Vertafore Reviews | Glassdoor

Vertafore Reviews

Updated November 7, 2017
368 reviews

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3.2
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Vertafore Chief Executive Officer Amy Zupon
Amy Zupon
51 Ratings

368 Employee Reviews

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Pros
  • Great teams and an awesome work-life balance (in 41 reviews)

  • Great People and great location of the Bothell office (in 38 reviews)

Cons
  • Upper Management does not know what they are doing (in 25 reviews)

  • Not enough transparency, senior management turnover (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Quality Assurance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Denver, CO
    Current Employee - Quality Assurance Analyst in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (More than a year)

    Pros

    The people! The culture is just right, not fake like at other places: bias to action, win together, show up curious, say it - do it, Customer Success is our Success.
    Cool place to work with many cool amenities (foosball tables, ping pong tables, bar with beer kegs, library, monthly social events).
    Great PTO, benefits, 401(k) and annual bonus, tuition reimbursement.
    Work/life balance. Employee perks. Casual dressing attire. Career growth and career advancement!
    Software company that walks the talk. A lot of diversity and inclusion.
    Software development bootcamps have to be the best in the industry, truly amazing educational experience for our software development employees!!

    Cons

    The first couple of months of the startup were very stressful and a little bit chaotic, but now that we've settled into our permanent space, we have left that behind and settled into our new reality.
    Parking is very expensive in downtown. Even though we get a free RTD Eco Pass, you do have to pay parking out of pocket if you want to bring your car.

    Advice to Management

    Keep developing employees! Keep investing in software development, upgrading systems if needed.


  2. Helpful (1)

    "Customer Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Vertafore full-time (More than 10 years)

    Pros

    Leading company in the field.

    Cons

    Now trying to cut expenses, relocating to another city, laying off a couple hundred long term employees.

    Advice to Management

    Software suite is very complex, not a simple call center.

  3. Helpful (1)

    "Cultivating Office Culture Felt Fake"

    StarStarStarStarStar
    Former Employee - Call Center Representative in Bothell, WA
    Former Employee - Call Center Representative in Bothell, WA

    I worked at Vertafore full-time (More than a year)

    Pros

    Decent wage, steady work, free coffee in the mornings and frequent check ins with your manager.

    Cons

    Understaffing meant passive aggressive coworkers took it out on one another, and refused to work as a team. Call center employees often got left out of company culture and fun. Unstable environment. The team ended up getting laid off.

    Advice to Management

    Work from home employees are worth as much as on site ones; you might want to treat them fairly.


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Bothell, WA
    Former Employee - Senior Software Engineer in Bothell, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Vertafore full-time (More than 3 years)

    Pros

    Good development process. Good work/life balance.

    Cons

    Somewhat scattered regarding product direction.


  5. "Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing and Invoicing Analyst in Bothell, WA
    Former Employee - Billing and Invoicing Analyst in Bothell, WA
    Recommends

    I worked at Vertafore full-time (More than a year)

    Pros

    They have good benifits, more than just the medical and dental.

    Cons

    Communication between mgmt and employees is poor.

    Advice to Management

    Ask the people who do the work.


  6. "Good company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bothell, WA
    Current Employee - Anonymous Employee in Bothell, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    Good work life balance. working on latest technologies. Good for freshers.

    Cons

    Promotions are hard even if you work hard


  7. Helpful (1)

    "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time

    Pros

    Great benefits and great company to work for

    Cons

    Cannot think of one at the moment

  8. Helpful (3)

    "Be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Diego, CA
    Former Employee - Software Engineer in San Diego, CA
    Doesn't Recommend

    I worked at Vertafore full-time (More than 3 years)

    Pros

    Employees you work with are great.

    Cons

    Salary is low, when working remotely the company seems to forget that you exist.


  9. Helpful (8)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Denver, CO
    Current Employee - Director in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vertafore full-time (Less than a year)

    Pros

    Vertafore has gone through a lot of changes in the last year, but the light at the end of the tunnel is nearing. It's an exciting time to be part of the Vertafore team. The leadership has re-aligned Vertafore's direction, the teams are almost completely built-out, and customers are the focus of our efforts. It's a 45-year old, reputable company with a tech start-up excitement. You are a part of something new and exciting.

    Cons

    New leadership, new teams, new headquarters...new, new, new. There are growing pains with all the newness and changes.

    Advice to Management

    Improved onboarding, focus on culture and employee development, and add processes to streamline efficiency in a growing company.


  10. Helpful (1)

    "Product Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Vertafore full-time (More than 10 years)

    Pros

    Ability to work from home when needed.
    Free coffee and soda were definite perks.
    Co-workers were easy to work with and helpful in most areas

    Cons

    Management. Upper management had a low opinion of our satellite office until they found that transitioning our knowledge to other sites was difficult. Certain members of onsite management were vindictive against employees and played favorites with others.

    Advice to Management

    Listen to the employees. Those who their ears to the ground usually can feel the pulse of the customers better than anyone else.


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