Spa manager Interview Questions

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Spa Manager interview questions shared by candidates

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Soho House & Co
SPA Manager was asked...November 12, 2017

Why I wanted the job?

3 Answers

I would like to work in your restaurant and it pleasure to work I like to help the people in this way with good manner and with good communication skills Less

Actually, I am Make-Up Artist in indian film industry, but i can not earn enough money here, if you have good work, then it is okay, otherwise the other thing will work,just make me money. Less

To work with my heart to measure customer are happy

The Peninsula Hotels

Let's say you are in the restroom of a nice hotel lobby, and you are presented with two rolls of toilet paper in your stall, which one do you choose?

2 Answers

This sounds like the interviewer wanted to see that you have an eye for detail. Managing a spa in a luxury hotel is no easy feat, and every detail must be accounted for including how a roll of toilet paper is folder in the spa locker rooms. So yes, it has absolutely everything to do with spa management. Less

With a dumbfounded look on my face I answered with "I can't say that I have ever thought about which one I have or would select." The interviewer responded with "Most people say they would select the roll with the edges folded over." I still can't figure out what that has to do with managing a spa.? Less

Massage Envy

Are you willing to work Nights?

2 Answers

Yes

Yes

asking to open the customer data bank of previous emloyers

1 Answers

denied

How to manage guest complained?

1 Answers

For this question i always use STAR concept Situation : Family with 2 kids come to our resort during Easter and the weather was extremely hot. Mother having spa treatment and suddenly she get call from her husband 1 of their kid was having high fever coz of dehydration.it wasn't really enjoy at that time coz kid can not enjoy the beach. Task: informed to Resort Doctor and i arrange fresh coconut water from our gardener team. Approach : Doctor came to guest room and check their kid and give him medicine and fresh coconut water because this is natural is really good to hydrate and rich with mineral. Result : after 2 days bed rest their kid was fully recovery and he is enjoying playing with family at the beach. Guest was really happy how we handle their kids like our family, they event share the moment through trip advisor and they come again to celebrate NYE at our resorts. Less

Ocean House (RI)
SPA Manager was asked...December 6, 2016

How many years experience do you have managing spa?

1 Answers

Combined spa and hotel 3 years.

How to increase revenue?

1 Answers

We can increase revenue by - Increasing the number of customer - Increasing the average transaction size - Increasing the frequency of transactions per customer - Raise price - Control / monitoring expenses Less

XpresSpa

There were typical interview questions

1 Answers

Tesh asked me lots if questions and answered lots of my questions

How to be great leader?

1 Answers

- Be honest - Delegate by trusting team with their strengths not their weakness - Identifying the strengths of team & capitalizing on them - Communication, example train new member and create a productive work environment all depend on healthy lines of communication - Be confident - Commitment Less

EvelineCharles

Whether or not I had budgetary planning and evaluation experience.

1 Answers

I did not

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