Customer Contact Agent applicants have rated the interview process at BMO Financial Group with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Contact Agent roles take an average of 17 days to get hired, when considering 17 user submitted interviews for this role. To compare, the hiring process at BMO Financial Group overall takes an average of 23 days.
Common stages of the interview process at BMO Financial Group as a Customer Contact Agent according to 17 Glassdoor interviews include:
One on one interview: 26%
Background check: 23%
Phone interview: 19%
Personality test: 14%
Skills test: 14%
Presentation: 2%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at BMO Financial Group (Mississauga, ON) in Nov 2014
Interview
I applied online ans got a digital interview the next day, the interview questions were easy and in all cases you needed to give an example of the real situations you have experienced before, after a week I got a simulation assessment, that was three parts to it 1. Interactive portion (i.e. you'll be asked to act like an Agent and you have to choose the best response given the situation.)
2. Personality Assessment 3. Math and Verbal Assessment after I did it a day later I received an e-mail explaining me that they will not proceed my application anymore, since they think that other candidates more closely meet the requirements for this position.
Interview questions [1]
Question 1
you have to have examples for all the questions in your previous positions
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Dec 2018
Interview
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Feb 2018
Interview
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
I applied through an employee referral. I interviewed at BMO Financial Group (Montreal, QC)
Interview
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Interview questions [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.