The problem starts at the top where the CEO simply is not engaged whatsoever. He achieved success as an athlete early on and is more focused on growing his celebrity than he is upon helping the company achieve any level of success. While he pays lip service to his "5 pillars" of company values, that's all it is since he does not exemplify any of them and, in turn, neither does the company itself.
The problem with the CEO is only made worse by the fact that he's constantly posting pictures and videos of himself, in exotic locations, skiing, skateboarding, riding bikes, etc., in the middle of the week, while the rest of the company is working it's tail off to try to hold things together. In other words, not only does he not uphold the standards he expects from everyone else, he rubs his exploits in the company's face.
While a poor CEO might be overcome by a good product, that's a problem as well. The 2nd generation product which was supposed to be complete two years ago, is still struggling to get off the ground and, as a result, customer retention is a major problem. It would be easy to blame the dev and product teams for this shortfall but, when they're not given the resources to execute at even the basic level, it's tough to blame them for not delivering on an almost unattainable master plan.
Finally, from an employee standpoint, they seriously underpay a huge portion of their staff while expecting long hours and superstar performances. The account management and customer success groups are the biggest victims here where they are the backbones of the entire organization but treated like step-children.
There are a variety of other, serious, problems with Integrate but I think that's enough for now.
Given the breadth of problems with Integrate today, I would advise job seekers to look elsewhere.
