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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great culture and work Environment" (in 93 reviews)
- "They do an amazing job of hiring lots of GREAT people and provide exceptional support to their employees." (in 68 reviews)
- "Great benefits and I enjoy working from home." (in 36 reviews)
- "great work life balance" (in 31 reviews)
- "Great company culture and continues education regarding it" (in 26 reviews)
- "Poor management and work/life balance" (in 17 reviews)
- "Also some managers do micromanaging that makes employees feel uncomfortable and nervous." (in 13 reviews)
- "5. Below average pay for “top” company" (in 8 reviews)
- "No growth opportunity" (in 6 reviews)
- "Also lots of office politics makes the job stressful, if you are not “one of them” its almost like you’re not welcome, you feel left out." (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of PointClickCare and is not affected by filters.
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- Parent or Family Caregiver
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- 5.0Mar 29, 2023Anonymous EmployeeFormer Employee, more than 5 years
Amazing culture with lots of opportunities for solid personal and professional growth. The work is meaningful and the exec leadership is very generous. Like many companies, they have a crisis of opportunity - too many good opportunities to pursue.
Need a focus. The Acute and Senior Care markets are not as integrated as they want. The senior care market still has some juice to squeeze and PCC is well positioned to do so — but the high growth days of Rule of 40 are gone. Acute market is very fragmented and finding a significant value creation engine has been hard there.PointClickCare Response5mo
Thank you for taking the time to post this detailed review. It will be shared with the leadership team.
- 5.0Jun 6, 2023Sr Test EngineerCurrent Employee, more than 5 yearsMinneapolis, MN
Great work culture and work life balance. Teams are really helpful and like having fun@work.
Nothing that I know of.PointClickCare Response4mo
Thank you for your review!
- 5.0Apr 19, 2023Billing SpecialistCurrent Employee, less than 1 year
The culture at this company is amazing. I have not met one person that isn’t ready and willing to help in any way shape or form.
No cons since starting to work for this company.PointClickCare Response5mo
Thank you for taking the time to write a review. Welcome to PointClickCare.
- 4.0Jun 1, 2023Project ManagerCurrent Employee, more than 1 yearSalt Lake City, UT
PointClickCare has been a wonderful company to work for. They value work life balance, pay well, and are fully remote.
Onboarding can be messy. But they sure working on it.PointClickCare Response4mo
Thank you for your review and comment about the onboarding process. We will be sure to pass along this information to the team.
- 5.0May 18, 2022Customer Service RepresentativeCurrent Employee, more than 1 year
The pros outweigh the cons in an embarrassing fashion. I was able to get a job with PointClickCare during the height of the pandemic and I could not have asked for a luckier job to land during these crazy times. The job I applied for was listed as "remote", however, all of the jobs are currently remote and everyone appears to be thriving under this current situation. There are talks of re-opening their main office but I have not felt any pressure in coming into the office (nor do I plan to). The people I work and interact with are incredibly friendly and professional. That is not to say that people don't let their hair down when the time is appropriate. From day one, everyone has treated me with respect and have welcomed me with open arms. There was plenty of training for my position so there was no intense expectation of me hitting the ground running as soon as my first day arrived.
Finding a con is difficult but I would say the biggest con is dealing with the costumers/clients. For the most part, the people I deal with (on the customer side) are well mannered and are just looking for the quickest answer and resolution. But the only negative experience I have had at this job has been from the end of an interaction with a sour customer/client.PointClickCare Response2y
Thank you for your detailed review! We appreciate your feedback
- 4.0Apr 26, 2023Anonymous EmployeeFormer Employee, less than 1 year
Leadership seems to want to support employees, and is very DEI focused. Good product and training is ok.
Talk about non-retaliation, but have seen retaliation for talking about management.PointClickCare Response5mo
We appreciate your comments. If you would like to raise your concern about retaliation, you have the option to do so anonymously through an external third party. The link is www.pointclickcare.ethicspoint.com or you may call 1-844-284-5811.
- 4.0Apr 25, 2023Implementation ConsultantCurrent Employee
Work life balance, remote worker
Leaders do not see value in all employees.2PointClickCare Response5mo
Thank you for sharing feedback on your experience with the company.
- 5.0Nov 15, 2022Senior Software EngineerFormer Employee, more than 1 yearSouth Salt Lake, UT
Your work could impact the health outcomes of patients. That's something that's unique and unquantifiable. That's not just personal. The mission has an effect on the culture throughout the organization. You work not for your paycheck or growth and not for the companies profit, but for the product.
PointClickCare has acquired more than one company in the last few years and the merging of cultures, goals, and products is disorienting and has led to teammates losing their since of belonging and their motivation.1PointClickCare Response10mo
Thank you for taking the time to provide this feedback. It is always a challenge when companies merge; we do have strategies in place to help keep team members engaged. We always welcome suggestions as well.
PointClickCare Reviews FAQs
PointClickCare has an overall rating of 4.4 out of 5, based on over 761 reviews left anonymously by employees. 91% of employees would recommend working at PointClickCare to a friend and 89% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
91% of PointClickCare employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PointClickCare 4.4 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.