Customer care associate Interview Questions

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YMCA
Child Care Assistant was asked...May 18, 2015

How would you handle an angry parent?

2 Answers

Listen to what they have to say then handle their problems in a calm reasonable manner Less

Listen to them and make them feel heard. Address the problem, then follow thru.

Boys & Girls Clubs of America

Why do you want to work with kids

2 Answers

I've always loved to be around and take care of children. I love teaching them new things and helping them grow. Less

I've been around kids my entire life and I seem to do fairly well with them and I like being able to teach children new things Less

Central School District

How would you handle a child that fails to comply and is overall very difficult on a daily basis?

2 Answers

Talk to them in a civil manner the rights and wrongs

Answer with a very balanced response, one that doesn't involve punishment or judgment. Less

Winnebago Mental Health Institue

How would you handle a violent patient while in the dayroom with other patients, family members, staff, etc.

1 Answers

Follow the protocol, keep everyone safe especially the violent patient themselves. If need be, evacuate everyone from getting involved/hurt in the process. Report to supervisor and document the incident. Less

YMCA

What do you do when talking to an unhappy parent?

1 Answers

I first take into account that the parent only has their child's best interest at heart and that their anger is most likely not directed personally at me. Next I would work with them to achieve the results they are looking for. Less

DaVita

It was a lot of behavioral based questions. Ex: tell me about a time where you were in competition with a co worker. Tell me about a time where you had to take on more responsibility than what was in your job description

35 Answers

When I had to take more responsibility than what was in my job description was when we were short handed at the clinic and I took over as the front desk and also helped triage patients before being seen by the doctor Less

Be on time in order to fulfill

I have to take make sure the patient comfortable that my responsibility

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Northwell Health

1. Tell me a little bit about yourself. 2. What characteristics do you possess that you believe you would be good for this job?

17 Answers

Exercise

1. Myself megha, residing at India. Done my schooling s from Presentation higher secondary school, completed diploma in Medical Transcription from Keltron. Married nd have a 3 year old baby. Working as medical transcriptor in Starcare health hospital. 2. Good language, good knowledge about medical terms, speed nd ease in typing Less

Work when I ask to when short of staff

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Medivet

Do you think about a nursing career in the future?

14 Answers

Yes

Yes

Yes that has always been my goal, it will enable me to give more care to those in need Less

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Bluebird Care

How many years experience I have as a care worker?

13 Answers

1 Year

I have worked for 5 years

One year experience

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Hilton

When was a time that you had to deal with a unhappy or hostile customer, and what was the outcome?

11 Answers

I got "the letter" . I was not picked. Oh well, I will keep on trying...

Me too they sent an email saying training classes were full but that might be a nice way of saying not qualified Less

Lauren, sorry. I have not gotten the call back yet. I couldn't find where to post anything but whether I had accepted, or had not, so I put that I had. I read somewhere that it took at least a week?? Less

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