If you don't expect much... - Anonymous employee Concentrix Employee Review

This company provides contract-based customer service, but unlike some competitors each contract is basically considered it's own 'call center'. Because the company fosters that mindset, employees working under different contracts rarely interact with each other and essentially have to follow a different set of rules than their coworkers - even when it comes to things like dress code, which are normally standardized. Although the pay is not bad, payroll errors are very commonplace. I've been working here almost a year, and it's not an exaggeration to say that almost every payday someone's check is wrong (usually it's multiple people) - wrong pay rate, taxes withheld don't match W-4, wrong amount of hours worked, paychecks issued as paper checks when they should be direct deposit, paper checks supposedly sent to a site out of state, you name it. I'm not talking about small or insignificant errors, like missing .25 hours here or there, but huge glaring errors like only getting paid for 6 hours when it should have been 80, or finally getting a paper check Monday when your direct deposit should have posted the Friday before. On top of that, incremental raises which were promised based on tenure don't get applied until months after they should have been. As mentioned, they just opened up a new building at our location. It looks nice, but they basically took a building which was built in the 50's and gave it a fresh coat of paint and new furniture. It seems to suffer from major plumbing problems, and only a couple months after opening (and with only a fraction of it's projected capacity) there are clogged toilets daily, toilets that flush for 3-5 minutes when you push the lever, and 'out of order' signs posted on bathroom doors. Things like toilet paper and paper towel dispensers are luxury that also *frequently* are broken and don't work.