Customer Service Agent applicants have rated the interview process at H&M with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 71.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 11 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at H&M overall takes an average of 20 days.
Common stages of the interview process at H&M as a Customer Service Agent according to 12 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 17%
Group panel interview: 17%
Background check: 12%
Skills test: 10%
Personality test: 7%
IQ intelligence test: 5%
Presentation: 5%
Drug test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at H&M (Chicago, IL)
Interview
Telephone interview and then group interview (with 1:1 interview section included as well). Everyone was really friendly and welcoming. They ask you about your customer service experiences and times you had a difficult customer. Basically they want to know that you have patience and how you handle conflict because they deal with difficult customers.
Interview questions [1]
Question 1
They have a scenario where they act like an upset customer who was denied access to a fitting room because he was in a wheelchair and he threatens to call the BBB.
The interview process was fine, they were able to be flexible with timing and all took place remotely. Interviewers were nice and made you feel comfortable. Job was offered via a separate call
I applied online. The process took 3 weeks. I interviewed at H&M
Interview
The interview process started with a short email prompt sharing a customer service experience you've had. It was basically used to gauge how well you are with grammar and customer experiences. I was then invited to have a 30 minute video call with the recruiter to discuss the role and my background.
After that went well, I was invited for an hour long in-person interview. The first part was a traditional interview with of the managers and the second part was a written portion where you had to respond to mock customer complaints. Again, it gauged proper use of grammar and customer resolution practices.
Interview questions [1]
Question 1
Have you ever dealt with a difficult co-worker? If so, how did you overcome differences?
I applied online. The process took 2 weeks. I interviewed at H&M (Barcelona)
Interview
Hay dos entrevistas. Una es telefónica, donde te explican el puesto y les comentas tu experiencia laboral. La otra es online y la realizan trabajadores del área, las preguntas son especificas sobre el puesto de trabajo.