at all levels 10 years ago had been informed of errors in programs based on the results were creating records that were inaccurate and a great deal of more work not to mention erroneous reviews for workers. Management would not listen and pursue what was reported. By now it should have been addressed. I feel bad for the IT people, they can only do so much with what they are given.

    Advice to Management

    Listen, really listen to your people and investigate what they are telling you. They know what they are saying. Have they give you examples and details on what is wrong and then show what it would be if done right. You are hurting too many good people and customers by being stubborn.


  8. Helpful (21)

    "Quickly going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Camp Hill, PA
    Former Employee - Applications Developer in Camp Hill, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Highmark Health full-time (More than 3 years)

    Pros

    Decent insurance at a good price if you only need it for yourself.

    On site gym, medical facility, pharmacy.

    Cons

    Matt Ray is the president.

    Started a company in India and began transitioning teams over there. One day This company is going to wake up and realize all of their knowledge has walked out the door, then all they will have left is a skeleton crew in the US and very few people actually know how their apps work.

    Work from home was revoked.

    Horrible morale created by the decisions of senior management.

    Advice to Management

    Really not much point here but here goes.

    Knowledge is far more important than experience. Put good people in good positions and you will be fine. As long as you continue to have a revolving door you are going to struggle.


  9. Helpful (20)

    "Worst company to join."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Pittsburgh, PA
    Former Employee - Applications Developer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Highmark Health (More than a year)

    Pros

    It was a good company long back not now.

    Cons

    The worst company I have seen in my career. The management don't know what will be the future. You never know whether you have job in the next day in the company .

    Advice to Management

    Sell the company if you are not able to manage.


  10. Helpful (32)

    "Regret being duped by Highmark"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Pittsburgh, PA
    Former Employee - Anonymous in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Highmark Health full-time (Less than a year)

    Pros

    There are some remnants of the company the people tell me it once was, mainly in what they still do for the community - such as the work with the Caring Place foundation. Most of my direct coworkers were professional, hard working individuals. Can wear jeans with a United Way donation. There is a gym, that no one in IT really ever gets a chance to use.

    Cons

    This review is for the IT side (HM Health Solutions) of the business which is an absolute mess. I personally, was lied to about the job I was given, and in my case it was a real bait and switch, which made me go back to my old place of employment as quick as they would let me return. As other reviewers have stated, the place is a mess of redundant processes that do nothing but add work to an already overburdened staff. Many in management refuse to make any real decisions despite staff begging for them to do something or make the decision - as a result work gets delayed. Honest communication among departments and the business/customers is non-existent and almost toxic when it does occur. The only thing you hear from the higher ups is them blaming other areas or their staff and also deciding on another useless process or reorganization (which happens every 6 months or so). This makes it hard to work with the customer's best interest in mind and creates a very low staff morale. Departments are defensive with one another and thus walls in communication are built. The few good managers or directors are so miserable that they leave along with the staff.

    Advice to Management

    They probably won't listen, but I would suggest taking a "realistic" look at the IT organization in the state it is in, not the dream state you wish it to be just by forcing staff to work longer/harder. From there, you can work on the basics - creating a learning organization, eliciting feedback, defining the realistic plan to grow, communicate, and improve. Look inward at yourself first, and how the attitude of "if you don't like it, leave" is really affecting the performance of the organization. Truly evaluate with your staff how processes from planning through implementation are adding to the overhead of getting the needed work done timely and correctly. Open communication channels between the departments and the business customers. Do something nice for your staff to show you give a dang (like bring back work from home). Don't hire buddies or "yes men", who aren't qualified, into key roles.


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