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Community Health Systems

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Community Health Systems reviews

3.0

50% would recommend to a friend

(1,579 total reviews)
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Tim L. Hingtgen

63% approve of CEO

47% positive business outlook

Community Health Systems has an employee rating of 3.0 out of 5 stars, based on 1,579 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Community Health Systems employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

2K reviews
2.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Really smart, hardworking engineers that really want to do their best and architect and engineer the best systems. Each team member has each other’s back and there is a great camaraderie amongst the team

Cons

Wow, where do I start. I guess at the top where it’s a good ole boys club high above Franklin overlooking I65 racking in millions hand over fist with private jets, box suites at the Churchill Downs, board meetings in the Caribbean, but are absolutely clueless how a modern day company especially IT should run while good hard working IT staff get stiffed with mediocre salary, zero to little training and an office that still looks and feel like it’s from the 80’s. The CIO runs IT like he did 15 years ago when CHS was small. They have grown so fast though and are very large now but the CIO can’t grasp that and still runs it like a “small shop”. Clueless to cutting edge technology, systems or processes. He wants to be a “big boy” company, but yet still manage the day to day operations and be big brother to all the pawns. No clear direction from the CIO down to lower management so nothing ever gets accomplished. Every few months there is a new Priority 1 project that pushes off the table everything else you were working on, wasting hundreds of thousands and even millions of dollars, resources and time. Lack of communication from the top down and amongst different departments. Wasteful, wasteful spending of funds/time on unorganized, last minute and unplanned projects and tasks. Very frustrating for an IT employee to try to get a grasp or be allowed to proactively implement current technologies for future projects/systems due to budgets. Projects, new developments, processes have little or no input from engineers who in the end will design or support the system. CHS is living in the past and always will until the executive team gets replaced with newer, younger blood who can see the over big picture how IT actually runs a business. Lower/middle mgmt. is scared to push back on new projects when their plate is already full, overflowing and falling on the ground. Lower/middle mgmt. are YES men who will not speak up and communicate back to upper mgmt. that there is just no available resources for the new project(s) coming down the pipe. It’s just a viscous cycle hence why nothing ever gets completed in its entirety, or on time or completed correctly and will have to spend more money, resources, time to go back and re-engineer it all over again with it breaks or is not working up to par.

1.0
Sep 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The employees have bonded pretty well, sort of how disaster survivors do. There are always plastic forks and spoons in the break room...yes I know this is a reach but I had to have at least 20 words. You literally can't get fired from here because no one cares enough to fire anyone.

Cons

I am an IS employee so I can only speak to that side of the business. What I can tell you is that on the IS side we are running roughly 20 years behind in technology and 40 years behind in work environment. The bulk of the problems at CHS rest at the feet of the CIO. He is an elderly man who is extremely out of touch with current technology and workplace expectations. Aside from making the IS employees being forced to wear ties every day he also doesn't allow: flex time, casual dress, office messenger, work from home, and essentially won't allow us to spend money on much needed upgrades - we don't even have the enterprise version of Sharepoint for crying out loud. This environment he has created causes massive, massive turnover issues so you never know who anyone is or where anyone went. This combined with the fact that the majority of people are contractors means there are no relationships between departments. This leads to lots of log jams as no one knows what anyone is responsible for, what anyone has, or how to locate anything. The problem is so systemic that people have simply given up and quit caring and nothing ever gets done. On the positive side this can lead to a relaxed environment but if you - like me - are the sort of person who sees problems and wants to proactively address them you will lose your mind. Nothing here ever changes because no one cares enough and the people who do leave very quickly...like me who am leaving currently.

2.0
Apr 25, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned more about navigating politics and building relationships than I ever expected to need to know. There are a lot of strong, articulate, intelligent and visionary people at this organization, they are just not permitted to use their strengths.

Cons

Very large and complex company trying to do business the same way they did when they had 1/4 the hospitals. Poor processes. Poor execution. Company does not invest in employees. Company doesn't value staff. A lot of time and money is wasted because decisions aren't made until the last minute and then systems are deployed with bandaids and the expectation that someone will go back and fix it or complete it later but there never is a later because everyone is moving on the next project. For a complex organization, they continue to partner with small and unsophisticated vendors that lack the ability to deploy a product out of the box. Lots of 'yes' men. Lots of pontificating. Good people that are not rewarded. Under performers continue to survive by flying under the radar and continue to advance because they find someone else to throw under the bus. Silos are solid and difficult to navigate. Lack of vision. Expectations and workload is not only unreasonable but demonstrates how out of touch leadership is. Good people are overworked and working at a level below their paid grade. Under performers coast. Narcissistic behavior is rampant. Turnover is very high - up to 30% in some areas. Lack of transparency regarding next steps or decision making is disturbing. If business model changed and was more progressive, they could be more effective with less staff but no one with decision making power is interested in a change of that magnitude. Goals that impact bonuses are discussed in April, distributed in June and expected to be met by December. Huge disparity with annual increases between teams/SVPs.

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Glassdoor has 1,689 Community Health Systems reviews submitted anonymously by Community Health Systems employees. Read employee reviews and ratings on Glassdoor to decide if Community Health Systems is right for you.