Customer Care Representative Interview Questions | Glassdoor

Customer Care Representative Interview Questions

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Customer care representative interview questions shared by candidates

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Tell me about a time when you planned a method or idea and it didn't work out the way you might have expected.

6 Answers

Just make sure you use an example that you were able to learn from and turn right around and fix it.

Congrats on the job offer! I am in the process of applying for Amex also. Can you tell me what the training is like?

Thank you! Good luck!! The training doesn't start until June, so I'm not too sure, but I know it has a somewhat irregular schedule and is very hands on. It lasts somewhere between 14-18 weeks and is mostly on-the-job training to get a better feel of the calls.

What motivates you to succeed in your life?

3 Answers

What do you know about the United Health Group?

2 Answers

Why customer care?

1 Answer

There weren't any difficult or odd questions.

1 Answer

Give a time where you had to complete a task that was difficult or challenging.

1 Answer

Are you working now? Are you able to work any schedule? The salary is ____, Is this acceptable? Why did you leave your last job? Is there anything pending that would affect your accepting the job? Congratulations! You're hired.

1 Answer

Q: What was one thing that they asked you?

1 Answer

I was asked to name a time a customer had gave me a hard time and what did I do about that.

1 Answer

Most unexpected question was how many days per year is acceptable to call off work.

1 Answer
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