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Three Reviews

Updated February 23, 2018
481 reviews

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3.4
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Approve of CEO
Three CEO David Dyson
David Dyson
285 Ratings

481 Employee Reviews

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Pros
Cons
  • Also senior management are completely oblivious to how poorly they run the show - in fact they rule by fear (in 15 reviews)

  • The only way we can deal with customer complaints is putting them on the phone to customer service which usually angers the customer more (in 12 reviews)

More Pros and Cons

  1. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great commission, work-life balance, fun and flexible work environment

    Cons

    Systems and policies can be rigid and frustrating when trying to give good service


  2. "Brilliant comapny"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Edinburgh, Scotland (UK)
    Current Employee - Sales Advisor in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Salary, bonus, great team, excellent management, great training

    Cons

    Demanding, high targets, sometimes short staffed

    Advice to Management

    More staff needed, sometimes only 6-8 to a shop including management, not enough overtime/hours allocated

  3. "Customer advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Three part-time

    Pros

    Great employee benefits,
    Very friendly environment, like a family.

    Cons

    Systems need to be updated,
    When I left, bombarded me with letters saying I owed them a month's salary, which was a mistake on their behalf.


  4. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Three full-time (Less than a year)

    Pros

    good company to work for people are lovely

    Cons

    nothing as such its a good firm


  5. "Head of Customer Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Former Employee - Anonymous Employee in Maidenhead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three full-time (More than 10 years)

    Pros

    Employee focussed
    Flexible working
    Great atmosphere. Relaxed and can be yourself

    Cons

    Internal politics and as Not customer focused as they say they are

    Advice to Management

    Stop the politics


  6. "Marmite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Current Employee - Customer Relations Advisor in Glasgow, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (Less than a year)

    Pros

    My shifts are amazing I do static shifts Monday to Thursday longer hours but then get Friday Saturday and Sunday off. Management are great and the old facilities were top notch.

    Cons

    Our campaign has been taken over by Capita and therefore had to move buildings. It’s horrible in SkyPark and I genuinely hate it and it’s soooo dirty.

    Advice to Management

    Try and keep it the way it was previous to moving to capita, don’t loose the three vibe


  7. "Good talk- no action - time to step into the 21st C 3!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Three (More than 3 years)

    Pros

    Work culture promotes good work/life balance.

    Cons

    Significant lack of gender diversity in management and technical positions, "boys club" mentality. Training is non-existent, little development opportunity. Does a lot of talk about being fair, making things right, but does little to back it up with anything real. Bad communication

    Advice to Management

    Work on developing your employees- notice the women in the company. Time to end the old boys club pulling favours for each other - make it right!

  8. "It use to be a great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    It use to have a great open people focused culture one where senior managers cared about their employees and listened to them but not any more

    Cons

    You need to listen to your employees the senior management need to wake up to how much the culture has changed over the years you are breaking people


  9. "Great experience if you enjoy customer services"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good money, nice environment, nice uniform, play with new gadgets, very welcoming and always support where needed, not discriminative, with mixed race and ages

    Cons

    Not a lot of discount of benefits, challenging targets at times, monthly reviews and modules to much, staying behind after shift has ended and no extra pay

    Advice to Management

    More benefits for employees & hire cleaners!

    Three Response

    Feb 15, 2018 – HR Advisor

    Thanks for taking the time to leave your review.

    We take pride in our working environments as we know the the positive impact this has on our employee experience. Within Retail this means an... More


  10. "not a great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Three full-time (More than 3 years)

    Pros

    none at all to be honest.

    Cons

    you're overworked while the managers do nothing


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