Redbox Reviews | Glassdoor

Redbox Reviews

Updated October 21, 2018
232 reviews

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3.0
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Galen Smith
13 Ratings

232 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (4)

    "FSR 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1
    Current Employee - FSR1
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox full-time (Less than a year)

    Pros

    There is little stress,if you do your job! Love working independently and not being micro managed. I love this company and would highly recommend if you like to work independently and don't mind working in the elements and changing weather conditions.

    Cons

    I have no complaints! There is nothing that I do not like my position with Redbox. No cons


  2. "FSR2 Field technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in El Paso, TX
    Current Employee - Field Service Technician in El Paso, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Redbox full-time (More than 8 years)

    Pros

    Company car, semi independent, semi flexible schedule, you get to work in the field and travel

    Cons

    The corporate office is disconnected with real needs and challenges in the field, the field supervisors that are left are more task managers and enforcers then problem solvers and they are a lot of problems in the field.

    Advice to Management

    Get your heads out of the sand , what you are doing is not working , you can't micromanage the filed from your offices, if you want to keep doing that , you need to understand what it's like is to work in the field on a daily basis, not just a couple of hours, get out there AND DO IT. Or just hire the wright kind of people that you can rely on to make things in field WORK, and let them do their job. There is theory, then there is PRACTICE.

  3. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Redbox full-time

    Pros

    Not any anymore. It's a dying business.

    Cons

    Way Too Many to Mention

    Advice to Management

    Give Up - It's Over


  4. "Micro Managing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative II
    Former Employee - Financial Service Representative II
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Redbox (More than 8 years)

    Pros

    Flexible schedule, Generous vacation time

    Cons

    Big brother always looking over your shoulder.


  5. "Don’t work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative
    Former Employee - Financial Service Representative
    Doesn't Recommend
    Negative Outlook

    I worked at Redbox full-time (More than 5 years)

    Pros

    When I started it was a great company, but after about 4.5 years it went to crap. Flexible schedule and paid mileage, until they took it basically away.

    Cons

    The people that get promoted are suck ups. If you don’t kiss up to RMs no matter how much more qualified one is than a kiss up, even with imaculate reviews, always going above and beyond, doing jobs over your position, you will not get promoted. It’s not based on merit. Nevertheless, they will have you write actions plans, etc for them to “consider” you for promotion then steal them, present them to upper management, and implement them. That was my final straw after over 6 years of being told they were going to promote me. Talk about feeling used.

    Advice to Management

    Get a clue. You lose good talented people by treating them like they don’t matter after you use them.


  6. Helpful (1)

    "Excellent company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Representative I in Rochester, MN
    Current Employee - Field Service Representative I in Rochester, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Redbox full-time (More than a year)

    Pros

    Freedom - Work on your own with little interruption from supervisor

    Fairly flexible schedule - Start early, or start a little later. There's no set start time, as long as you log your hours.

    Reimbursement - Monthly reimbursement check for gas and maintenance.

    Support - NOTE: This may not apply to every team. Different people are different; I get great support from my coworkers, our field technicians, and my supervisor. If I need something, I get it. If I need information or clarification, I get it.

    Cons

    Not much contact with coworkers - You work primarily on your own. You don't get much human interaction during your day.

    Storage - You need space in your home to store your materials, and there are quite a few.

    Pay - As an entry level job, it pays fairly decently, but I personally can't sustain on my wages from this position alone.

    Advice to Management

    I honestly don't have any. Redbox has everything pretty much figured out.


  7. "Machine Support - Former Shell of Decent Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Support in Villa Park, IL
    Former Employee - Machine Support in Villa Park, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Redbox full-time (More than 3 years)

    Pros

    Set Schedule, great insurance, free snacks and soda in the break room.

    Cons

    Extremely boring job, performing the same monotonous actions day in and day out. Supervisors are a mixed bag; some are great and others are outright bullies. The Director is largely naive to the goings on of the department, usually spending time out of office. They tend to dangle promotions and positions in the Tower like carrots at the end of a stick, though very rarely promoting from within.

    Advice to Management

    Fire the Director and bring in someone who actually cares about their employees.

  8. "Overall a good job."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Plenty of independence. Good benefits- health/dental/vision/ 401k and more.

    Cons

    Use of personal vehicle. Near 800 miles weekly.
    Working in the elements. Either death by heat exhaustion or the frozen tundra.

    Advice to Management

    More family oriented fun. Used to be that way.


  9. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Redbox full-time

    Pros

    The work environment was great.

    Cons

    Bought out by PE firm which was not good for the company culture.


  10. "Regional Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Redbox full-time

    Pros

    Flexibility, company car and good pay

    Cons

    Micro managed everything, Supervisors have no voice. HR Dept. doesn't follow up on issue correctly. When you need to write up an employee for some major issue say like theft for example, they dont support you, because they want to keep the turn over rate down. So you will have teams filled with no employee discipline ..Stay away from this company. Also product rentals are going down. This will be another Bock Buster company going out of business.

    Advice to Management

    Nothing because they dont listen to lower management and to the front line employees.. Upper management mostly the Regional managers, love to tell lower management to shut up.. The other thing they says is your dead to me...I know this sounds bad but its the truth.. Its not all of them but a hand full of RMs and each one handles about 6 states..


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