OfficeMax Reviews

Updated May 11, 2021

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3.0
43%
Recommend to a Friend
44%
Approve of CEO
OfficeMax Chief Executive Officer Gerry Smith
Gerry Smith
126 Ratings
Pros
  • "company has a flexible schedule(in 86 reviews)

  • "Flexible schedule and good work environment(in 81 reviews)

  • Cons
  • "Periodically firing all old officemax managers when office depot took over(in 115 reviews)

  • "Upper management, understaffed, constant turnover(in 64 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of OfficeMax and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Hard Working Sales Associate

      Nov 21, 2017 - Sales Associate in Greensburg, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You get to help people out and the staff is friendly.

      Cons

      You can get really nasty customers and manager pushes to get reward sign ups and Protection Plans.

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      2 people found this review helpful
    2. 4.0
      Current Employee, more than 1 year

      Was ok

      May 3, 2021 - Store Associate in Buffalo, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly teams, flip a coin for very nice customers

      Cons

      Often out of stock and nothing i can do about it, flip a coin for irate customers

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    3. 3.0
      Former Employee, less than 1 year

      Felt doomed to fail in the print center

      Apr 2, 2021 - Print Services Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers were good folk and 3/4 of the managers were quite good at my location. If you're competent and confident as a print associate here, you could probably go on to work a better-paying job at a print store. Your work feels meaningful because you develop key relationships with local businesses who do their printing with you. Operating the print equipment is really neat and fun, though it's pretty daunting to be responsible for equipment that is probably worth close to your gross annual wages. You get to be very inventive with the solutions you come up when creating a customer's print order.

      Cons

      My mental health plummeted while working here. It's quite stressful and customer rushes are unpredictable even by retail standards. Constant equipment failures and virtually zero time to contact the support line. The self-service printers are buggy, terrible, awful garbage. You're responsible for way too much, even for retail standards — this is where the "doomed to fail" part comes in. There's approximately ten trillion different programs and websites and services you're expected to navigate (each usually with a different, unique login). Some of the custom ordering options are hidden to the point where even my very experienced and capable supervisor didn't know close to the full catalog of what we could do. It's inefficient and takes months to learn. It makes it impossible to receive support from non-print associates, too, which you NEED during a rush, though more cross-training and actual experience in the print center would help mitigate this. At my store, the print center was constantly busy but probably still not profitable enough to schedule two people. There was almost never enough time to take my 15 minute rest break. Some days I didn't even really have time to stop and drink water. Bear in mind this is during the pandemic, so that also means we wouldn't ever have time to frequently disinfect surfaces customers come into contact with, like the self-serve printers or the counters or pinpad. You're responsible for the FedEx part of the store, too, and once again the program for making FedEx orders is complete garbage and unique to OfficeDepot-OfficeMax, so it's completely incompatible with things like the QR codes that retailers tell you FedEx can scan to print your label, and there's no way to explain that to a customer that doesn't make them want to blow a gasket. You'll basically do the work of three people, as a part-time hourly associate, in a store that's short-staffed and anti-union, and it's impossible to get support unless another print associate is serendipitous-ly scheduled in another part of the store and can give you backup.

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    4. 3.0
      Former Employee, more than 1 year

      good if your store is a busy one

      Apr 6, 2021 - Senior Technical Lead in Madison, WI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      i loved the job when i was at a big store because i spent most of my time as a tech but when i was moved to another store i was just a cashier with tech title vacation time was awesome

      Cons

      was not the best pay and they made you sign people up for stuff they did not neew

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    5. 1.0
      Former Employee

      Union Busting, Avoid At All Costs

      May 11, 2021 - Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Manager was friendly and helpful

      Cons

      Incredibly poor pay, barely above minimum wage Company has been found to be union busting across many locations, does not care for worker rights or safety

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    6. 3.0
      Former Employee, more than 1 year

      It was Corporate Retail

      Apr 6, 2021 - Copy and Print Specialist in Michigan City, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You got a bit of autonomy working the print department

      Cons

      customers knew that if they were aggressive enough a manager would give them a discount. Made the job 100% harder. Schedule always was posted late. They didn't change anything for Covid.

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    7. 1.0
      Current Employee, less than 1 year

      Miserable Experience

      Apr 28, 2021 - Impress Associate in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Was usually able to get day off requests accepted. Nice general store manager.

      Cons

      Petty and gossipy lower management and coworkers, little to no training, majorly underpaid for the work expected, understaffed, no one in store was crosstrained so the line would pile up and other staff and management would act clueless. Constantly breaking machines making work nearly impossible some days.

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    8. 2.0
      Former Employee, more than 3 years

      Hard work, low compensation.

      Apr 27, 2021 - Sales Associate in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you're lucky, coworkers are good people.

      Cons

      Low pay, low hours, short staff all the time, you work every position not just the one given, and it's retail.

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    9. 4.0
      Former Employee, less than 1 year

      Good Part Time Job

      Apr 8, 2021 - Sales Associate in DeKalb, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible scheduling hours depending on availability Good management

      Cons

      Pay could be a little better

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    10. 3.0
      Former Employee, more than 1 year

      Fast paced

      Apr 6, 2021 - Associate in Albany, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      always moving never standing around. You won't get board

      Cons

      never get job reviewed. Supervisor pushed off reviewing me.

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    Viewing 1 - 10 of 2,142 Reviews

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