They're afraid of Unions - IT Helpdesk Concentrix Employee Review

1.0
Jun 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Full-Time work - In the city, very central. Work with good co-workers. All the same as you, all trying to find some kind of full-time work to avoid casualisation of their own career.

Cons

Large, faceless corporation. Concentrix sub-contracts their helpdesks out to other corporations (they bought out IBM over a decade ago) such as Apple, Microsoft, etc. They do not care about working conditions or the workers themselves. There were a few incidents that I cannot recount due to legal reasons that occured that really showed their true nature. The National Union of Workers came into assist us, however, Concentrix did everything in their power to block and cover up everything. They underpaid everyone, below the award wages. If you did not adhere to strict calling procedures, commissions that seemed "easy" to obtain will be stripped from you immediately.

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5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Good corporate culture, proactive leadership

Cons

Not very good career ladder in place

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and team leads are nice for where I work.

Cons

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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