Geek Squad Interview Questions | Glassdoor

Geek Squad Interview Questions

Updated Feb 6, 2017
147 Interview Reviews

Interview Experience

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  1. Helpful (1)  

    Anonymous Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Geek Squad (New York, NY).

    Interview

    Questions were based on what kind of experience I had. Could I handle power tools? The job requires more than mounting tvs. Troubleshooting equipment. TV repair. General knowledge on tvs and equipment such as a receiver, speakers, surround sound.

    Interview Questions

    • Could I handle power tools   1 Answer
  2. Helpful (1)  

    Advanced Repair Agent Interview

    Anonymous Interview Candidate in Lexington, KY
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Geek Squad (Lexington, KY) in December 2016.

    Interview

    Received phone call with initial phone interview on Sunday. Had first interview on Thursday. Interview seemed to go well, was promised third interview with GM and was introduced to him. Got an email on Tuesday I didn't get the position.

    Interview Questions

    • Describe a positive and negative thing about the team you worked with at your previous job.   Answer Question
  3.  

    Advanced Repair Agent Interview

    Anonymous Employee in Santa Rosa, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Geek Squad (Santa Rosa, CA) in November 2016.

    Interview

    What seemed like it was going to be a short process turned into a 2-month process... HR seems to have got behind during the holidays. I was hired in November however I didn't get my employee number until January.

    Interview Questions

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  5.  

    Geek Squad, Consultation Agent Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Geek Squad (New York, NY).

    Interview

    Simple interview with very few technical questions. Just make sure you brush up on simple interview questions and show up dressed nice and it will almost guarantee you the job.

    Interview Questions

    • Have you ever witnessed something at a previous job that caused a moral dilemma and what did you do?   Answer Question
  6.  

    Fulfillment Covert Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Geek Squad (Atlanta, GA) in October 2016.

    Interview

    dialed into a conference and interviewed with 2 people from the management team. both had extensive experience and were once in the role I was interviewing for. One wrote and took notes while the other asked majority of the questions. Interview lasted 30 minutes and there were a lot of "tell me about a time...." questions BE PREPARED and quick on your feet. I interviewed from my home due to the position being an at home position.

    Interview Questions

    • tell me about a time that you helped a customer who had little to no technical knowledge and how you helped them and how do you know that your suggestion worked ?   1 Answer
  7.  

    Advanced Repair Agent Interview

    Anonymous Employee in Burbank, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Geek Squad (Burbank, CA) in September 2016.

    Interview

    i was already working in the company, i decided to apply for the ara position since i was more than qualified, didnt get it the first time, was offered the position later.

    Interview Questions

    • What was a time you had to deal with a difficult customer   1 Answer
  8. Helpful (3)  

    Consultation Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Geek Squad.

    Interview

    Standard two-part interview. First interview was with Geek Squad manager & supervisor, the second one was with store GM. Was told a timeframe (~ 1 week) I would get a response within after 2nd interview.

    Interview Questions

    • How would you describe the different parts of a computer to a customer?   Answer Question
  9.  

    Consultant Agent Interview

    Anonymous Interview Candidate in Northridge, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Geek Squad (Northridge, CA) in July 2016.

    Interview

    I applied online and week later received a phone call asking a few questions, such as my availability and what other positions i'd be interested in. during that phone call i scheduled my one on one interview in person. It was a fairly quick interview. I arrived fifteen minutes early but the interviewer was running late, so I had to wait about 30 minutes before being interviewed. They led me to the small security office because the interview room was occupied. It was a simple interview, they would select a few questions from a paper and write down your responses.

    Interview Questions

    • What questions would you ask a customer to see how comfortable they are with technology and to figure out what problem they are having.   1 Answer
  10.  

    Geek Squad Advanced Repair Agent Interview

    Anonymous Employee in Buffalo, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Geek Squad (Buffalo, NY) in June 2016.

    Interview

    Applied, went down to the store same day to speak to the store manager to show interest. Got a call a couple days later to schedule an interview. This store has no Geek Squad Manager currently so my first interview was with the GM. Got a call back a little over a week later (took so long due to others who had applied needed to reschedule their interviews). On the call back I was offered the job. **I am a previous Geek Squad employee**

    Interview Questions

    • Describe a time you worked with a team to resolve an issue?   1 Answer
  11.  

    Consultation Agent Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Geek Squad (Los Angeles, CA) in May 2016.

    Interview

    They brought me in to interview with the Geek Squad manager, he asked a few questions about my background and what experiences I had working with people, other team members, and helping others. Mostly talked more on the people skills side rather than the technical side.

    Interview Questions

    • How have you helped someone with technical issues in the past?   Answer Question
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