Ketchum Reviews | Glassdoor

Ketchum Reviews

Updated October 5, 2018
309 reviews

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3.5
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Ketchum CEO Barri Rafferty
Barri Rafferty
20 Ratings

309 Employee Reviews

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Pros
  • "Managers are always willing to work with employees to maintain work/life balance and encourage professional and personal growth" (in 12 reviews)

  • "great people, no office politics, no jerks" (in 18 reviews)

Cons
More Pros and Cons

  1. "Account Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ketchum full-time (More than a year)

    Pros

    Wonderful workplace culture. It’s certainly a place that expects nothing but the best from its employees, but it treats them well. I feel very supported with career development and mentorship opportunities. My coworkers and others in the D.C. office are also a phenomenal group of people to work with. Barri Rafferty is a great CEO who often visits the office and seems to really be trying to make a difference in the company. i feel very lucky to be at Ketchum and plan to stay for a long time.

    Cons

    Sometimes long hours and the pay could be better, but ACs and AAEs do get OT.


  2. "Will Learn New Skills, But Stuck in Large Agency Rut"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ketchum full-time (More than a year)

    Pros

    - Opportunity to work with large clients and activate interesting PR campaigns.
    - Many nice people throughout the office.
    - Ability to work with other agencies and bring in a variety of expertise to fit client needs.
    - Flexibility to work from home.

    Cons

    - Too much time spent on financials thanks to Omnicom ownership.
    - Very little input on performance once you hit a certain level, so you're left wondering what's working and what's not and how best to make an impact.
    - Typical old school, large PR agency - slow, expensive, lots of talk about change but little action.
    - Although people are nice, there's not a lot of warmth, team building, bonding so it's hard to feel like you're part of a supportive community.
    - Low pay structure.

    Advice to Management

    The CEO has a good vision and is trying to make changes, but it's hard when you're a big agency owned by Omnicom. Time will tell whether or not this place can become the competitive, scrappy agency they hope it can be. Please be more competitive with pay!

  3. "Ketchum Pittsburgh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Pittsburgh, PA
    Former Employee - Finance in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ketchum (More than 10 years)

    Pros

    Ketchum Pittsburgh was a family like, very team oriented workplace. Many employees had over 20 years experience there. Flex hours, casual dress code, monthly birthday celebrations

    Cons

    Sadly, the parent company consolidated their operations and many jobs were relocated to another city


  4. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Ketchum full-time

    Pros

    Agency and office leadership were very strong.

    Cons

    Holding company (OMC) has become overbearing and has basically taken control of all decision making.


  5. Helpful (1)

    "The people make Ketchum great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ketchum full-time (More than 10 years)

    Pros

    Smart, passionate, friendly people who care deeply about their clients and one another. Everyone is committed to excellence. Energized CEO. Access to top tier clients and stimulating work. Supportive learning environment and ongoing training through Ketchum University. Long hours, but lots of flexibility and ability to WFH.

    Cons

    Parent company oversight feels restrictive and limits growth through short-term focus on financial performance.

    Advice to Management

    Continue to invest in talent so that the benefits of staying overshadow the many downsides of being part of Omnicom.


  6. Helpful (1)

    "Fellow/ Account Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Associate in Washington, DC
    Former Employee - Account Associate in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ketchum full-time (More than a year)

    Pros

    Exposure to lots of different accounts and coworkers at various levels.

    Cons

    This place is a SWEAT SHOP. Do not expect to be treated with respect or to grow professionally here. Unfortunately, the Fellows Program is a sham, and treated like all but a job offer. This is not the case. Critical to know what you're getting yourself into. Worked between 10-12 hours per day, and was treated disrespectfully by staff and managers alike. Job description changed day to day. One day you could be making media lists and the next you could be changing out the mouthwash in the bathroom.

    Advice to Management

    Frame the Fellows program for what it is. It is a paid "internship." Create realistic expectations for fellows/ interns and do not make promises you can't keep. Encourage a welcoming, supportive working environment, rather than the shark tank it is.


  7. "Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Culture, especially as an intern I learned a lot and the people were very nice.

    Cons

    you do a lot of intern work and don't get to see what senior employees are doing

  8. "Overall positive fellowship experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Public and Government Sector Fellow in Washington, DC
    Current Employee - Public and Government Sector Fellow in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ketchum (Less than a year)

    Pros

    Team-oriented; great clients; friendly atmosphere; high caliber agency; great values

    Cons

    Fast-paced; sometimes feels like interns get overlooked


  9. Helpful (3)

    "Great people, typical big agency issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ketchum full-time

    Pros

    - Super smart, fun, talented people who are collaborative and want to do good work
    - You can make an impact on the work even at lower levels. They recognize talent when they see it and create opportunities for you to grow quickly.
    - If you have a good manager, she/he will help you carve out a role and be taken care of.

    Cons

    - Tendency to care more about about clients vs. their people
    - Transparency, transparency, transparency. You have to walk the walk, not just talk the talk.
    - More and more (negative) impact from Omnicom. Doesn't feel like the agency has any, well, agency about any of its decisions, and so much is being dictated from the holding company.
    - Depending on the client and your level, you will be working well beyond a normal work week.
    - Standard pay/benefits which could be markedly improved to stand out against what smaller agencies can offer

    Advice to Management

    Try to win back some autonomy from Omnicom; otherwise, the culture, talent, and ultimately, the work & clients will slip away.

    Consider more rewards/incentives for your employees who work so hard and give so much to the clients.


  10. "Not adaptable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ketchum full-time

    Pros

    The offices are beautiful, the food studio is really something, they do traditional PR really well

    Cons

    The creative team is bad at strategy but they think they're good at it. The agency says they want to try new and fresh things but they don't really-- it's like turning a cruise ship.

    Advice to Management

    Support your employees


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