Center Operations Director - Center Operations Director Concentra Employee Review

4.0
Sep 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Concentra will provide great experience in dealing with unprofessional and horrible work culture. Many of the colleagues you have to manage are disrespectful and unmotivated. HR and leadership will never support you.

Cons

Every department in the company pays less and does not have a competitive salary. You are expected to meet metrics that are unobtainable because you are always managing a staff that is working short and burnt out. The staff is unmotivated because they know things will never change. It's really sad when your PRN colleagues barely want to work because of the company. PRN colleagues are tricked to working by themselves and many times asked to commute in the middle of a shift to another location with no mileage compensation. The company does not care about their employees nor their families. The turn over ratio is astronomical in every department i.e. Medical providers, medical staff, management, billing department, on boarding department, etc. Patient experience suffers because there are not enough employees to take care of them in an efficient manner. Patients are there for 4 to 5 hours just to see a doctor. The supporting medical staff is expected to do procedures outside of their training or scope of practice. Radiology Techs are expected to draw blood and medical assistants trained in xray for 6 weeks perform exams they ate not allowed to do! Concentra is a tragedy waiting to be discovered ,but already happening! !

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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