CST - Good experience for an entry-level job but not much else - Referral Coordinator Concentra Employee Review

3.0
Nov 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Decent pay for the work Routine and a few choices on schedules (7-4, 8-5)

Cons

complete absence of transparency or communication (twice (!) during the 15 months I worked here, I went to a meeting and found out I was on a different team with a different supervisor starting that day..) unprofessional environment / coworkers (worked with people who cursed, talked about their sex lives LOUDLY in the break room, etc) managers who had no right to ever be in a managerial position (a supervisor should absolutely never mention how many miscarriages she's had during a "get-to-know-you meeting"...or the fact that she thinks she has "no future" at the company...) promotions based on anything but skill. the best workers (objectively, by the numbers) never got promoted while several people who could barely do their job (but were male and thus probably easier to manipulate by conniving female supervisors...) were promoted. monotony: it takes a few weeks to get the job "down" and then you could do it in your sleep

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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