They invited me to a so called networking event that was basically everyone just watching two people interview at the same time in a small room, so basically treating us like cattle. Interviewer asked me what I would do if customer asked for something that was against policy and I answered that I would speak with my supervisor and try to achieve the best possible compromise for the customer. The interviewer then asks me what I would do if my manager wasn’t there. In the moment it felt like she was trying to make me say I would break company policy to help the customer since employers have to explicitly tell you that you are allowed to break policy even if you are a regular employee. So I said I would apologize to the customer and let them know I wouldn’t be able to accommodate them and she immediately ended the interview like this was some type of game. I feel like this is such a dumb question, if you want me to break company policy, you let me know I have the authority to do that, you shouldn’t have me playing a guessing game at an interview. Overall a very disgusting and humiliating place to interview at, the lady with the dreads was extremely rude too.

Phone screening with recruiter followed by onsite interview with managers. Their response time was fairly quick and the interview process was detailedly explained from the start by the recruiter. The onsite interview was easy to get to with plenty of onsite parking, and the managers were friendly and nonjudgemental.

2 phone interviews in December, and 2 virtual teams interviews around March. Hypothetical and experience based questions, very standard, looking for someone customer-obsessed and very solutions oriented. They want to know you are a problem solver and prioritize positive exp for customers