KEY NOT FOUND: coverImgAlt
Logo

Three

Is this your company?

Three

Add a Review

Three Reviews

Updated Jun 17, 2021

To filter reviews, or .

Found 1,073 of over 1K reviews

3.7
71%
Recommend to a Friend
77%
Approve of CEO
Three CEO Robert Finnegan
Robert Finnegan
99 Ratings
Pros
  • "Nice and friendly work environment(in 58 reviews)

  • "Great people and challenging projects(in 43 reviews)

  • Cons
  • "This is really set by the 'tone at the top' - senior management have changed so much over the past year that I honestly can't keep up(in 21 reviews)

  • "Area managers and store managers couldn't run a bath let alone a store you are just a number to them couldn't care less about you(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 1 year

      Software Engineer

      May 12, 2021 - Software Engineer in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      a good place to work

      Cons

      no issues with the CMP

      Be the first to find this review helpful
    2. 3.0
      Current Employee, more than 1 year

      Cashier

      Sep 1, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Love it to pieces best job ever

      Cons

      There are no cons that I can think of

      Be the first to find this review helpful
    3. 3.0
      Current Employee, less than 1 year

      Good Company

      Dec 11, 2019 - Christmas Temp 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun coworkers, a lot of customer contact, good management.

      Cons

      Low pay, no commission, computer systems very outdated.

      Be the first to find this review helpful
    4. 2.0
      Former Employee

      Customer sales

      Sep 24, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Discount on second phone lin. Off site training so get to stay by seaside

      Cons

      Long hours. No overtime pay

      Be the first to find this review helpful
    5. 5.0
      Former Employee

      Great job

      Jun 13, 2014 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great commission, work-life balance, fun and flexible work environment

      Cons

      Systems and policies can be rigid and frustrating when trying to give good service

      Be the first to find this review helpful
    6. 1.0
      Current Employee, more than 5 years

      Sadly no longer a good place to work - Avoid

      Jun 17, 2021 - Financial Analyst in Maidenhead, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Immediate colleagues Interesting Industry Fair pay for most roles Dan the coffee man Some great people clinging on

      Cons

      Copy and paste job on senior management from Ireland has proven a disaster for culture and long-term business performance, key acronym is now JFDI. Management has no idea regarding the complexity of the work carried out by their functions, they’re typically too busy playing politics and browsing the web to really care. Flat structure and minimal resource means that important business critical work is delegated to the point where it is carried out by the most junior employees. Continual virtue signalling about mental health - "don't work 12 hour days, look after yourself" but then assign totally unreasonable workloads (often in the same meeting) This behaviour is led from the top. Regular redundancies, removal of some of the best talent a year ago as decision makers had no idea who did what in the business. This left the business vulnerable in several key areas , only rectified by overloaded remaining talent. Hopeless middle management layer who treats their job as semi-retirement Unreliable and out of date systems which regularly fail Promotion is based on "who you know" and how much of a sycophant you are prepared to be. Removal of flagship wellness policies without reasonable justification.

      Continue reading
      Be the first to find this review helpful
    7. 2.0
      Former Employee, more than 3 years

      Lack of touch with staff and their own Customers.

      May 4, 2021 - Senior Financial Analyst in Reading, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Quickly exposed to strategic work. Steep learning curve - I like that so a pro for me.

      Cons

      + Everything is delegated out to a point where the Senior Managers don't know the nuances of their function. + Constant change drive by SLT which has moved from UK to Ireland. Most senior UK roles also migrating to Ireland. + Job Title does not equate your work exposure. Often carrying out strategic and sensitive work which has been delegated. Not a problem if you were recognised and rewarded rather than constantly shown a carrot in front of you. + Managers are not honest. + IT equipment is RUBBISH. Productivity is significantly challenged due to hardware and VPN. + No Career Progression internally - currently all external recruitment.

      Continue reading
      3 people found this review helpful
    8. 3.0
      Former Employee, more than 8 years

      Good old days are over

      Jun 16, 2021 - Senior Marketing Manager in Maidenhead, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pros of Three were most definitely the people. It was a unique culture that had been cultivated from the beginning. Most people were just simply nice, with the not very nice people getting found out quite quickly and moving on. Three were also great at empowering people and giving you autonomy. Micro-managing was pretty unheard of and you were trusted and encouraged to make decisions even at a junior level. It was a great place to learn. It was a great company for those with an entrepreneurial spirt and for unconventional thinkers. Being a challenger brand meant you had to think differently to the competition to get standout, this was a great challenge.

      Cons

      Head of level management in my opinion is the weakness in the organisation. Many are "yes" people, too afraid to challenge decisions at the highest level or too inexperienced which adversely affects levels below. Work life balance is lacking. During the pandemic in particular, 8 hour zoom calls with no break was considered normal. Director's even putting calls in at 8pm for updates was becoming the norm. Many working women with families were/are at breaking point. The culture now favours those who aren't the primary caregiver for their family. Diversity at three isn't great and I predict will get worse. There is new board from Ireland and they seem to have no respect for the people who built the company up from zero to 10 million customers. Most new hires at senior level are now from Ireland. The writing seems to be on the wall for any legacy members of Three UK. Get used to working under massive pressure with no relief. It can be great fun but burnout is a possibility. Only since leaving and working in a different environment have I realised how stressful and pressurised life at Three was. I am happier being out of it.

      Continue reading
      2 people found this review helpful
    9. 5.0
      Current Employee, less than 1 year

      Great

      Jun 16, 2021 - Customer Advisor in Widnes, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and benefits. Fair hours

      Cons

      Great pay and culture and rewards

      Be the first to find this review helpful
    10. 3.0
      Former Employee, more than 1 year

      Yikes

      Mar 18, 2021 - Customer Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay was okay, especially since I’m a student and it was defo the best paying job out there. There was good support SOMETIMES depending on who your manager is and if they liked you. You learn a lot about customer service, how to sell etc and it’s defo a good thing to put on your CV. It’s both the best and the worst job.

      Cons

      There is so much that I cannot even find the words. If you’re working in a store that’s not in London and you’re a POC (person of colour), expect to face racism at work, both with the customers and the staff. My black colleagues were called the n word by a colleague and management did nothing about it because he’s a ‘top sales person’. Anytime anyone reached out to higher ups they were punished and treated horribly by the rest of the team to the point were you were basically forced to leave or deal with crippling mental health issues. I experienced some sexism as well as knowing other female colleagues who didn’t have her dyslexia taken seriously. There is a lack of direction and it seems that everyone at corporate had no idea what it was like to work at retail even for their ‘back to the floor days’. Too many high expectations, not enough support and defo not enough pay for the stuff you put up with. It can be a very negative work environment if you aren’t performing well either and it can definitely feel very targeted.

      Continue reading
      Be the first to find this review helpful

      Three Response

      People Assist Advisor

      Thank you for taking the time to leave a review. We’re disheartened that you didn’t feel able to utilise the internal support available to give Three the opportunity to address the matters you reference during your employment. We value our employees and take concerns of this nature very seriously. I would therefore urge you to contact People Assist or the Companies Whistleblowing hotline to allow matters to be fully investigated and addressed accordingly. Thanks again

    Viewing 1 - 10 of 1,073 Reviews

    Popular Careers with Three Job Seekers

    JobsSalariesInterviews

    Work at Three? Share Your Experiences

    Three logo
    or