It's a mix of both positive and negative attributes - Anonymous employee American Express Employee Review

2.0
Feb 9, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent training especially on the phone Rich incentives(as long as you meet/exceeds the metrics) Always something going on(so many committee you can join in) Excellent work development and support(concrete action plan) Very positive coach(mine was, she was the best in my entire career) Diverse workforce/culture(like World University)

Cons

Favoritism (most get promoted because of who they knows not what you know) Phoney people(esp those that are band 30- they think their higher than Ken Chenault) Constant fear of letting go (don't be surprise if your cube mate be gone the following day) Highly stressful job(constant monitoring of your metrics) Big brother house(keeping track of your time/got to write my time even going to bathroom, so I can make it up)

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

work from home is nice

Cons

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5.0
Nov 26, 2018
Recommend
CEO approval
Business Outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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