Netflix Customer Service Representative - Chat Interview Questions | Glassdoor

Netflix Customer Service Representative - Chat Interview Questions

Interviews at Netflix

1 Interview Review

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Customer Service Representative - Chat Interview

Anonymous Employee in Salt Lake City, UT
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at Netflix (Salt Lake City, UT) in October 2015.

Interview

I applied online and got a phone call 2 weeks later from the recruiter to set up a phone interview for 2 days after. That was on a Wednesday. The HR lady called me Friday morning and we talked for 10 minutes, asking why I left my last job and about my experience. She then offered an In-Office group Interview for that afternoon. In this case, the hiring process would end up being going through a temp agency and then converting to a Netflix Employee. I went in for my Interview at one. There were 4 of us, all said our favorite shows and movies. We then went around and each person had a roleplay that we made up as we went along. They then gave us all personalized feedback. (They want you to be conversational, not a robot.) At that time, they broke us up to speak with supervisors in a one/one basis where you did a roleplay using their help center. You were told to use your feedback as a guideline. We then all sat with Reps on the floor to check out the job and environment. We then were escorted to the door and told we would hear back by Monday or Tuesday. I had an offer within 3 hours and accepted.

Interview Questions

  • Talk about a time you made a mistake and how did you handle it. (We were told to be candid and casual, dont worry about right/wrong or that were being judged.)   Answer Question
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