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      State Farm

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      Customer Service Representative Interview

      Oct 26, 2015
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at State Farm (Atlanta, GA) in Sep 2015

      Interview

      The interview process was quite painless. I applied online and then received an invitation to take an assessment. The assessment was broken down into two assessments. The first assessment was policies and procedures and background questions about my experiences. The second part consisted of simulations. It took me about 1 1/2 hours to complete. Two days later, I was notified that I did well on my assessments. That same day, I was contacted by a recruiter to set up an interview. The interview occurred the following day. At the beginning of the interview, the recruiter told me more about the position and confirmed my continued interest in the position. Then, I was asked various questions about my experiences and how I handled certain situations. I was asked to provide my answers in S.T.A.R format. After this portion, the interview told me that I did well. I was then offered a contingent job offer on the spot. There was no face-to-face interview. I accepted and then was emailed about the next steps of the process, which consisted of a drug screen and background check. It took about 4 days for the background/drug test process to be completed. Once I was notified that I passed, I was provided more information about what to expect my first day on the job.

      Interview questions [1]

      Question 1

      Tell me about a time where you had to solve a complex situation/problem pertaining to customer service. What steps did you take and what was the result? Tell me about a time where you had to multitask. What steps did you take and what were the results? Tell me about a time where you had to deal with an irate customer. What steps did you take to diffuse the situation and what were the results?
      Answer question
      6

      Other Customer Service Representative Interview Reviews for State Farm

      Customer Service Representative Interview

      May 7, 2026
      Anonymous Interview Candidate
      Birmingham, AL
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at State Farm (Birmingham, AL)

      Interview

      I've interviewed with this company. Very straight forward process. Would recommend applying to this job. The steps depends on the recruiter the agency uses. Mainly over the phone interviews, video, and in person last.

      Customer Service Representative Interview

      May 29, 2026
      Anonymous Interview Candidate
      Southaven, MS
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at State Farm (Southaven, MS) in May 2026

      Interview

      It seems to be a very low base pay leading to sales. This was not something I am interested in for my career. I have had several interviews with state farm but very few offered benefits needed for my family.

      Interview questions [1]

      Question 1

      Asked me abiut my background
      Answer question

      Customer Service Representative (CSR) Interview

      Mar 18, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I interviewed at State Farm

      Interview

      Easy phone interview. Asked basic questions for the initial interview, was very fast and easy. Hear back in 48 hours. Was asked why I wanted the job, and how comfortable on a scale of 1-10 how comforatabke I was with sales

      Interview questions [1]

      Question 1

      How comfortable are you with sales
      Answer question

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