Patient Service Representative applicants have rated the interview process at Cleveland Clinic with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Patient Service Representative roles take an average of 20 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at Cleveland Clinic overall takes an average of 29 days.
Common stages of the interview process at Cleveland Clinic as a Patient Service Representative according to 22 Glassdoor interviews include:
Skills test: 21%
Phone interview: 18%
Drug test: 15%
One on one interview: 14%
Group panel interview: 11%
Background check: 9%
Presentation: 6%
IQ intelligence test: 3%
Personality test: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Cleveland Clinic (Madison, OH)
Interview
Filled out the application from indeed.com received an email about setting up a phone interview. Phone interview lasted about 10 minutes then received a phone call to set up a face to face interview. Face to face was with 2 people, seemed positive. Told me I would hear within the week. I was never contacted either way just left in the air. Not very professional to me.
I applied online. The process took 2 weeks. I interviewed at Cleveland Clinic (Warrensville Heights, OH) in Mar 2024
Interview
Easy interview process, recorded and then in person. Just a couple set of questions for the interview, can record your answers multiple times. That is pretty much all. I do not know what else to write
Interview questions [1]
Question 1
Describe a time where you had to help a angry customer.
Did a phone interview then a video interview then an in person interview. Same kind of questions just worded differently each time. Basic interview questions, why are you a good fit, describe a time when you felt stressed at work and how you handled it. Etc.
Interview questions [1]
Question 1
Describe a time where you had a conflict with another co worker and what was the outcome
I applied online. The process took 3 days. I interviewed at Cleveland Clinic (Cleveland, OH) in May 2022
Interview
Series of questions regarding work experience and Personal characteristics (how you deal with difficult patients or new changes etc)
I especially appreciate that if you have questions their staff are really prepared with answers about the company itself and the roles that they’re hiring for.
Interview questions [1]
Question 1
Please explain to me your work experience and how it relates to this role.