Vertafore Reviews | Glassdoor

Vertafore Reviews

Updated September 19, 2018
432 reviews

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3.0
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Vertafore Chief Executive Officer Amy Zupon
Amy Zupon
96 Ratings

432 Employee Reviews

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Pros
  • "Great teams and an awesome work-life balance" (in 49 reviews)

  • "Most of the people working there are great people" (in 34 reviews)

Cons
  • "Communication between upper management and the rest of the company could be better" (in 28 reviews)

  • "Not enough transparency, senior management turnover" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Customer Service and Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance in East Lansing, MI
    Current Employee - Compliance in East Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (More than a year)

    Pros

    Good benefits, very fair pay, great work life balance. This company is VERY good to their employees! There are group activities that are done quarterly in some departments or monthly lunches, however the department decides to spend their fun money. I believe it’s a great way to keep up with good morale and makes the employees feel appreciated. They also provide coffee and snacks for the employees. I plan to retire here. When I read other reviews where people say it’s a good place to get experience and leave obviously haven’t been out there working with the animals. There is no micromanagement here, they train you and let you do your job. Love, love it here!! Great atmosphere, great management! Great employee morale!!! Also no one gets rewarded for throwing co-workers under the bus.

    Cons

    Training could be better. Also give the new people a chance to digest the training a bit before throwing them into the fray.

    Advice to Management

    Love management. The only thing I can think of improvement would be training.


  2. Helpful (1)

    "Great place for career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    Opportunities for growth. Dynamic team oriented environment. Great work/life balance. Casual work environment. Fast paced and fun.

    Cons

    A lot of moves and changes happening currently, construction upstairs can be noisy until it's done.

  3. Helpful (1)

    "Sales Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vertafore full-time

    Pros

    Loved the culture and the employees I worked with

    Cons

    Client experience wasn't always consistent


  4. Helpful (1)

    "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    Lots of opportunity for money and advancement

    Cons

    Management is challenging and doesn’t look out for sales reps


  5. Helpful (2)

    "Software Eng"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vertafore full-time

    Pros

    met expectations in the beginning

    Cons

    no transparency, especially with multiple management changes at all levels


  6. "Good place for a first job."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vertafore full-time

    Pros

    Enjoy being able to learn and continue my growth as a developer.

    Cons

    Some growing pains, desks in the hallway/conference rooms.


  7. Helpful (14)

    "Run away, fast! Big promises, rare delivery."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Denver, CO
    Former Employee - Sales in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vertafore full-time (More than a year)

    Pros

    Most of the people working there are great people. They are friendly and persevere through the corporate BS that weighs heavily on all of their operations. The office is slick and new, with a great presence in downtown Denver. If you are new to the workforce than this is a good resume builder for you.

    Cons

    So many. If you are an experienced worker who has worked for a good company before, you will likely hate it here. The company (more-so the parent investors) take as much advantage of the employees and especially the customers as they can. Most of the really great hires don’t stick around for long. The slick office has a great appearance, but inside things can get toxic on a daily basis. They would brag about amenities like their ping pong tables to the new hires, but last year one of the top sales leaders publicly shamed the sales staff into not using them during work hours. People try so hard to make things better, but senior leadership (all the way to the top spot) will oftentimes stop them dead in their tracks.

    Their technology stack internally and externally is laughable at times. Most of the product offerings are antiquated dinosaurs, yet they will tell the customers that they are the best options on the market (most of the times they are not).

    The sales leaders were all hired as buddies of their bosses, and have way too long of a leash for error. Some leaders have seen 80%-100% of their teams (of 10 employees) quit or leave their team, without even a slap on the wrist (protected by their friends/bosses). Certain people will perform just as well as others, but will leap positions into promotions that confuse the rest of the staff. Generally due to their questionable relationships with bosses. Sales practices to hit quota are super shady at times, and ethically and morally questionable. But not reprimanded by the sales leaders as long as you hit your numbers.

    "Customer satisfaction" seems like an oxymoron. If you are in a customer facing role, brace yourself, it will be very ugly many days. Much of their customer base will tell you that they feel “stuck” with Vertafore, due to slimy contract terms, and constant blind price increases. Good luck hitting your quota when you have customers yelling at you all day and sending you angry emails. The sad part is that most of the customer’s complaints are very justified. Vertafore talks about “doing right by the customer”, but customers and employees will laugh at that as being just lip service (because it is). For a 40 year old company, they don’t even begin to have their stuff together. Most long term employees openly discuss looking for a better job.

    Pay is about as low as you can get for the roles. Not competitive at all, especially for Denver now being a tech hub. Benefits are mediocre. Health insurance is pretty basic, and can get costly. Every little thing they do is to maximize profits for Vista/Baine wherever they can, at everyone else expense. The employees see it and know it, and the customers have begun to see it (and complain about it often). Much of the sales leadership needs a major refresh, but this will never happen as they “play the corporate system” too well. They is so much “CYA” at the senior level, that it is often disgusting and discouraging to the rest of the staff.

    Again, good people to hang out with, but the company overall feels like a gold-plated turd!

    Advice to Management

    Give a cr4p!! Seriously! You talk a big game but rarely deliver on your frequent promises. I almost NEVER saw the leadership humble themselves. They ALWAYS point the finger elsewhere when problems occur, and almost never listen to their staff. Listen to those on the front lines with your customers, they know what's going on with the customers better than anyone. Leadership often sounds clueless when they try to tell you what the customers are thinking and feeling, the customers will be quick to tell you the truth.

    Most employees talk about how much they want to do right by the customers, but that "their hands are ties".....You all are the ones tying the knots! Forget about your Vista promised shares for a day and deal with some ugly customer interactions, it will change the way you look at your sales force!

  8. Helpful (14)

    "Vertafore was once an amazing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vertafore full-time

    Pros

    Vertafore has an amazing customer base and even better employees.

    Cons

    Having worked for Vertafore for nearly 10 years, the last 2-3 years really took a turn for the worse. Leadership and new company owners decided to lay off hundreds of employees who had the knowledge to keep our customers happy and truly were the heart of the company. Once all of the employees who were laid off were no longer there, many of the other dedicated employees also jumped ship due to everything around them crumbling. It was such a huge mistake for it all to happen the way it did!


  9. Helpful (13)

    "Buyer Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Denver, CO
    Former Employee - Operations in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vertafore full-time (More than 3 years)

    Pros

    The coworkers are great people

    Cons

    The mgmt team in Denver sells a false impression of what is actually going on inside the halls of this company.

    Advice to Management

    Dump the Bain/Vista corporate atmosphere. It became a horrible environment after the buyout several years ago. The attrition of high level people at this company is insane.


  10. Helpful (11)

    "mediocre at best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vertafore full-time

    Pros

    flexible schedule
    ability to work independently
    business travel

    Cons

    too many people in senior leadership roles, not enough front-line workers

    do not empower/equip employees to perform their job duties

    team backlogs throughout the organization are excessive and stand in the way of serving our customers

    lots of favoritism; limited opportunities for professional growth

    poor communication/alignment with remote offices

    not a clear vision of where we are headed... seems that we are more focused on the short-term performance and unreasonable demands of the PE ownership

    executive leadership is not transparent with employees

    performance reviews are very subjective (if they happen at all) and pay increases/bonuses are nominal

    Advice to Management

    improve the above


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