Three Reviews | Glassdoor

Three Reviews

Updated November 17, 2018
563 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Three CEO David Dyson
David Dyson
329 Ratings

563 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great commission, work-life balance, fun and flexible work environment

    Cons

    Systems and policies can be rigid and frustrating when trying to give good service


  2. "Customer sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Three full-time

    Pros

    Discount on second phone lin. Off site training so get to stay by seaside

    Cons

    Long hours. No overtime pay

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Glasgow, Scotland (UK)
    Current Employee - Analyst in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (Less than a year)

    Pros

    Agile and flexible ways of working
    Open to new ideas and innovation
    The right to make mistakes
    Great emphasis on keeping the employees happy

    Cons

    I have not experienced any so far.
    But I would say there might be a need for the HR team to step up their game to attract more talent

    Advice to Management

    Keep up the good work


  4. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three part-time

    Pros

    Bonus for targets
    Nice store
    Friendly staff

    Cons

    Shift pattern
    Had to work some weekends

    Advice to Management

    None


  5. Helpful (2)

    "Disorganised and political"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Three full-time

    Pros

    Some nice people, flexible working and pretty good salary

    Cons

    Disorganised, bonuses and promotions seem to be based on if the managers like you as opposed to deliverables.
    No direction or if there is one, it changes within a month.
    So political that I am pretty sure that the board have no idea what is going on truly, as things are held back or not spoken about until it goes wrong.
    Controlled from Hong Kong, when they speak everyone jumps, which would be fine except there is such a level of fear that projects and plans are rushed with no foresight and thus fail.
    So much fear on covering your back that no one takes risks or if they do, by the time something is implemented it is watered down and way below the level of quality it should be.
    Some of the senior managers are poison and do nothing good for the business, only for themselves.
    No one challenges upwards past a certain level in case they upset senior management. An example of this is when millions were spent to promote a wearable product that from the outset was seen as never going to work, but it was blindly pushed through due to egos. It failed and all of the work was ripped out of stores within 4 weeks.

    Advice to Management

    Shake up your staff, lose some long terms and bring in fresh blood. Create an atmosphere of trust and openness. Listen to your employees and drop the ego led plans for those that will work.


  6. "Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time

    Pros

    Benefits - Environment - People

    Cons

    Internal career - Politics


  7. "Has its flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three part-time

    Pros

    good attitude towards staff, encouraging personal growth

    Cons

    talks about not hard selling but encouraged by store and area managers

  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Three full-time (Less than a year)

    Pros

    Good rate of pay,good colleagues

    Cons

    Unrealistic targets, unsympathetic management,poor leadership.

    Advice to Management

    Treat staff with respect


  9. "Worth working for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASM- Assistant Store Manager
    Former Employee - ASM- Assistant Store Manager
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Three full-time (More than a year)

    Pros

    Great commission structure, flexible hours and you have the ability to have fun.

    Cons

    If you don't hit your target you are quickly told how you need to step up or your gone. No one double checks work which in turn causes you to be liable for various costs to the business. Little chance of progression.

    Advice to Management

    You need to train staff in a style thats specific for them and not the other way around. Take responsibility rather than pass blame and help promote growth.


  10. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Glasgow, Scotland (UK)
    Current Employee - Sales Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Three full-time (Less than a year)

    Pros

    Salary is good although there appears to be different bonus structures and salary depending on when you were hired due to a high volume of leavers.

    The Grad team are all pleasant and the Team Leaders in Grad work really hard. You can tell that thy care as they always check-in on you.

    The training was ok, maybe a little short? There is no real systems training - which is needed.

    The actual environment is pleasant as is the people in other departments, it does come across as friendly and people focused.

    Cons

    The canteen facilities are not great and the food is really overpriced. I tend to have to spend around £9 a day as there is now shops nearby. My break is 30 minutes long so i'm limited with choice.

    When you move into your team from Grad things really change, you start getting performance managed on how many times you go to the bathroom.

    Befriend an ops manager - If you are a smoker then its easy! The air-con isn't great in the building... it’s always way too warm no matter how hot or cold it is outside.

    The desks never really are deep cleaned and there is no equipment to clean then with so you are left to buy your own hygiene wipes.

    Advice to Management

    Everyone should be on the same salary. It just confuses things.

    The shifts seem to change at the last minute all the time, i was told one thing in training about shifts then i seem to have had numerous shifts in the space of 4/5 months. My breaks get moved continuously - i'm told to 'protect' service level. This isn't great for us , the small guys.

    Its difficult to get holidays so i may have to leave as i'm not assured that I can get two days off at christmas. I may struggle to get home.

    So, overall, think about the shifts, can someone please speak to the planning team and can we have the desks cleaned? Two simple things that would make it much better. Capita aint that bad. Better than it’s reputation!

    The people are really nice and it is difficult. But if you get your head down, get the sales in then you won't be hassled.

    Nice place to work.


Showing 563 of 586 reviews
Reset Filters