Technical Service Representative applicants have rated the interview process at DISH with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 58% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Service Representative roles take an average of 8 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at DISH overall takes an average of 23 days.
Common stages of the interview process at DISH as a Technical Service Representative according to 8 Glassdoor interviews include:
One on one interview: 24%
Skills test: 18%
Background check: 15%
Personality test: 15%
Phone interview: 9%
IQ intelligence test: 9%
Drug test: 9%
Presentation: 3%
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The process took 2 weeks. I interviewed at DISH (Littleton, CO) in Nov 2009
Interview
For such an entry level job, I was amazed at how extensive their application process was. It began with a personality profile and a standard job application. It continued with an IQ assesment, which included a math test, vocabulary assessment, word problems, and scenario testing. The scenario testing seemed like you were training for the job- it was very extensive. The vocabulary test was hard- I have a college education and struggled with it. No job was offered, but I feel it wasn't a total loss based on other's opinions of the company.
There was a strong emphasis on speed and performance numbers. I got the sense that they would expect you to be a robot and crank out a high volume of calls and sales. Office was pretty.
Interview questions [2]
Question 1
Tell me about how you handled a difficult situation in the past.
I applied online. The process took 2 days. I interviewed at DISH (Tulsa, OK) in Feb 2016
Interview
The interview consisted of two phone interviews with simple customer service questions and maybe one technical question and then one face to face interview basically testing your customer service skills. The Interview process was easy, the face to face is held with an actual team manager.
Interview questions [1]
Question 1
Describe a time you had to deal with a difficult customer and what was the conclusion?
I applied online. The process took 1 week. I interviewed at DISH (Littleton, CO) in Jul 2010
Interview
I applied online. They contacted me for a phone interview. I went in and took a skills test, then was interviewed by an HR rep. After that she passed me on to a hiring manager for another interview.
Interview questions [1]
Question 1
All behavioral based questions...describe a time when....