Collections Interview Questions | Glassdoor

Collections Interview Questions

"Employers hiring collections specialists are looking for candidates who can excel in a fast-paced administrative environment. Ideal applicants will have excellent communication and customer service skills, a firm and persistent attitude, and pay close attention to detail. In an interview, be ready to discuss your knowledge of accounting, ability to handle irate debtors, and any previous work experience in collections."

Top Interview Questions

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What do you know about accounts receivables?

1 Answer

The department head wanted to know if I knew the basics of accounting especially the account receivables and payable aspects.

How would you get in contact with someone who doesn't answer the phone and has no voicemail?

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Tell me about a time when you were trying to collect from a difficult customer and what did you do?

1 Answer

What would I do if the customer gets upset and yells?

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What are three things you are looking for in your next job?

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what is your name

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If you had a person on the phone for a while and they did not make a payment and there was calls on hold in the que, what would you do?

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What was the most the job you got the most out of?

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What would you do if a customer asked you a question.? Not that it was a difficult question, just wasn't asked many.

1 Answer

Why are you seeking employment with this company?

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