Redbox Reviews | Glassdoor

Redbox Reviews

Updated June 26, 2018
226 reviews

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3.1
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Galen Smith
9 Ratings

226 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (1)

    "FSR 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1
    Current Employee - FSR1
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox full-time (Less than a year)

    Pros

    There is little stress,if you do your job! Love working independently and not being micro managed. I love this company and would highly recommend if you like to work independently and don't mind working in the elements and changing weather conditions.

    Cons

    I have no complaints! There is nothing that I do not like my position with Redbox. No cons


  2. "Overall a good job."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Plenty of independence. Good benefits- health/dental/vision/ 401k and more.

    Cons

    Use of personal vehicle. Near 800 miles weekly.
    Working in the elements. Either death by heat exhaustion or the frozen tundra.

    Advice to Management

    More family oriented fun. Used to be that way.

  3. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Redbox full-time

    Pros

    The work environment was great.

    Cons

    Bought out by PE firm which was not good for the company culture.


  4. "Regional Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Redbox full-time

    Pros

    Flexibility, company car and good pay

    Cons

    Micro managed everything, Supervisors have no voice. HR Dept. doesn't follow up on issue correctly. When you need to write up an employee for some major issue say like theft for example, they dont support you, because they want to keep the turn over rate down. So you will have teams filled with no employee discipline ..Stay away from this company. Also product rentals are going down. This will be another Bock Buster company going out of business.

    Advice to Management

    Nothing because they dont listen to lower management and to the front line employees.. Upper management mostly the Regional managers, love to tell lower management to shut up.. The other thing they says is your dead to me...I know this sounds bad but its the truth.. Its not all of them but a hand full of RMs and each one handles about 6 states..


  5. "Tier II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Redbox full-time

    Pros

    self mange pay company car Training

    Cons

    Training in IL, driving, Long hours on repair

    Advice to Management

    Ditch ECO ATM they are not fully onboard with Redbox and this cause's ticket delays.


  6. "Worst company I ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative in Dallas, TX
    Former Employee - Field Service Representative in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    They used to have great pay and benefits

    Cons

    Abusive employer.
    HR doesn't do jack.

    Advice to Management

    Quit micromanaging and give up this Automatic Write up BS for minor infractions and First offenses.


  7. Helpful (2)

    "Beware micro managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FRS!
    Current Employee - FRS!
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    In theory you are left alone to do your job without too much interference. Great for self starters and those with attention to detail.

    Cons

    Your position is more than likely going to be micro managed by people who haven't actually ever performed the tasks they are critiquing.

    Advice to Management

    Hire managers who have better people skills. Ask employees their opinions. Value and respecting employees would also be helpful.

  8. Helpful (2)

    "It's more than just free movies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1 in Great Lakes, IL
    Current Employee - FSR1 in Great Lakes, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Redbox full-time (More than 3 years)

    Pros

    Free movies!
    Flexible scheduling!
    Paid mileage!

    Cons

    Corporate doesn't know how the field works!
    Occasionally stupid schedules!

    Advice to Management

    Listen to what the field has to say when they say they don't like the way something is done.


  9. Helpful (3)

    "Sink or Swim Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oak Brook, IL
    Current Employee - Anonymous Employee in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    Opportunities are there if you take them, but the reward for good work is more work.

    Cons

    Dying company morale is low. Very little training in the job; I had to really scramble to find out info just to do basics of my job. In other area, Human Resources did not give much information, so I had to find out a lot on my own by asking people, checking out website, etc.

    Advice to Management

    STOP the micro-management


  10. Helpful (1)

    "Don't. Just don't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fsr2 in Easton, PA
    Former Employee - Fsr2 in Easton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Redbox full-time (Less than a year)

    Pros

    It is difficult to find any Pros other than the simple fact that it was a job/employment. If desperation is the only option, then go for it. Otherwise, keep on looking.

    Cons

    Very poor local management.
    They spent a lot of money flying me to their headquarters in Chicago for a week of training which, after all of the fluff and needless introductions to corporate entities that could not care less about the field, amounted to maybe 5 hours hands on training.
    Territory for an FSR2 in my area was enormous and with the metrics always being watched made for a tough time when upper management came calling.
    Lack of any leadership in the field. It was mostly "Go do this and don't bother me with any issues" (the local field manager had a side business that demanded his time over RedBox employee issues).
    No support or loyalty from peers. It was a definite "every man for himself" environment.
    There was supposed to be a company car provided but local management could never seem to get one for me in the time I was there.
    Extremely inferior technology that broke daily. Now, my job was to fix the kiosks. However, when the territory included more than 250 kiosks and half of them had issues at any given time, the metrics for up-time and problem resolution time became impossible to meet.
    The work/life balance was nonexistent. We were told that "technically you're not on call but if your phone rings after hours you better answer". And answer I did. My very first day on the job a fellow FSR2 flat-out told me "They will get free time from you". And they got plenty of unpaid hours of my time due to logging hours and mileage and support call details as well as unpaid travel time outside of the set-in-stone 8 hour workday. Never did just 8 hours a day the entire time but only got paid for 8 hours. "They" were keeping to a hard and fast regional budget at the time which cost employees time and money.
    These are just a starting point for the cons.
    Oh, and one last thing: The manager rewarded his employees for a job well done by ordering free shirts from RedBox and giving them away as rewards.

    Advice to Management

    Go home. The game is over. Inferior technological platform delivering an antiquated media to an unenthusiastic public.


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