Dispatch Interview Questions

Take the call calmly and process all information, once my work is complete, try to contact that family member, and advised supervisor that it is someone in relation to you.

I answered " I will do exactly as is requested and if I need addtional help, I will ask a fellow co- worker what is the best thing to do in order to execute the client'srequest. The client needs to always be satisfied.

I would remain calm, but firm and ask the person to be more clear so that I could send the help that they needed as quickly as possible.

Give them an example from a previous position that shows them you have completed multiple tasks at the same time and had to meet a deadline. Tell them how you manage multiple tasks; either through an electronic device or making lists and prioritizing tasks. Play up the part about prioritizing tasks.

Would try to find an alternate that there was sufficient fuel on board to add in order to continue the flight to its destination legally.

Find an alternate....call it in to flight crew.

1. Land at the nearest suitable airport. 2. Go back to the departure airport. 3. Circle the pattern until the wx clears

Dealing with unruly, unprofessional people is part of customer service. It's expected.

Listening attentively to what the drivers have to say and validating their complaints will usually help 90% of the problems

If it would be to difficult to travel to work I would relocate