Esurance Interview Questions
Updated Sep 5, 2020
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Interviews at Esurance
Interviews for Top Jobs at Esurance
- Customer Service Representative (22)
- Claims Adjuster (14)
- Actuarial Analyst (12)
- Insurance Sales Agent (11)
- Liability Claims Adjuster (7)
- Unit Manager (4)
- Senior Software Engineer (3)
- Software Development Engineer In Test (3)
- Sales Agent (3)
- Customer Care Advocate (3)
- Software Engineer (2)
- Claims Representative (2)
- Claims Specialist (2)
- Client Service Associate (2)
- Senior CopyWriter (2)
- Sales (2)
- Recruiting Coordinator (2)
- Director (2)
- Data Analyst (2)
- Customer Specialist (2)
- Data Quality Analyst (2)
- Database Marketing Analyst (2)
- Product Manager (2)
- Business Analyst (2)
- Front End Software Engineer (2)
- Product Management Analyst (2)
- Data Scientist (2)
- Express Representative (2)
- Contractor (1)
- Phone Support (1)
Anonymous Interview Candidate
I interviewed at Esurance
Phone interview describing my background and experience. I had a very nice interviewer who was kind and easy going. They got back to me within a week after the interview. Although I did not get offer, I had an overall positive experience.
- What is your experience with Front End?
Anonymous Employee in Richardson, TX
I applied through an employee referral. The process took 5 weeks. I interviewed at Esurance (Richardson, TX) in Dec 2019
I was referred by an employee, so I automatically received a call from the recruiter. They set up an interview with 2 unit managers. Interview was quick and focused on job skills. Was then asked to review an Xactimate estimate & photos and note any discrepancies. After that, I was given a scenario and asked to make a coverage decision. I then had to role play with one of the managers and explain the coverage decision to them. 2nd interview with Claims Manager was quick - maybe 15 minutes or so. He basically explained the position and asked why I wanted to work as an inside adjuster. 3rd and final interview was a phone interview with the Claims VP. Negotiated higher salary than what was originally offered.
- Give me an example of a difficult claim that you handled.
Anonymous Employee
I applied online. The process took 3 weeks. I interviewed at Esurance in Dec 2019
The hiring process was really fun. The staff was very understanding and fast with responses. I personally thought that the technical question was very reasonable and simple. Compared to many other companies.
- What is the difference between NoSQL and SQL?
Anonymous Interview Candidate in Chicago, IL
I applied online. I interviewed at Esurance (Chicago, IL) in Nov 2019
My first tip there was age discrimination in this company is when the interviewer seem disappointed I was answering the questions "correctly." The tone of her voice made it clear. There seemed to be no employee over 35. I also have a mobility impairment and both interviewers walked so far ahead me when showing me around often we were not in the same room. This company needs sensitivity/diversity training!
- They gave several sample scenarios then provided feedback to see how well you accepted coaching!
Anonymous Employee in Sioux Falls, SD
I applied online. The process took 2 months. I interviewed at Esurance (Sioux Falls, SD) in Nov 2019
The interview process was based on behavioral attributes. They included a grammar and typing test which you had to have a minimum score on. The typing test was completed online and included words that were not used on a normal basis.
- What is one area that you feel you need to improve on?
Anonymous Interview Candidate in San Francisco, CA
I applied online. The process took 1 week. I interviewed at Esurance (San Francisco, CA) in Nov 2019
Applied online Recruiter emailed me about the time available for quick chat Recruiter told me thats the hiring manager liked my resume and wants to talk schedule a telephonic interview with a SDET
- what do you do? what framework do you use? Design framework question Hackerrank coding link.... interviewer had more than 10-12 years of experience but mostly with a service based firm so was not that technical....ask about the framework design whom he was not familiar with...
Anonymous Employee in Tampa, FL
I applied online. I interviewed at Esurance (Tampa, FL)
My experience interviewing at Esurance was great. My recruiter was amazing and incredibly helpful. I had two interviews, one with my recruiter over the phone, and the second was a video interview. The whole process took around three weeks. It is wise to do some research and answer questions with the STAR method. Be knowledgeable about the company and prepare to ask them questions as well.
- Tell us of a time you dealt with a difficult customer and how did you handle it?
Anonymous Employee in Tampa, FL
I applied online. The process took 1 week. I interviewed at Esurance (Tampa, FL) in Oct 2019
I had applied to Esurance and within a week I was set up with a phone interview where they asked basic interview questions. If you do well in the phone interview then you move on to the video interview with 2 hiring managers. I only interviewed with one but the other manager came in at the end of my interview and asked two similar questions and he apologized if I had already answered them, so I re-answered the questions. I asked follow up questions and then they told me that they have to make their hiring decisions pretty quickly so someone will be in contact with me in a few days. Kendra Walker was my recruiter and she is FANTASTIC!! She actually called me that same day to tell me I got the job!! I completed my background check and a week after that she officially offered me the job. Overall very easy interview!!
- Tell me about a time u had a disagreement with a coworker
- Tell me time where you made a bad decision
- Tell me about a time when you had a upset customer
Anonymous Interview Candidate in West Columbia, TX
I applied through a recruiter. The process took 3 days. I interviewed at Esurance (West Columbia, TX) in Sep 2019
I immediately received an email upon applying. Phone interview was set up. I wasn’t called. I waited the 20 minutes to let them know I didn’t receive my phone call and about 30 minutes later I was called. The interviewer apologized and said I’m sorry your interview spot didn’t pop up to alert me.
- Why do you want to work here?
- Advised of equipment I’d be sent after we were finished with the short interview. Never got a call.
Anonymous Interview Candidate in Houston, TX
I applied online. The process took 3 days. I interviewed at Esurance (Houston, TX) in Sep 2019
Very short initially the interviewer called me 30 minutes late. Said she could call me back later or we could go ahead and do it then. I Said let’s do the now. I was disappointed that I was either forgotten or overlooked to call for my phone interview and didn’t get a call back.
- Why did you apply with our company?
Esurance Interviews FAQs
Glassdoor users rated their interview experience at Esurance as 61.9% positive with a difficulty rating score of 2.69 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Java Developer and Analyst rated their interviews as the hardest, whereas interviews for Client Service Representative and Contractor roles were rated as the easiest.
The hiring process at Esurance takes an average of 19.1 days when considering 205 user submitted interviews across all job titles. Candidates applying for Billing Agent had the quickest hiring process (on average 1 day), whereas Engineering roles had the slowest hiring process (on average 90 days).
Common stages of the interview process at Esurance according to 205 Glassdoor interviews include:
Phone Interview: 29.22%
One on One Interview: 17.08%
Group Panel Interview: 14.23%
Background Check: 13.28%
Skills Test: 7.21%
Drug Test: 6.26%
Presentation: 5.31%
Personality Test: 3.42%
IQ Intelligence Test: 2.28%
Other: 1.71%
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