Call Center Representative applicants have rated the interview process at Progressive Insurance with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 60.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Representative roles take an average of 24 days to get hired, when considering 36 user submitted interviews for this role. To compare, the hiring process at Progressive Insurance overall takes an average of 25 days.
Common stages of the interview process at Progressive Insurance as a Call Center Representative according to 36 Glassdoor interviews include:
Phone interview: 24%
Skills test: 16%
Personality test: 16%
Background check: 15%
One on one interview: 7%
IQ intelligence test: 6%
Presentation: 6%
Drug test: 4%
Other: 3%
Group panel interview: 1%
Here are the most commonly searched roles for interview reports -
Easy process, applied got an email to do an assessment and a video interview. Very easy. No issues. Very easy process. Simple and seamless. Go ahead and apply. As long as you have experience you should be fine.
I applied online. The process took 1 day. I interviewed at Progressive Insurance (Lehigh Acres, FL) in Oct 2025
Interview
Provided videos of me answering the questions with a time limit of 120 seconds (from what I remember) and allowed 2nd chances for each question that was asked in the videos.
Interview questions [1]
Question 1
Tell me about a time you had to deal with a difficult costumer.
I applied through a recruiter. I interviewed at Progressive Insurance (Mayfield, OH) in Aug 2025
Interview
1st is personality assessment
2nd is video interview They ask you questions that are to be answered in STAR format
3rd is virtual interview Same as video interview, but you are talking to a real person
Interview questions [1]
Question 1
Questions in STAR format
S - Situation
T- Task
A - Action
R - Result
Application, Assessment, Virtual Interview, Phone Interview very simple and straightforward. The whole process to about 2-3 weeks to get hired. Make sure you update your resume and can answer questions.