Collections Interview Questions | Glassdoor

Collections Interview Questions

"Employers hiring collections specialists are looking for candidates who can excel in a fast-paced administrative environment. Ideal applicants will have excellent communication and customer service skills, a firm and persistent attitude, and pay close attention to detail. In an interview, be ready to discuss your knowledge of accounting, ability to handle irate debtors, and any previous work experience in collections."

Top Interview Questions

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What do you know about accounts receivables?

1 Answer

The department head wanted to know if I knew the basics of accounting especially the account receivables and payable aspects.

What would I do if the customer gets upset and yells?

1 Answer

Tell me about a time when you were trying to collect from a difficult customer and what did you do?

1 Answer

How would you get in contact with someone who doesn't answer the phone and has no voicemail?

1 Answer

What is the current standing of your student loans?

1 Answer

What was my management style?

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Where do I see myself in five years?

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Tell me about your work history.

1 Answer

A time there was a conflict with another employee or in the the workplace?

1 Answer

The usual ones. Nothing terribly out of the ordinary.

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