Claims Customer Representative applicants have rated the interview process at Progressive Insurance with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Customer Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Progressive Insurance overall takes an average of 25 days.
Common stages of the interview process at Progressive Insurance as a Claims Customer Representative according to 2 Glassdoor interviews include:
IQ intelligence test: 20%
Background check: 20%
Phone interview: 20%
Personality test: 20%
One on one interview: 20%
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The interview process was very intimidating but if you use the format they gave, you will get hired. The star format is there method, it works very well if you study it.
Interview questions [1]
Question 1
Describe a situation when you wished you'd acted differently with someone at work. What happened?
The process took 2 weeks. I interviewed at Progressive Insurance (Austin, TX) in Mar 2011
Interview
I filled out the application and posted my resume. One or two days later I received an offer to come in and take the IQ, personality test. I studied some questions I found nonlinear (googled. Wunderlich test), took it and passed. Then I was invited to do a phone interview. After the phone interviewed I moved on to the 1:1 phase. I originally applied for the position in the CCU department (single vehicle claims) but they felt I lacked experience in multi taskingso offered me an interview for a position as a customer service Rep in the claims Dept. I had to come back a few days later and interviewed with a different department but still had the same questions. Questions are based on STAR format, they like specific examples.
Interview questions [1]
Question 1
Describe a time when you convinced someone to see things your way.