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Redbox Reviews

Updated January 17, 2018
219 reviews

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3.2
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Galen Smith
6 Ratings

219 Employee Reviews

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Pros
Cons
  • constant changing priority, poor direction from upper management (in 18 reviews)

  • This can cause serious wear and tear (in 4 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Redbox full-time

    Pros

    Redbox is one of the best companies I worked for.

    Cons

    Never find any problems or cons in this company

    Advice to Management

    No advice


  2. "Sink or Swim Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oak Brook, IL
    Current Employee - Anonymous Employee in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    Opportunities are there if you take them, but the reward for good work is more work.

    Cons

    Dying company morale is low. Very little training in the job; I had to really scramble to find out info just to do basics of my job. In other area, Human Resources did not give much information, so I had to find out a lot on my own by asking people, checking out website, etc.

    Advice to Management

    STOP the micro-management

  3. "Don't. Just don't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fsr2 in Easton, PA
    Former Employee - Fsr2 in Easton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Redbox full-time (Less than a year)

    Pros

    It is difficult to find any Pros other than the simple fact that it was a job/employment. If desperation is the only option, then go for it. Otherwise, keep on looking.

    Cons

    Very poor local management.
    They spent a lot of money flying me to their headquarters in Chicago for a week of training which, after all of the fluff and needless introductions to corporate entities that could not care less about the field, amounted to maybe 5 hours hands on training.
    Territory for an FSR2 in my area was enormous and with the metrics always being watched made for a tough time when upper management came calling.
    Lack of any leadership in the field. It was mostly "Go do this and don't bother me with any issues" (the local field manager had a side business that demanded his time over RedBox employee issues).
    No support or loyalty from peers. It was a definite "every man for himself" environment.
    There was supposed to be a company car provided but local management could never seem to get one for me in the time I was there.
    Extremely inferior technology that broke daily. Now, my job was to fix the kiosks. However, when the territory included more than 250 kiosks and half of them had issues at any given time, the metrics for up-time and problem resolution time became impossible to meet.
    The work/life balance was nonexistent. We were told that "technically you're not on call but if your phone rings after hours you better answer". And answer I did. My very first day on the job a fellow FSR2 flat-out told me "They will get free time from you". And they got plenty of unpaid hours of my time due to logging hours and mileage and support call details as well as unpaid travel time outside of the set-in-stone 8 hour workday. Never did just 8 hours a day the entire time but only got paid for 8 hours. "They" were keeping to a hard and fast regional budget at the time which cost employees time and money.
    These are just a starting point for the cons.
    Oh, and one last thing: The manager rewarded his employees for a job well done by ordering free shirts from RedBox and giving them away as rewards.

    Advice to Management

    Go home. The game is over. Inferior technological platform delivering an antiquated media to an unenthusiastic public.


  4. "Was fine until 40hrs a week turned into maybe 25 before dumping pto in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fsr2
    Current Employee - Fsr2
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Redbox part-time (More than 8 years)

    Pros

    Freedom, company car, being outside as well as in.

    Cons

    Hours cut, lack of employee support, management who does not listen or backs up only management.

    Advice to Management

    Stop pretending managers are the only thing that matters in the company.


  5. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative
    Current Employee - Field Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox full-time (Less than a year)

    Pros

    Reasonable, Great training, Great coworkers. fantastic job

    Cons

    Can't find any thing bad about working here thus far


  6. Helpful (1)

    "Regional Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox full-time

    Pros

    Flexible, great training, team players

    Cons

    sometimes travel long distances required


  7. Helpful (3)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Oakbrook Terrace, IL
    Former Employee - Supervisor in Oakbrook Terrace, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time (More than 8 years)

    Pros

    Love the people and learning. Good insurance.

    Cons

    Promotion not good especially for minorities hit the supervisor ceilings.

    Advice to Management

    Look at hiring the qualified person instead of favoritism cause everyone sees it. No faith and no trust in upper management.

  8. Helpful (4)

    "Awful Management Staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Redbox full-time (More than 5 years)

    Pros

    Flexibility and Work/Life Balance is the only benefit

    Cons

    Advancement is dependant upon who you know; Untrained/Unqualified Management staff; nepotism and favoritism throughout the company

    Advice to Management

    Training and appreciation of all staff levels is key!


  9. Helpful (2)

    "Loved the company - too bad the market is saturated and no longer a need for the extra employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Redbox full-time

    Pros

    Great company! Fun to work for!

    Cons

    Saturated the market - no need for additional kiosks


  10. Helpful (3)

    "FSR2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Redbox full-time

    Pros

    *Ability to set your own work schedule.
    *Perks of watching the movies.
    *Laid back environment.
    *In the FSR2 role, you are flown into corporate in Chicago and trained for a week
     on how to fix the kiosks.

    Cons

    *Wear and tear on your car.
    *Lots of lifting.
    *Would like to see pay increased based on wear and tear on car.
    *Working outside in the elements.

    Advice to Management

    It would be nice if all the kiosks were moved inside.


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