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Customer Support Analyst Interview Questions

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“I am customer with a problem with my computer (gives me the senario) and you have to help me”

“How would you find out how many telephone poles are between Oregon and NY”

“I am technically WAY overqualified for this position so it doesn't apply but I would say that it was unexpected to feel so at ease with everyone involved! :)”

“What is TCP/IP and why is it needed?”

“if you promise customers that you will get back to them very soon. however, an emergency thing interrupt in. what should you do.”

“The networking test was the most difficult to pass.”

“Role Play - Customer's printer does not work.”

“Describe a time you had to provide negative information to a customer and how did you present it.”

“Playing 20 questions to figure out a person that the interviewer was thinking of.”

110 of 67 Interview Questions