Vertafore Reviews | Glassdoor

Vertafore Reviews

Updated January 16, 2019
458 reviews

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2.9
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Vertafore Chief Executive Officer Amy Zupon
Amy Zupon
116 Ratings

Employee Reviews

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Pros
  • "Greta work-life balance and great people" (in 55 reviews)

  • "Most of the people working there are great people" (in 35 reviews)

Cons
  • "Upper management isn't exactly honest, love to micro-manage (so much for middle management pro)" (in 30 reviews)

  • "Senior management that isn't always honest with employees" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Customer Service and Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in East Lansing, MI
    Current Employee - Compliance in East Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (More than a year)

    Pros

    Good benefits, very fair pay, great work life balance. This company is VERY good to their employees! There are group activities that are done quarterly in some departments or monthly lunches, however the department decides to spend their fun money. I believe it’s a great way to keep up with good morale and makes the employees feel appreciated. They also provide coffee and snacks for the employees. I plan to retire here. When I read other reviews where people say it’s a good place to get experience and leave obviously haven’t been out there working with the animals. There is no micromanagement here, they train you and let you do your job. Love, love it here!! Great atmosphere, great management! Great employee morale!!! Also no one gets rewarded for throwing co-workers under the bus.

    Cons

    Training could be better. Also give the new people a chance to digest the training a bit before throwing them into the fray.

    Advice to Management

    Love management. The only thing I can think of improvement would be training.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (Less than a year)

    Pros

    Love my coworkers
    Good benefits
    Flexible schedule

    Cons

    I really don't have any

  3. "Lots of extremes within the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Denver, CO
    Current Employee - Software Engineer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (More than a year)

    Pros

    GREAT people on dev teams
    Mostly good middle management
    There's a lot of talk about things improving in 2019. We will see.
    LOVE THE CEO, AMY!!!
    Mixed on new CTO (Greg). The last one was a joke and he stuck around way, WAY too long.

    Cons

    VERY HARD to get promoted or get a raise
    Sales culture. No one really cares about development. This is evidenced day-to-day and also by salary.
    Higher-ups switch from micro-managing to being hands-off very often

    Advice to Management

    I know you mean well but please, SAY IT DO IT. Many people at the company are not happy in their position. Some really are. Please listen to those who are not happy.


  4. "Senior Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    An industry with solid growth potential.

    Cons

    Lots of turn over and transitional periods, hard to move forward.


  5. Helpful (18)

    "Corporate mediocrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Denver, CO
    Former Employee - Marketing in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vertafore full-time (Less than a year)

    Pros

    They have ok benefits. You can leave the office at 3 or 4 and no one cares.

    Cons

    Most people are underpaid. The only non-director level employees with competitive salaries have been grandfathered in from acquisitions.

    Products and feature updates are perpetually delayed, so you'll often work on projects that never end up materializing.

    It's not a great place to grow your career since there aren't that many smart people at the company to learn from.

    They overcharge and underdeliver on products, so the customers in general aren't very happy with the product or how they've been treated (many use Vertafore because they have no other choice).

    Oh, and they make you take a stupid IQ thing and drug test to get hired.

    Advice to Management

    You probably need to fire 50% or more of management and start over if you want the Vertafore to become the innovative tech company it supposedly is.


  6. Helpful (4)

    "Depends on the department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Analyst in Denver, CO
    Former Employee - Sales Operations Analyst in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Vertafore full-time (Less than a year)

    Pros

    Sales is making a lot of money, and it’s in part thanks to the new deal support and customer success teams. Great place to get an idea of corporate life, but still work with younger people and have regular happy hours. Cool workplace and open PTO is a plus.

    Cons

    Finance department is unhappy. Turnover with the CFO, Finance VP, and Operations Manager has left the department out of touch with everyone else. Too quick to respond with ‘not my problem’ whenever something is sent their way. Backlogged with cases months old. Customers are losing their patience or have none because of it.

    Advice to Management

    Don’t be afraid to delegate tasks to your team if you’re backlogged. Bottlenecked tasks are part of the problem. Customer success is our success after all. Take the time to explain the cause and effect of actions across systems to your team. Be patient and listen to the team’s feedback.


  7. Helpful (5)

    "If looking, really "interview" the team and manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer In Test
    Former Employee - Software Engineer In Test
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vertafore full-time (More than 5 years)

    Pros

    - There are some great co-workers to work with
    - The company has lot's of products with a lot of potential
    - Some middle managers have a good head,
    - For some roles, there's a severe lack of experience/expertise, meaning there's ample opportunity for someone to make their mark
    - Generally Work Life balance is good

    Cons

    - Executive Leadership seems to be having a tough time executing their directives and working openly with their employees
    - Compensation is sub-par for most areas
    - Upper management isn't exactly honest, love to micro-manage (so much for middle management pro)
    - The rapid ramp-up in the new HQ means that they were looking for heads, not quality. This causes issues on some teams.
    - Micro-Management plus not being honest to employees equals a low-trust environment.
    - Product Management is a mess, projects are started with out knowing how the customer would react to the new features.

    Advice to Management

    You've hired professionals, treat them like professionals. Step back and let them work. Also, you speak about the customer, you need to get to know the customers. Not just the big ones, but the small ones too. Executive Leadership needs to visit some of the customers and spend a day with them and their products.

  8. Helpful (15)

    "Challenging workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vertafore full-time (More than a year)

    Pros

    Great managers and peers, fair benefits, generous PTO, paid ECO pass, nice office, etc.

    Cons

    no working processes and cooperation, huge turnover, owners want to sell the company so they do not care how the decisions affect the employees and customers, Vertafore Way is simply BS, etc.


  9. Helpful (20)

    "Get Away ASAP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Atlanta, GA
    Former Employee - Network Engineer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vertafore full-time (More than a year)

    Pros

    The rank and file employees are great and a huge advantage.

    Cons

    The Vista/Bain purchase 2 years ago has completely destroyed what used to be a great company with a great atmosphere. The turnover and layoffs have removed a large amount of senior talent.

    Advice to Management

    I have nothing they would listen to. I would say run as fast as possible from this mess.


  10. Helpful (1)

    "Software Engineer in Test"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Vertafore full-time

    Pros

    Opportunity among the chaos a lot of restructuring is needed.

    Cons

    Some chaos transformation is painful

    Advice to Management

    Vision beyond reaching an EBITDA goal set by the board