Vertafore Reviews | Glassdoor

Vertafore Reviews

Updated November 12, 2018
442 reviews

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3.1
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Vertafore Chief Executive Officer Amy Zupon
Amy Zupon
103 Ratings

442 Employee Reviews

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Pros
  • "Greta work-life balance and great people" (in 54 reviews)

  • "Most of the people working there are great people" (in 34 reviews)

Cons
  • "Communication between upper management and the rest of the company could be better" (in 28 reviews)

  • "Not enough transparency, senior management turnover" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Customer Service and Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in East Lansing, MI
    Current Employee - Compliance in East Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (More than a year)

    Pros

    Good benefits, very fair pay, great work life balance. This company is VERY good to their employees! There are group activities that are done quarterly in some departments or monthly lunches, however the department decides to spend their fun money. I believe it’s a great way to keep up with good morale and makes the employees feel appreciated. They also provide coffee and snacks for the employees. I plan to retire here. When I read other reviews where people say it’s a good place to get experience and leave obviously haven’t been out there working with the animals. There is no micromanagement here, they train you and let you do your job. Love, love it here!! Great atmosphere, great management! Great employee morale!!! Also no one gets rewarded for throwing co-workers under the bus.

    Cons

    Training could be better. Also give the new people a chance to digest the training a bit before throwing them into the fray.

    Advice to Management

    Love management. The only thing I can think of improvement would be training.


  2. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    Open, collaborative environment. Greta work-life balance and great people.

    Cons

    None that I can think of.

  3. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Pulaski, TN
    Current Employee - Software Engineer in Pulaski, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (More than a year)

    Pros

    Very friendly and supportive teams. The company has a great emphasis on learning.

    Cons

    It can take a while for progress to be made on projects.


  4. Helpful (16)

    "Already looking for the exit...unfortunately."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Vertafore full-time (Less than a year)

    Pros

    People are friendly here. Lots of collaboration and camaraderie among the various teams. Work/life balance is really good. Awesome office with all the amenities. They also provide an EcoPass for anyone who needs to commute via train or bus. Competitive pay and solid benefits. In fact, the PTO policy starting January 2019 is basically "take whatever you need". Good stuff.

    Cons

    Turnover is high at Vertafore. In the short time I've been here the CFO, CMO and CTO have resigned along with many rank and file employees. It could be because Vertafore was purchased in 2016 by two private equity firms that made a lot of changes. It's no secret around here that once the firms achieve their growth/profitability goals, they'll sell the company and move on to the next project. That "short-term" thinking seems to permeate throughout the company and its employees.

    For me personally, I work for someone who's overbearing and hyper critical. Everything has to be done "their way" which leaves no room for individual growth and development. I doubt it's the same way in other departments but I dread coming to work because of it. My skills and talents are WAY underutilized at Vertafore but nobody seems to care. It's too bad because this could be a great place to work with a few changes.

    If you've worked for more established companies, you probably won't like it here. It's a great place for someone starting out to develop some valuable skills though.


  5. "Great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Denver, CO
    Former Employee - Software Engineer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vertafore full-time (Less than a year)

    Pros

    - Great benefits such as health insurance, bonus, 401k, etc
    - Work / life balance
    - Great co-workers

    Cons

    - Low compensation
    - Lack of free food


  6. "Accounting customer support specilist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Customer Support in Bothell, WA
    Former Employee - Accounting Customer Support in Bothell, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vertafore full-time (More than 8 years)

    Pros

    This was a great company. Full benefits was like family.

    Cons

    Company was sold and they denied the employees would loose jobs. The Corp office was moved and just about everyone lost there job. Allowing company to hire in new employees at a lower pay rated.

    Advice to Management

    Be honest with your employees.


  7. Helpful (9)

    "Challenging workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Neutral Outlook
    No opinion of CEO

    I worked at Vertafore full-time (More than a year)

    Pros

    Great managers and peers, fair benefits, generous PTO, paid ECO pass, nice office, etc.

    Cons

    no working processes and cooperation, huge turnover, owners want to sell the company so they do not care how the decisions affect the employers and customers, Vertafore Way is simply BS, etc.

  8. "Solid Company with good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    Fair Pay
    Good Benefits
    Fun people to work with
    Nice and new office
    Overall very good work/life balance
    Plenty of activities

    Cons

    New hire training program can be more effective and personalized to role, product, and department one represents


  9. Helpful (5)

    ""Opportunity""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vertafore full-time

    Pros

    - The People
    - Coffee Machine

    Cons

    - Tying budgets to bonuses for VP's
    - Lack of transparency
    - Management

    Advice to Management

    Have more transparent conversations. Say what you mean, mean what you say. Don't blow smoke up our .....


  10. "Awesome Company with Great Potential to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    Strong, intuitive management team: Receptive to support teams voicing their concerns, eager to address needs of both employees and clients

    Amazing culture: Newly designed space establishes a clean, interactive and productive working environment

    Benefits: Company hosts a handsome set of essential benefits including health, dental, 401k, etc.

    Overall Sentiments:
    Awesome Company with Great Potential to Grow - As long as it continues to nourishes its employees who therefore nourishes the client relationships

    Cons

    Boot-camp Program for On-boarding New Employees:
    Advise to streamline training structure to allow a more comprehensive program that improves performance outcomes for employees once placed on the production floor

    Overall Reflection:
    Given the company is still fairly new, certain areas of operations may still be undergoing restructuring, experimentation, and revamping. As a pseudo-startup company, the environment is dynamic and constantly evolving. At the rate it is going, I foresee success.

    Advice to Management

    Career Pathway:
    Give more recognition to your best performers as well as more opportunities for vertical movement. Let's not lose your best folks.


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