Kobie Marketing Reviews | Glassdoor

Kobie Marketing Reviews

Updated July 6, 2018
76 reviews

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3.0
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Kobie Marketing CEO Bram Hechtkopf
Bram Hechtkopf
37 Ratings

76 Employee Reviews

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Pros
  • "GREAT people (for the most part)" (in 8 reviews)

  • "Downtown St Pete is great place to live and work" (in 5 reviews)

Cons
  • "Some disconnection between departments and some transitional "growing pains"" (in 8 reviews)

  • "It is a growing company so there is no shortage of work (not really a con in today's economy)" (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "A fun family-like atmosphere where you really feel like you matter."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Java Developer in Saint Petersburg, FL
    Current Employee - Associate Java Developer in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kobie Marketing full-time (Less than a year)

    Pros

    The way I’m treated by the entire company is amazing, everyone is happy to say hello, even if you’ve never met before. The culture is very relaxed and fun, and everyone is passionate about getting their work done for the clients.

    Cons

    For me, the drive is far but that’s not a fault with them. Nothing negative to report so far.

    Advice to Management

    Keep up the good work, the atmosphere you’ve created is amazing. People love working here and it shows.


  2. Helpful (1)

    "Growing"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kobie Marketing full-time

    Pros

    Casual environment. Fun events during the year for employees.

    Cons

    I do not have any cons.

  3. Helpful (6)

    "steer clear"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kobie Marketing full-time (More than 3 years)

    Pros

    office location and office location

    Cons

    Horrible comp across the board. Senior mgmt more concerned with loyalty and sucking up than results and performance. Speaking of results: ask someone what impact they have on any of their clients business and listen for the answer...


  4. Helpful (6)

    "Potential to be great, room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Saint Petersburg, FL
    Current Employee - Call Center Supervisor in Saint Petersburg, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Kobie Marketing full-time

    Pros

    Great benefits, reliable schedule, lots of growth

    Cons

    Lack of communication, lots of turnover, doesn't seem to think things through

    Advice to Management

    This company would benefit greatly by listening to ALL of their employees, call center included. When I first started the call center was slow and straightforward, they have expanded a lot, which means we have had lots of promotions and new positions created, but they refuse to back fill important positions like a trainer. This means that everyone here does a little bit of everything. We are supervisors, trainers, QA, WFM and more all in one person. I'm sure the company enjoys not having to pay for all those different roles, but it puts far too much stress on our team and leaves us all stressed, over worked, and underappreciated. This would be a great place to work if they invested in us a little and LISTENED to us.


  5. Helpful (3)

    "Great Place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kobie Marketing full-time

    Pros

    Great people. Excitement. People who want a future work here. New directions at Contact Center is exciting.

    Cons

    Some staff not open to new directions

    Advice to Management

    Support the SMD. The experienced leaders that are there now need your support. They know what they are doing. They understand that to be successful in a call center you need data. They care about their people in spite of what others say. Those people left due to unwillingness to change. You have the right people directing the KCC!!


  6. Helpful (10)

    "Runaway if you value your sanity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Software Engineer in Saint Petersburg, FL
    Former Employee - Junior Software Engineer in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kobie Marketing full-time (More than a year)

    Pros

    free t-shirt, free fruits every Thursday.

    Cons

    backstabbing, two-facedness, untrustworthy

    Advice to Management

    Integrity and morality should be value most.


  7. Helpful (11)

    "Call Center Needs New Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center
    Former Employee - Contact Center
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kobie Marketing full-time

    Pros

    Great people who work hard and care about Kobie, fresh fruit and massages.

    Cons

    Leadership has total disregard for how the business truly works. It was stated several times that the Client Service team does not dictate what the call center does. This attitude of separation hurts the business.

    Advice to Management

    When feedback is given please take the time to truly listen and act on it. Quality has declined to the point the clients notice it. Vital positions aren't backfilled, which means the work is spread amongst others already with a heavy load which ultimately affects quality and revenue.

    The contact center has so much potential, that under the right leadership it will flourish again.

    You have some really great employees that you may loose if you don't address the issues head on.

    Kobie Marketing Response

    May 1, 2018 – Kobie Marketing

    Thank you for taking the time to share your thoughts. I’m sorry to hear that your experience at the Kobie Contact Center was less than desirable.

    Unfortunately, we have experienced some legacy... More

  8. Helpful (9)

    "Client Team"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kobie Marketing full-time

    Pros

    Co Workers are the best

    Cons

    Leadership is the worse ever

    Kobie Marketing Response

    Apr 10, 2018 – Kobie Marketing

    Thank you for taking the time to share your thoughts. I’m sorry to hear that your experience with Kobie was less than positive.

    Leadership training and development is a priority for us and is... More


  9. Helpful (19)

    "Not a shining star ...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Saint Petersburg, FL
    Former Employee - Director in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kobie Marketing full-time (More than 3 years)

    Pros

    Near the beach in St Pete. Some smart people but depends on where in the organization you are. Many folks have lost the will to make a difference so working on autopilot.

    Cons

    Saw people bullied as did management yet nothing was done about it. The bully won. Company lost their premier rating with Forrester Loyalty Platform rankings and are now left scrambling to play catchup. They are not a leader and territorial power playing and finger pointing is rampant internally while cooperative teamwork has disappeared. Employee potential stifled by hierarchical top down management style . Company can't grow because their technology is broken. People are overloaded with work and not given appropriate tools to get their job done.

    Advice to Management

    Develop and nurture positive leaders, Stop the bullying, essentially change the culture and invest in your employees.

    Kobie Marketing Response

    Jan 30, 2018 – Kobie Marketing

    Thank you for taking the time to share your personal experience at Kobie.

    We’re working hard to create a collaborative environment where all teammates feel valued. I’m disappointed to hear about... More


  10. Helpful (19)

    ""This is Kobie" - Not an Okay Explanation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kobie Marketing full-time (More than a year)

    Pros

    Some people that work there are talented, hard working, competent and overall AMAZING people. Unfortunately, those are so often the ones who are overworked and underpaid. There are definitely opportunities for career advancement if you can stick it out. Fruit on Wednesdays is nice, and being able to go on walks is also a benefit. The holiday party is a really great time.

    Cons

    This company is extremely reactive instead of proactive. When things go wrong (as everyone expects them to) people offer up the result of "Welp, this is Kobie." and go on with their day instead of providing solutions and support. There are so few documentation and procedures that everyone learns by doing, resulting in many mistakes and little time for progress. Management does not value your work and will not provide compensation for doing above and beyond your role's expectation. There are major communication silos between the contact center and the downtown office. There are also a glaring lack of metrics leading to a certain level of nepotism when it comes to promotions and raises. The way you survive at Kobie - don't trust anyone, get everything in writing. (Even then it may not matter.)

    Advice to Management

    Follow through on your promises and compensate members of the team that deserve it . You lose a lot of great people because you refuse to listen to what their needs are.

    Kobie Marketing Response

    Jan 22, 2018 – Kobie Marketing

    Thank you for taking the time to share your personal experience at Kobie.

    We’re always looking for ways to improve and your feedback touches on some of the very improvements that we’re making... More


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