Management by crazy metrics - Center Therapy Director Concentra Employee Review

1.0
Jul 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Well, the caseload is interesting. The benefits are decent. This is a tough question to answer because theres really very little to like about Concentra.

Cons

I had much more clinical and management experience than my supervisor and he felt intimidated by it and refused to take the advice of me or other employees with more experience. Managers ofter wrote up employees for things based on something someone heard from someone else that was untrue. Management quick to throw people under the bus to cover for their own mismanagement.

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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