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Support Interview Questions


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Whats the difference between an API and a SDK

1 Answer

API = application program interface, it is a logical group of functions which can be accessed using specified syntax for operations, inputs, outputs and types. SDK = collection of related API used to develop software packages

If you had a call that needed to be transferred to a supervisor but all of them were on the phone so you would have to handle the call and resolve the issue yourself. How would you handle this?

1 Answer

What is your troubleshooting process?

1 Answer

How to handle multiple people, each with a high-priority problem.

2 Answers

What port do you change for email? What is the difference between a private and public ip address? How would you handle an irate customer. When is a time you went above and beyond for a customer.

1 Answer

Tell me your greatest strength

1 Answer

Management wanted to know how I would proceed to resolve a customer's issue, such as an application malfunction.

How would you handle a patient who is in a crisis and its 5 minutes away from the time your shift ends?

1 Answer

What would you do if you went to a home visit and witnessed Abuse of a child from a parent.

1 Answer
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