Three Reviews | Glassdoor

Three Reviews

Updated August 13, 2018
533 reviews

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3.6
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Three CEO David Dyson
David Dyson
313 Ratings

533 Employee Reviews

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Pros
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More Pros and Cons

  1. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great commission, work-life balance, fun and flexible work environment

    Cons

    Systems and policies can be rigid and frustrating when trying to give good service


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Three full-time (Less than a year)

    Pros

    Just started and I am loving being part of this team. Salary is great at 22k. The management team have been great especially my team leader - who I knew from day one and my ops manager who is so down to earth - I’ve never got to know my ops manager in my previous roles.
    The benefits are great, my shifts fit my work life balance perfectly.
    The call centre is huge. It’s so bright.

    Cons

    - Not enough systems training but that comes through being on the floor.
    - The canteen is over priced.
    - Nothing else

    Advice to Management

    I really like this place. It has such a buzz. The management are brilliant and really care, I would say though I think you need more branding to make it feel like the brand we are discussing.

  3. Helpful (2)

    "customer advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor
    No opinion of CEO

    I worked at Three part-time (More than a year)

    Pros

    Employees are granted great work benefits and Mamagers are flexible with time requirements

    Cons

    Let down by conflicting messages such as customer centred approach is heralded as the forefront of the business during training yet it is actually all about sales. And no shop floor experiences or dedicated trainers in a store.
    You are required to be working even when not in work e.g. Messages being sent you to keep an eye on targets during your holidays, or asked to do online training from home.


  4. Helpful (1)

    "Love working for Three!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time

    Pros

    Very supportive management
    Company benefits excellent
    Very mindful of mental health

    Cons

    There can be work politics


  5. "It was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Three part-time

    Pros

    - decent money
    - you can get a comission

    Cons

    - computer system is outdated
    - customer services based in india


  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Amazing people to collaborate with. Open and fun culture.
    Place where you feel valued and listened to but most importantly grow and learn with the company.

    Cons

    Lots of change which sometimes doesn't always go well with everyone.

    Advice to Management

    More consistent approach to managing their people across the whole business. Certain areas have slightly different feel.


  7. "Free the Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Three full-time

    Pros

    Some awesome people with amazing knowledge
    Some of the working culture is unique and fun

    Cons

    Terrible management
    Botched changed programme
    Too many contractors
    short termism
    Maidenhead is horrific
    No Parking - You will be made redundant before you get a space!

    Advice to Management

    Have a strategy
    Define job roles
    Don't pretend to 'Free the Fun'

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in London, England (UK)
    Current Employee - Customer Advisor in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    - Development opportunities
    - Flexible hours
    - Monthly performance bonus
    - Christmas event
    - Employee discount

    Cons

    - Increasing monthly target
    - Full-time positions are only 30 Hours (must request for more)
    - Repetitive routine
    - Monthly bonus updated yearly (more difficult)
    - Bonus depends on teamwork

    Advice to Management

    Management need to treat and work better with the team if they want to achieve the best performance for the store.


  9. Helpful (3)

    "Management are confused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Three full-time

    Pros

    The immediate team environment can be very supportive and helpful, especially if you are going through a tough time. There are also pretty good bonus amounts and different ways to earn extra money.

    Cons

    The management are all sleeping with one another. If they're not, they're ridiculous to please. It's not about what you know or how qualified you are, its who you know and how much you are willing to brown-nose. If you are unable to travel around, you will not be offered the higher positions.

    Advice to Management

    Stop sleeping with employees.


  10. Helpful (1)

    "Three ticks all the boxes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Glasgow, Scotland (UK)
    Current Employee - Operations Manager in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than 5 years)

    Pros

    Three is all about their employees. Their benefits package and focus on health and wellbeing is second to none. They really care about everyone on their organisation equally and it show in their support to their employees and their drive to creating the best work/life balance I have ever experienced in my working life.

    Cons

    There is very little I could say about Three in terms of Cons. that wouldn't be just generic things that anyone could say about any job. Really wouldn't be a criticism on Three just that we need to work for a living.

    Advice to Management

    Keep doing what you are doing. You are the most respected management team I have ever worked with

    Three Response

    Aug 6, 2018 – People Assist Advisor

    Thanks for your review.

    We couldn't agree more – at Three we’re all about our People and it’s why we’ve developed and embraced our Wellness initiatives. From Personal days to our Wellness fund... More


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