Customer Service Representative applicants have rated the interview process at The Hartford with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 61% positive. To compare, the company-average is 61.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 67 user submitted interviews for this role. To compare, the hiring process at The Hartford overall takes an average of 22 days.
Common stages of the interview process at The Hartford as a Customer Service Representative according to 67 Glassdoor interviews include:
Phone interview: 25%
Skills test: 13%
One on one interview: 12%
Group panel interview: 9%
Personality test: 9%
Background check: 9%
Presentation: 7%
IQ intelligence test: 7%
Drug test: 7%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at The Hartford (Allentown, PA) in Jul 2011
Interview
1st interview I completed job application and was seen by a HR rep, They explain they position , Gave me a typing and a attitude test . Then they offered me a position in customer service. 2 nd interview with the customer service supervisor we discuss the position In more detail.
It was a video call and i talked to the recruiter. Very professional and she went over the the role and responsibilities. This company is great and I’m ready to start the process
The interview went well with the hiring manager. She was very professional and great to talk to. The interview consisted of lots of situational questions and behavioral questions. Make sure to be ready to give great answers.
I applied online. The process took 4 weeks. I interviewed at The Hartford
Interview
Initial online word interview that asks you to describe why you want to work here and where do you see yourself in the next few years, recruiter interview easier than the next interview helps if can build rapport with recruiter, and manager interview depending on level of position harder than recruiter interview depends on who you get for the interview may have 1-2 people at the same time.
Interview questions [1]
Question 1
What is one thing that you currently struggle with and how would you seek to improve this?