Customer Support Analyst Interview Questions | Glassdoor

Customer Support Analyst Interview Questions

99

Customer support analyst interview questions shared by candidates

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I am customer with a problem with my computer (gives me the senario) and you have to help me

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I asked many questions trying to find out the problem and eventually solved it after about 10 minutes

What is TCP/IP and why is it needed?

1 Answer

Role Play - Customer's printer does not work.

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Describe a time you had to provide negative information to a customer and how did you present it.

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Playing 20 questions to figure out a person that the interviewer was thinking of.

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Tell me about a time when you used complex analysis to solve a problem

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I was asked to explain in detail how to tie a shoe.

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Name a time when another co worker was not pulling his weight.

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Tell me about the work environment or structure at your last job?

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Can you handle call after call of potentially upset customers?

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