Not bad - Anonymous employee Concentrix Employee Review
4.0
Jan 7, 2024
Anonymous employee
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Good working hours, average pay, and raises are not bad either, as well as promotions
Cons
Calls are non-stop back to back, all calls are evaluated by managers and if you have to provide all information to the customer by the written guideline and site the article
Concentrix Response
2y
Thank you for sharing your experience with us! We love to read game-changer feedback. We wish you well in your future career choices and thank you for your time spent on the team!
Great Teamwork within the company
Training was efficient
Loved working with a diverse population
The point system for absences was decent
There were incentives around Christmas time and it was fun and engaging
You were able to question your QA and could change the outcome if they missed something
Cons
The companies benefits were expensive
If there were issues with your internet you would have to take a point even though beyond your control
The surveys were from customers and sometimes you can’t make all customers happy and it was added into your QA which you have no control over
The shift bidding every 3 months made things stressful, especially when you couldn’t work that schedule given
It was difficult to schedule off for holidays and sometimes had no choice but to work nearly all of them because they don’t have holidays off