Customer Service Manager applicants have rated the interview process at U.S. Bank with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager roles take an average of 16 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at U.S. Bank overall takes an average of 22 days.
Common stages of the interview process at U.S. Bank as a Customer Service Manager according to 10 Glassdoor interviews include:
Background check: 22%
Phone interview: 19%
One on one interview: 19%
Group panel interview: 19%
Personality test: 15%
Skills test: 4%
Drug test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at U.S. Bank (Strongsville, OH) in Feb 2011
Interview
I applied online, after 2 weeks I received a call from a recruiter and had a 45 minute phone interview. From there I had an in person interview with the branch manager and another locations branch manager. From there I was interviewed by the district manager and his administrative assistant.
Interview questions [1]
Question 1
what is the difference between an unsecured and secured loan, what types of loans are there, how do you calculate DTI
I applied online. The process took 1 week. I interviewed at U.S. Bank (Cincinnati, OH) in Mar 2016
Interview
met in a conference room with two individuals for about an hour. They were very nice and they talked a lot about the battle that they have with attrition in the company and how they had done kind of a department overhaul. Very laid back atmosphere in fact I arrived before them and they were a little unorganized when entering the room.
Interview questions [1]
Question 1
How do you handle an associate that is not meeting performance?
I applied through an employee referral. The process took 2 weeks. I interviewed at U.S. Bank
Interview
Interviewed by my hiring manager and a peer manager. Lasted about an hour. Great vibe from both. I came recommended from a friend so my experience may not be typical. Following that, I took a 30 minute phone interview through a vendor. This was a little awkward as the person asking the questions was not a hiring manager, therefore they could not clarify the questions. Very unusual.
Interview questions [1]
Question 1
No curve balls during the in-person interview. The phone interview had a few, but I cannot remember specifics.