Auto Adjuster Interview Questions | Glassdoor

Auto Adjuster Interview Questions

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Auto adjuster interview questions shared by candidates

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The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?

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I would reference the company policy explaining that the amount of damage done to the quarter panels warrants a repair, not a replacement. If the customer fears the safety of the car will be compromised, I would ensure them that the damage was mostly cosmetic and not structural.

A shop disagrees with your estimate of labor hours and says you are trying to cheat the customer, who do you handle the situation?

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She asked me to name a time when I had to make a decision based on priorities. I did not think my answer was the greatest but she seemed to like it.

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Why do you think you're a fit for the position?

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What are your negotiating skills?

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What are your experiences with customers interaction?

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The strangest question was one about the job taking you into dangerous places and what would you do. Why do you want to work here?

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Describe a situation when a customer was unhappy and what you did about it?

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Worst was the senario. There is no real way to prepare yourself.

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"Why GEICO?"

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