• Experience in functional collaboration, facilitating discussions that clarify expectations, align stakeholders, and drive informed decision-making.
• Experience analyzing and documenting end-to-end processes, data flows, and system integrations across APIs, SFTP, and batch interfaces
• Experience assessing workflows and user experiences to validate business requirements
• Knowledge of data validation, SQL-based root cause analysis, and gap assessment; recommend process and system enhancements that elevate performance and reliability.
• Knowledge of records retention, risk and compliance workflows, legal/safety operations, and enterprise content management platforms (OpenText eDOCS, DocuWare, SharePoint), including automated document ingestion and indexing.
• Preferred technical background: Microsoft technologies, Salesforce, PowerApps, JIRA, and ServiceNow.

• Defines and manages scoping and requirements definition, ensuring traceability to the source.
• Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services. Uses appropriate modelling techniques following agreed software design standards, guidelines, patterns, and methodology.
• Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks.
• Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories, and business rules.
• Selects appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability and accessibility requirements have been met.
• Develops, configures, and maintains tools to identify, track, log and maintain accurate, complete, and current system information; develops and maintains associated operational documentation.
• Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports.
• Defines, documents, and executes small projects or sub-projects. May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets.
• Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement. Contributes to identifying, analyzing, and documenting hazards and safety risks.
• Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements, and market intelligence.
• Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies.
• May mentor less experienced staff
• Performs other duties and tasks as assigned
• May need to work outside of normal work hours (i.e., evenings and weekends)
• Travel may be required to other MTA locations or external sites
• Observes the work performed by the contractor. Addresses performance issues with the contractor when possible.
• Reviews invoices and approves them if the work meets contractual standards.
• Escalates issues to other parties as needed.

Required Qualifications

• Education: Bachelor’s Degree
• Experience: At least 3 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree.
• Certification(s): Prefer at least one certification in the current platform/domain/technical skill. Possible certifications could be, but are not limited to:

Technical Skills

• Advanced programming experience in a business setting.
• Adept proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD).
• Adept programming experience with programming language(s) such as, but not limited to, Ruby, Python, Java, C, C++, C#, COBOL, SQL, Net, DBA, JavaScript.
• Adept with the Oracle platform.
• Adept experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing.
• Advanced collaboration skills to ensure design specifications are seamlessly implemented by the development team.
• Adept familiarity with version control.
• Adept in working independently, strategically, and navigating organizational ambiguity.
• Adept in data structures and algorithms, database management.
• Adept in cybersecurity, including encryption and authentication.
• Adept in cloud computing.
• Adept in coding software alerting & notifications.
• Adept in resolving code defects & developing enhancements.
• Adept in continuous delivery processes (including code peer review), distributed monitoring & logging, distributed tracing & analysis, operation response automation, and product telemetry.
• Adept in development techniques (e.g., OOO), DevOps engineering practices, and DevSecOps Lifecycle (Secure SDLC), and the Agile framework.
• Adept in full-stack development, mobile development, web development, site reliability engineering, technology-specific frameworks, and solution design

Behavioral Skills

• Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.
• Capable of interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
• Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)
• Capable of identifying and analyzing risks and developing effective mitigation strategies.
• Capable in critical thinking, problem-solving, and decision-making skills.
• Capable of active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Intermediate hands-on experience with related tools.
• Works independently and strategically.
• Capable of technical knowledge and a diverse skillset to understand various technologies, systems, and potential risks.
• Capable of supporting multiple projects simultaneously and prioritizing tasks based on urgency and impact.
• Capable of working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.
• Capable of identifying complex business and technology risks and associated vulnerabilities.

Competencies

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.