Deeply consider before working. - Center Operations Director Concentra Employee Review

1.0
Jun 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is ok. Being able to interact with patients and help them better themselves in their lives is nice too.

Cons

They don’t care about their employees. Most center directors I worked with there had health issues because they ended up caring more about numbers then their own staff’s health. As center director there were many times I had call outs and my senior leadership team didn’t help or send any help so I had to run the back office all by myself as an MA when I was the operations director, seeing almost 70 patients all by myself. Even asked my manager if I could close 30 min early to finish my manager duties and was told no, worked 13 hours that day because I had to stay 3 extra hours to finish my work as well as close the center. Lost 70 pounds in less than 6 months because of that type of stress.

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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